Six kinds of complaints from domestic group tourists

There are only two kinds of domestic tourists, one is the "fish" type and the other is the "wits and wits" type.

The so-called "fish-fish" type means that you have been slaughtered during your travel. When I went home after the game, I turned to the newspaper and found that I was the big head. Of course, you have another choice, that is, always be vigilant and resolutely fight with the tour guide. In fact, whether you are a "fish" type or a "wits-fighting" type tourist, you are a failure, because you have never realized the real pleasure of traveling during the journey. There are about six kinds of complaints about these two kinds of people.

Complaint 1, the feeling of playing is like "training"

In the tourist attractions in the peak season, we often see such a scene, and the tour guide holding a small flag shouted at the tourists: "This is the famous scenic spot, we will only stay here for half an hour, so please hurry to take pictures." After saying his word, a group of men, women and children rushed forward to pose in various poses, only to hear a "click" of various cameras. A friend who just returned from Suzhou and Hangzhou on May 1 complained to the reporter: "There was too little time to play this time, and almost all of it was spent on the road. I get up at six o'clock in the morning every day, spend most of the day on my way, and I can't get back to the hotel until after nine o'clock in the evening. The whole group of tourists are too tired to enjoy the scenery, and they are only looking forward to going back to the hotel to have a rest. This situation is really like the past' zipper'. " A tour guide told reporters that the current domestic tour can be summarized in one sentence: get on the bus to sleep, stop to pee, and get off to see the temple.

Complaint 2, "Changing items" makes you unable to find the north

"I was going to see the snow-capped mountains, but I only saw a vast expanse of fog. There are simply too many regrets in this trip to Yunnan." Sunman, who just returned to Beijing from Yunnan, couldn't help shaking his head again and again when he mentioned the failed May Day trip. Sunman was afraid of being cheated, so he specially joined a well-known big travel agency in China. Unexpectedly, on May 1st, I originally planned to visit the Longmen Mountain in Kunming, but I was persuaded by the tour guide to a local "national garden", which not only wasted a day, but also spent a lot of money. What saddens Sunman most is that he didn't see the Jade Dragon Snow Mountain that he admired for a long time. In order to save trouble, the tour guide temporarily asked everyone to take the small ropeway, but finally failed to see the original appearance of the snow mountain because of the weather. After coming back, I heard from experienced people that if you take the cableway, you can directly climb the magnificent Yulong Snow Mountain.

it can be said that "changing items" is a common practice when you go with a group. Mr. Zhang has been a tour guide for nearly seven years and has a deep understanding of this. He said that all this is actually related to interests. Especially in the peak season, the tour guide is going for the benefit. Where the ticket price is cheap and the rebate is more, it must be a must-see place for tour groups. Mr. Zhang said that to be a tour guide, you must have a Qiaozui Zhang. At present, the management of major travel agencies in China is relatively strict. If you want to "change items", you must obtain the consent of the guests. Therefore, persuading tourists will be the key to whether tour guides can earn money. Of course, sometimes there are other reasons why we have to "change items". Mr. Zhang said that, for example, once, because of traffic jam, he couldn't take a group to a pre-designed scenic spot, but he was unwilling. Finally, he took a bus of tourists to enjoy the night view of Chang 'an Avenue. Of course, each tourist paid more for "sightseeing" in 4 yuan.

Complaint 3, there is nowhere to complain about lowering the standard

It is often seen that foreign friends travel to and from various tourist attractions in tall and spacious air-conditioned buses. In contrast, some domestic tourists are curled up in a small bus with tired faces. Originally a "golden dragon" has turned into a "small yellow sea". The contract clearly says "Samsung", but when I go to the place, I tell you that it is a "quasi-Samsung".

What should I do? Bear with it. You can't stop getting on the bus because of the crowded traffic, but you have to rush to get on the bus as soon as possible to get a good place to put your luggage; You can't sleep on the street because of poor hotel conditions; You can't punish your stomach because of the standard deviation of food; You can't always complain, no one wants to spend money to buy gas, let alone a long-awaited trip.

However, every time I see a tour guide who runs before and after, many tourists can't bear to give them any more trouble. When Mr. Zhu went to Zhangjiajie to play, the coach provided by the local area was very small. More than 2 tourists were crowded in the car, and their luggage could only be carried. The mountain road was bumpy, and it really suffered a lot along the way. However, when they saw the tour guide sitting on the pedal of the carriage, they couldn't say anything.

Complaint 4, the trip is mainly about tying up shops

"It is no exaggeration to say that every consumer who travels with a group has probably experienced the trouble of tying up shops and being slaughtered." Mr. Zheng told reporters after the just-concluded Hainan tour.

Although there were arrangements for swimming and diving for half a day on the trip, all the trips were delayed because of the long delay in the last shopping spot (mainly because everyone didn't shop and the tour guide refused to let us get on the bus). In this regard, several people in the same industry are deeply uneasy, so that they can't sleep at night. What if a friend asks about the sea water in Sanya after returning to Beijing? We only replied, "It's probably salty." Wouldn't that be a shame? In view of this, several of us decided to go to the seaside in the dark and have a swim in the moonlight. Although the sea at that time was a little scary like a black quagmire, we jumped into it unwillingly, and the mood at that time was quite like Chairman Mao's swimming in the Yangtze River.

Ms. Wang has her own firm stance on "tying up a shop". "It's a well-known secret that the tour guide takes kickbacks, and I can't convince myself to bump into the gun. Therefore, if I am a tour guide, I will say everything, and if I give a discount, I will fight again. I just don't soak in oil and salt. Usually, there is a bar at the door of the jewelry store to provide free drinks. I will give the tour guide face. After strolling around the store, I will order a glass of cold juice at the bar and quietly watch the' raw melons' inside being slaughtered. "

Complaint 5, being resold like a commodity

According to relevant sources, in recent years, the phenomenon that some travel agencies transfer or join a tour group at will without informing tourists and obtaining their consent is particularly prominent, which is one of the hot spots of travel complaints. In this regard, travel enthusiast Mr. Zhang is deeply touched.

"When I first fell in love with travel, I was afraid to travel by myself because I had little travel experience. I always trusted and relied on travel agencies as parents. But after several visits, this' parent' really taught me a lot of lessons. One year, my wife and I went to Kunming with a group. Before departure, the travel agency said that we and four other people were entrusted to another travel agency because there were not enough people. We were very angry about this. For this trip, we pushed off many things. Despite our reluctance, we gritted our teeth and set off. Only when we arrived at the airport did we know that we had been put together into a large group of more than 5 people. Who knows, more unexpected is yet to come. As soon as we got off the plane, the tour guide began to call to ask when the coach would arrive. After staying at the airport for nearly an hour, a tour guide carrying the name flag of another travel agency came running to us sweating. Later, we learned that it was the third travel agency that really sent the group, and we were transferred twice. "

Although Mr. Zhang and them were "resold" twice, fortunately there were no other "accidents". Ms. Li is not so lucky. Ms. Li spent more than 2, yuan before the festival and signed up for a five-day double flight tour of Thailand organized by a travel agency. Unexpectedly, after arriving in Thailand, they were transferred to the local travel agency and told that each person would pay for the self-funded tourism project in 1 yuan, otherwise they would not receive it. "Come, don't turn around and fly back? Although I feel cheated, I can only pay. "

Complaint 6, overtime and extra programs

"If my foreign language is not good, I wouldn't travel with the group." MISS ZHOU said. "My friends and I took advantage of the May 1 holiday to go to Phuket, Thailand. On the surface, it was leisure and relaxation, but in fact we fought with the tour guide." "Soon after we got out of the airport and boarded the tourist bus, the tour guide began to introduce the famous local scenic spots and shopping places, and finally focused on a place that we had to go-Wan Guoqi. According to him, the song and dance performance of Wan Guoqi was from chinese odyssey, and it was quite a feeling that' this music should only be in the sky, and people can't hear it several times'. In a word, if you don't go, you will regret it. Perhaps, our group is full of people like me who are "cheated" (deceived), and they have been fooled by the tour guide for a long time, but no one responded. When the tour guide mentioned this for the fourth time and scanned everyone in the tour bus with eager eyes, some closed their eyes and pretended to sleep, while others chatted around as if they didn't hear the tour guide. The tour guide can sit down angrily and stop talking about it. However, after a while, the tour guide stood up with great energy and said,' Who will go to the shemale show?' This time, there was a response, and the result of the response was that no matter men, women and children, one person handed in 1,5 Thai plants (about RMB 3 yuan). "

" Not only that, but the night before returning to Beijing, the tour leader, who had always been regarded as one of his own, acted as a' child care' and helped the tour guide to ask for a tip, telling him how hard it was, and saying that tipping was a routine, which implied that it was impossible not to give it. Although everyone didn't want to, they had to give it because of face (the local guide was also present). However, after tipping, we never saw the shadow of the local guide again. Even when I rushed from the hotel to the airport early the next morning, the tourist bus was gone. More than 2 people in the group had to temporarily change to the local famous' Little Bunch' to catch the plane. "

Explanation of terms in the travel contract:

Special price tour: You should travel with special care, because your tour guide has become a shopping guide.

flying together: flying is flying, because the round trip is "night flight", and you feel more like sleepwalking.

× day: the actual number of days of travel must be cut off, such as a five-day tour, which is actually a maximum of three days.

Three-star or same-class accommodation: Don't worry, you must live in "same-class accommodation". The difference between it and real Samsung is that "same-class accommodation" is more like a coach shop.

Eight dishes and one soup: It's not easy. The dishes of eight dishes and one soup are basically the same all over the country. If you want to eat enough, you should remember to strike first.

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Give away the ×× scenic spot: Either the scenic spot itself is free, or there must be a "killing machine" hidden in the scenic spot.

big ticket: it is a shortcut to promote the rest of the tickets for scenic spots.

Visit ××: Shopping focuses on participation.

tea performance: it is a tea promotion meeting.

Free foot washing: Miss won't let you wipe your feet without buying "foot-refreshing powder".

self-care project: it means that you must participate.

Force majeure: Once there is a problem, you will find that people are so weak.