Analysis on practical cases of tour guides: Tour guides suffer misfortune when lost tourists

Example l: In June 1998, more than a dozen employees of a company in Guangdong used their holidays to travel to Hengshan Mountain in Nanyue, Hunan. After contacting a travel agency in Guangdong, the travel agency sent them a tour guide who was from Hunan and was said to be very familiar with Hengshan. So these tourists went to Hengshan Mountain under the guidance of the tour guide, and saw the Nanyue Temple and Magu Wonderland. The tour guide advised these tourists to climb Zhurong Peak at night, so the tourists followed the tour guide's advice, but the tour guide took them on a side road. At night, heavy fog mixed with rain on the mountain made the tourists wet. The tourists suggested going down the mountain, but the tour guide wandered around again, took a side track, climbed to the other side of the mountain, and walked down the mountain to a village. The villagers told them that there was no other way out there, so they had to go back and go up to Zhurong. peak, and then go down the other side of the mountain. So tourists had to brave heavy rain to climb over Nanyue Peak and then go down the mountain. Several tourists caught colds and fevers due to the rain, and other tourists were also tortured to the point of being unable to move.

Example 2: In July 1999, six tourists from Guilin were received by a tourism service center in Xiamen and participated in a six-day tour of Xiamen, Wuyi Mountain, and Fuzhou. The cost was not low, but the trip was regrettable. The group arrived in Xiamen in the afternoon. Everyone was very hungry, but the dinner was tasteless, very bad, and unpalatable. Everyone had to go out to eat at the food stalls by themselves at night. The next day we visited Gulangyu Island. Because we were late to fly to Wuyi Mountain, we were taken to a restaurant for dinner at 5:30. Since the tour guide did not notify the restaurant in advance, we had to wait for a long time before the food was served, and the green vegetables were served first, and the good dishes were put at the back. As soon as the dishes were served, the tour guide was rushing to catch the flight, so we had to eat a little in a hurry to finish the meal. In Wuyi Mountain, the tour guide was a young girl who had just started working as a tour guide. She was not familiar with the situation. She hardly gave any explanation when leading the group and missed many scenic spots. Each peak of Wuyi Mountain is very high and it is not easy to climb up. Due to the unfamiliarity of the tour guide, tourists took many wrong paths. From Wuyishan to Fuzhou, we should have taken the tourist train, but the reception unit arranged the tourists into an ordinary carriage. The tourists were miserable.

[Analysis]

1. One of the basic duties of a tour guide is to guide. It is really a sad thing to fail to be a good guide and not know how many roads there are, which one is easier to take, or even lead the wrong way. Especially when climbing mountains, you have to walk. Once you go on the wrong track, it can be mentally and physically exhausting. Second, it is often rainy, and there is so much rain in the mountains that there is a saying that "the sky is never clear". It will rain when you walk, and many scenic spots are known as "sky leaks". At the same time, hiking in the dark and watching the sunrise in the early morning are also common arrangements. It is easy to go the wrong way in rainy and dark nights, and you are afraid of going the wrong way. Third, it is dangerous to get lost. Not only will you take the wrong path, you may also walk into the virgin forest, and you may also be attacked by wild animals. Therefore, you must send a good tour guide for mountaineering tourism projects. The most basic requirements are that you must be in good physical condition, be familiar with the road, and be an impeccable and good guide.

2. The tour group’s schedule and allocation of food, accommodation, transportation, travel, shopping, and entertainment must be reasonable. You must check out the routes you take for the first time, and you should generally have enough time in your schedule, so you can never take it for granted. In Example 1, climbing Zhurong Peak at night was not a good arrangement at least for the tour guide at the time. As a result, he took the wrong path and followed the tourist's suggestion to go down the mountain but took a different path. The meal in Example 2 was either "difficult to swallow" or there was no time to swallow it, so "I ate a little in a hurry to finish the meal", and the tourist train became an overcrowded ordinary train. Objectively speaking, tour guides are even more anxious, angry, and tired than tourists when they are in this situation, which is really pitiful. In addition to blaming their skills for not being as good as others, shouldn't we reflect on the management of travel agencies? For example: Are there any problems with the route design? Is the schedule appropriate? Have the necessary points and routes been checked? Is the tour guide selected carefully? etc. "Quality is the life of an enterprise." This sentence is of particular practical significance to travel agencies. If a similar accident happens every once in a while, there will be no tourists coming, and the travel agency will have to close its doors.