Hong kong tourism complaints

(1) Complaints from the Consumer Council

If consumers encounter unfair transactions, such as: the goods are not right; Failing to deliver the goods within the time limit; Not satisfied with the service. After consultation with the store is unsuccessful, consumers can complain to the Consumer Council.

If consumers encounter unfair transactions, such as:

The goods are not right;

Failing to deliver the goods within the time limit;

Not satisfied with the service.

After consultation with the store is unsuccessful, consumers can complain to the Consumer Council.

Appeal channel

written

Write down the detailed process or dissatisfaction of the whole matter, together with relevant documents or copies of documents, and indicate the required solutions, and mail them to this Council. Address:

North Point, Hong Kong

No.39 Jiankang East Street

Kodak building phase 2

Floor 65438/room kloc-0/410

Consumer Council

Complaints and Consultation Department

Tel: (852) 2929 2222 (service hours: 9: 00 a.m. to 5: 30 p.m. Monday to Friday)

Fax: (852) 2856 36 1 1

Go to the consultation center to complain in person.

Office hours:

From Monday to Friday

9: 00 a.m. to 9: 00 p.m. 1

2 p.m.-6 p.m.

Internet (simple advice/how to complain/how to complain.html)

(2) Hong Kong Tourist Association

( http://www.tichk.org/public/website/gb/index.html )