Ask for a 3000-word internship report from the hotel catering department.

Practice: Guilin Hotel, Guilin, Guangxi

Internship time: July 2007 19 to August 20, 2007.

Internship content: waiter in Chinese restaurant of food and beverage department

In the summer of 2007, with the efforts of many teachers in the Department of Political Management, seven students majoring in tourism and hotel management in Grade 05 were fortunate enough to enter Guilin Hotel for our one-month professional internship. Nearly 20 students in my class participated in the hotel interview. As our first contact with society, we felt the fierce competition for the first time, and also saw our own problems and precautions. Maybe it is luck, maybe it is a good professional foundation. Six classmates and I successfully passed the interview of the hotel personnel department. After strict physical examination, we were assigned to different positions. I was assigned to work in Lijiang Hall of China Restaurant in Guilin Hotel. Excited and nervous, we walked into Guilin Hotel and started our internship. After more than a month of internship, I felt a lot and benefited a lot.

I. Preparatory work

Although we only have a one-month internship in the hotel, the hotel has systematically trained us as formal interns. The training work is divided into three parts: first, the pre-job training of the personnel department, four-hour indoor training and sightseeing training, which mainly introduces the general situation of the hotel, and also trains us on the staff quality and hotel management system, so that we can have a general understanding of the work;

The second is fire safety awareness training. The hotel specially arranged the assistant manager of the engineering department to give us a lecture on the spot, which gave us a deeper and more systematic understanding of hotel safety and fire control knowledge.

The third is business skills training, which runs through our one-month internship, and the department heads provide us with uninterrupted skills guidance. One month's internship gave us a basic understanding of the work of the department, which also benefited from the comprehensive training of the hotel system. These trainings are very useful for our future study and work.

Guilin Hotel, our internship unit, is an old four-star foreign-related hotel established in 1987, with advanced hotel management and broad tourist market. Its catering department is roughly divided into the following departments: Chinese food department (including Lijiang Hall, Qixing Hall and Multifunctional Hall) and Western food department (including bars and cafeterias). My work position with three classmates is Lijiang Hall of Chinese Food Department. Lijiang Hall is the largest and most important restaurant in Guilin Hotel. It mainly undertakes group guests and casual meals, and sometimes also undertakes large-scale banquets and other activities. The restaurant has nearly 20 employees, including a supervisor and several foremen and waiters, who are busy with their work.

Second, the internship process

Chinese restaurant is the hardest part of the hotel's catering department, because the hotel has not formulated specific job responsibilities and job descriptions for waiters. In the first few days, we were like headless flies, unable to understand the process and essentials of work at all, and only listened to the arrangement of the foreman and old employees and their hands-on instruction. Fortunately, basically all the old employees are very friendly to us, and the supervisor has specially arranged two masters for each of us to guide our work. In the days to come, we can basically be proficient in all kinds of work.

In addition to welcoming guests, setting tables, folding cloth, passing dishes, serving food, and removing tables, I also have to do dirty and heavy work such as handyman, moving tables and chairs, and laying carpets. Our interns work for seven hours and have one day off every week. According to our needs, the supervisor arranged two classes for us, three and a half hours in the morning and three and a half hours in the evening, so that we could have a rest at noon. However, the specific off-duty time is often uncertain, and overtime is often done according to the actual situation, but the overtime time is recorded, and there will be compensatory time off when appropriate. Although there is no overtime pay, I think this system is still very flexible and reasonable.

Hotel employees are all wearing work clothes, which are uniformly distributed and replaced by the hotel, but I think the uniforms of hotel waiters are too simple and old, and they are often damaged. But to my relief, most of the hotel staff are warm and friendly, and no matter which department, we are not cold and blunt because we are interns; After being tired, a sweet smile from colleagues and an ordinary "hard work" will make people particularly moved; During the break and meal in the canteen, we will get together to chat and share our feelings, just like a family; Moreover, several managers in the management are also very kind, with no airs, but occasionally lose their temper with subordinates who don't do a good job.

In the process of service, we have come into contact with all kinds of guests. We have been praised and complained by guests at work. As Guilin Hotel is an established foreign-related star-rated hotel, overseas tourists are extremely rich, and most of the guests in all restaurants are foreigners. In the process of serving, we have improved our spoken English, broadened our knowledge and broadened our horizons.

Third, experience and views.

The above are some of my feelings during my internship. Next, I will talk about some problems in the management of Guilin Hotel this month.

First, the implementation of various rules and regulations is not particularly in place. In fact, the management system of all high-star hotels is similar. The key is to see who will implement it and how it will operate. The rules and regulations of Guilin Hotel are also perfect, but I personally think they are not well implemented. For example, the hotel stipulates that employees must communicate in Putonghua in the public area of the hotel, but the actual situation is that Guiliu dialect is still the main way of communication for employees, and even when there are guests, many employees use Guiliu dialect. Guilin Hotel is a foreign-related high-star hotel after all, and its service needs to be standardized. Therefore, I think it is a kind of hotel management to establish a set of standardized service execution and supervision mechanism.

Two, strengthen the management and supervision of restaurant hygiene. I once read a survey on the Internet, and 70% people were not at ease about the catering hygiene of hotels. During my internship in a restaurant for one month, I really felt the existing problems through my own personal experience. According to my observation, the food and beverage department has no clear requirements for employees' personal hygiene, and employees' awareness of hygiene is not very strong, such as not forming the habit of washing hands frequently.

Third, establish an open and transparent incentive mechanism and promotion system. As far as I know, many old employees have worked long hours, and their personal service awareness and skills have reached a high level. However, due to the limitation of hotel-related mechanisms, they have not received any rewards and promotions, and individual employees can still stay in their original posts without good performance; In addition, the hotel's incentive mechanism also pays too much attention to material incentives (at most, it only pays wages). In fact, in addition to the traditional reward and punishment incentives, there are many incentives worthy of our managers' reference.

Fourth, establish a spiritual corporate culture that can unite people. A nation has its own national culture, and an enterprise also needs its own corporate culture. During the one-month internship, I found that Guilin Hotel doesn't seem to have a deep-rooted cultural core (maybe my working hours are too short), that is, the employees don't have a unified and firm belief in it. It seems that many employees work purely for their own lives, with insufficient enthusiasm and lack of creativity.

Fourth, summary.

The days of hotel internship are over, and this hotel internship is also my first professional internship. Generally speaking, I have really learned a lot these days: besides the service process and skills of catering, I have also learned how to adjust my mentality, how to deal with the interests of myself and the hotel, how to deal with interpersonal relationships between colleagues and how to deal with customers; At the same time, it also made me realize that as a waiter, I should have a strong sense of service; More importantly, during one month's work, I deeply realized the hardships of the hotel industry, saw the prospect of hotel development, and understood the direction and focus of my future study.

Finally, I would like to thank the teachers for their help and Guilin Hotel for providing us with such a rare internship opportunity. I wish Guilin Hotel better and better, and the college better and better.

The above are some feelings and thoughts of my social practice this summer vacation, please review.