Can I complain to the Consumers Association about fraud committed by travel agencies? How should I complain?

As for tourism complaints, generally tourism bureaus will announce the complaint hotline to the public. If you don’t know the number, it doesn’t matter. Just call the tourist bureau and they will tell you the phone number to make a complaint. There are people on duty at the Tourism Bureau who are responsible for complaints during the weekends. During the Golden Week, they will have people on duty day and night. You should rest assured in this regard.

Filing a complaint is definitely a little more troublesome, but it should be worth sacrificing some personal time for the benefit of yourself and others. At least I can take a breath.

According to the "Interim Provisions on Tourism Complaints", the following statutes of limitations are stipulated:

1. Complaint statute of limitations: The statute of limitations for requesting legitimate rights and interests from the tourism complaint agency is 60 days. The statute of limitations for complaints is 60 days. Counting from the time when the complainant knew or should have known that his rights had been infringed, if there are special circumstances, the tourism complaint management agency may extend the statute of limitations for complaints.

2. Time limit for acceptance: When the complaint management agency receives a complaint or oral complaint, and upon review, if it meets the acceptance conditions, it shall promptly investigate and deal with it; if it does not meet the acceptance conditions, it shall notify the complainant within 7 days of rejection. Accept and explain the reasons.

3. Time limit for response: After the complaint management agency makes a decision to accept the complaint, it shall promptly notify the person complained against. The respondent shall provide a written reply within 30 days from the date of receipt of the notice.

4. Delivery time limit: The decision made by the tourism complaint management agency shall be notified to the complainant and the respondent within 15 days in the form of a tourism complaint handling decision letter.

5. Time limit for application for reconsideration: If the complainant or the respondent is dissatisfied with the handling decision or administrative penalty decision made by the tourism complaint management agency, he or she may apply to the tourism complaint management agency at the higher level of the handling agency within 60 days. Apply for reconsideration.

Also, I will tell you how to coordinate a complaint letter. That is:

(1) The cause of the complaint;

(2) Investigation and verification process;

(3) Basic facts and evidence;

< p>(4) Responsibilities and handling opinions.

The tourism complaint management agency shall review the written reply of the respondent