Compensation rules for no room available at Qunar.com

The compensation rules for non-available rooms at Qunar.com are as follows:

1. If a hotel room is not available after a successful reservation, the customer has the right to claim triple compensation. If a customer successfully books a hotel through an online platform, the contractual relationship between the customer and the platform or the hotel has been established. If the hotel is unable to provide accommodation, or if the conditions of another arranged accommodation are inconsistent with the reservation, the customer has the right to claim triple compensation.

2. Due to platform problems, the hotel did not receive the order, and the customer has the right to claim compensation from the platform. Legal basis: Article 55 of the "Consumer Rights and Interests Protection Law of the People's Republic of China": If an operator commits fraud in providing goods or services, it shall increase compensation for the losses suffered by the consumer according to the request of the consumer. The amount of increased compensation shall be Three times the price of the goods purchased by the consumer or the cost of receiving services; if the amount of increased compensation is less than 500 yuan, it shall be 500 yuan. Qunar is China's leading travel search engine. Qunar is the world's largest Chinese online travel website. It was founded in February 2005 and is headquartered in Beijing.