How to protect rights by purchasing tickets in the same journey?

1. Keep relevant evidence, such as ticket purchase voucher, payment voucher, travel to travel itinerary, SMS, email, etc. These are all important evidence when defending rights.

2. Contact Tongcheng Tourism Customer Service: First, try to contact Tongcheng Tourism Customer Service to explain the problem and put forward rights protection requirements. You can contact through official website, mobile APP or call customer service.

3. Record the communication process: When communicating with customer service, record the communication time, content and results in detail for future use.

4. Written complaint: If communication with customer service fails to solve the problem, you can make a written complaint to Tongcheng Tourism. You can submit a complaint by traveling to official website on the same trip or by mail, and attach relevant evidence and requirements.

5. Seek help from a third-party platform: If the same trip fails to solve the problem, you can seek help from a third-party platform. You can complain to relevant consumer rights protection organizations, tourism supervision departments or consumer complaint platforms, and provide relevant evidence and complaints.