Traditional Culture Encyclopedia - Tourist attractions - 12315 Can I file a complaint across provinces?
12315 Can I file a complaint across provinces?
Yes, it will be reported to the local regulatory authorities in time, so you don’t have to worry. On March 15, 1999, in order to effectively solve the problem of "difficulty in making complaints" among consumers and accept consumer appeals in a timely, convenient and fast manner, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, opened 12315 nationwide. Dedicated hotline for consumer complaints and reports. Relying on the 12315 hotline, industrial and commercial administrative agencies at all levels across the country have established a 12315 consumer complaint reporting service network that uses modern information technology as the main means and integrates acceptance, investigation, and supervision, covering urban and rural areas across the country.
How to file a complaint in another place:
If a consumer in another place commits an infringement, he or she can negotiate with the merchant to resolve the matter. If the matter cannot be resolved, he or she can complain to the industrial and commercial administration department at the place of consumption. , disputes between tourists and tourism operators can be resolved through the following four channels: negotiation between the two parties; applying for mediation to consumer associations, tourism complaint acceptance agencies or relevant mediation organizations; submitting to an arbitration institution for arbitration according to the arbitration agreement reached with the tourism operator ; File a lawsuit with the People's Court.
Legal basis:
"Consumer Rights and Interests Protection Law of the People's Republic of China"
Article 5
National Protection The legitimate rights and interests of consumers shall not be infringed.
The state takes measures to ensure that consumers exercise their rights in accordance with the law and safeguard their legitimate rights and interests.
The state advocates civilized, healthy, resource-saving and environmentally friendly consumption patterns, and opposes waste
- Related articles
- Sanggan River Grand Canyon Scenic Area Location Introduction-Transportation Guide
- Matters needing attention in Nanning tourism
- What are the advantages and disadvantages of traveling? At least five points
- Which celebrities make the underworld have to give up three points?
- What are the basic principles of tourist route design?
- What if the tour group temporarily proposes to change meals?
- Do I still need a visa to go to Ukraine now
- Is it expensive to travel in Kaifeng, Henan? Is it expensive?
- Knowledge about Mongolian competition Urgent! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
- Brief introduction of tourist attractions in Guo Liang village