Seek the reference of tourism papers

This paper provides some references on how to analyze tourists' complaining psychology and how tour guides should deal with it.

[1] Lu Aiying. On tourists' psychological needs and service strategies [J]. Journal of Zhejiang Normal University (Social Science Edition), 2005, (02).

[2] Luo Zheng. Looking at the development of China's tourism industry from the psychological characteristics of tourists [J]. Journal of Guangxi University of Commerce, 2002, (02).

[3] Jiang. The psychological influence of tour guides on tourists [J]. Journal of anyang normal University, 2002, (03).

[4] Li. On the psychological endurance of tourists [J]. Journal of guilin institute of tourism, 2006, (04).

[5] Zhao. Pay attention to the psychology of guests and do a good job in tourism service [J]. Journal of Dandong Teachers College, 1999, (03).

[6] Huang, Wu, Tang Junya. An empirical study on the influence of tourists' psychology on tourism development-taking Fuzhou as an example [J]. Geography of Fujian, 2005, (0 1).

[7] Yan Libo. Twenty years' review of China's tourism psychology research [J]. Tourism Science, 2004, (03).

[8] Li Zhushun. A study on tourists' frustration and complaint psychology [J]. Journal of Huaqiao University (Philosophy and Social Sciences Edition), 2002, (03).

[9] Zhou. Tourist Psychology and Service Marketing in Holiday Tourism Market ── A Study of Zhaoqing Tourism Market [J]. Journal of Guangxi University Wuzhou Branch, 2000, (03).

Domingo Wang. Tourism articles and tourists' psychology [J]. Journal of Liupanshui Teachers College, 2002, (0 1).