Refund standard for returning from epidemic situation

Legal analysis: during the epidemic period, you can get a full refund. Under normal circumstances, if the travel contract is cancelled due to the consumer's own reasons, it cannot be fully refunded. When you book a tour, the website will generally indicate that the rules of each tour group are different. If a contract has been signed, it will also be written in the contract. You can also call the travel agency. According to the requirements of the Ministry of Culture and Tourism, the national travel agency immediately suspended outbound and domestic group travel services, as well as "air ticket hotel" products.

Legal basis: People's Republic of China (PRC) Law on the Prevention and Control of Infectious Diseases.

Article 42 In the event of an outbreak or epidemic of infectious diseases, the local people's governments at or above the county level shall immediately organize forces to carry out prevention and control in accordance with the prevention and control plan and cut off the transmission route of infectious diseases. When necessary, the following emergency measures can be taken and announced after being approved by the people's government at the next higher level: (1) restricting or stopping performances in markets, theaters or other places where people gather; (2) suspension of work, business or classes; (three) closed or sealed public drinking water sources, food and related items contaminated by infectious disease pathogens; (4) controlling or culling wild animals, domestic animals and poultry infected with the epidemic; (five) closed places that may cause the spread of infectious diseases.

Article 45 In the event of an outbreak or epidemic of infectious diseases, the State Council has the right to urgently mobilize personnel or reserve materials and requisition houses, vehicles and related facilities and equipment nationwide or across provinces, autonomous regions and municipalities directly under the Central Government.