Tourism sales skills and vocabulary

Tourism sales skills and oral expression skills have the habit of solving problems in time and correcting the positioning of sales personnel, have a sense of turning point, have a good mentality adjustment, and make good hardware preparations.

1 First of all, get into the habit of solving problems in time.

Sales, in fact, like other things, can be postponed as long as the parties are willing. Telesales representatives always tell themselves to wait for a more favorable opportunity or a better opportunity. Therefore, the sales staff of travel agencies should first develop the habit of solving problems in time.

2. Secondly, it is necessary to correct the positioning of telemarketers in travel agencies.

One advantage of telemarketing is that by using information channels, it is often possible to bypass the intermediate links such as the front desk and middle managers and go straight to the top of the customer unit. Therefore, the telemarketers of travel agencies should first straighten their positions before starting to make phone calls. A mature telemarketer of a travel agency should have a decent and supercilious attitude on the phone.

It is necessary to send a message to customers invisibly: a manager, on behalf of our travel agency, is discussing with you a better plan to receive your customers, so they are equal.

3, travel agency sales staff should have a strong sense of turning.

Before making every phone call, the sales staff of travel agencies must realize that the phone they dialed is likely to be a turning point in their work status or even a turning point in their lives. With this idea, it is possible for travel agency salespeople to have a correct attitude towards every call they make, and they will have a positive motivation for success in their hearts.

4. Travel agency sales staff should make psychological adjustments.

The atmosphere of a successful telephone conversation must be relaxed and pleasant, which of course depends on the relationship between travel agency sales staff and customers, and more importantly, the mentality of travel agency sales staff when making this call, so you should debug yourself before making a phone call and make or answer the phone with a relaxed and humorous mood.

5, travel agency sales staff should be prepared for hardware.

Travel agencies should put their phones on their left. Although many people can hold the microphone in their right hand, few people in China can write with their left hand. Take notes at any time during the call, and sometimes even let customers know that they are taking notes. Of course, if there is a customer relationship management system, it will save a lot of trouble, but in any case, notes, two-color pens and a simple and clear form are all necessary.