Can I get a full refund for the card tour? Not yet. The company is closed.

If you want to travel, pay in advance for a card.

In July, 20021year, Zhou Lu went to Heiner Zhongxing Tourism Culture (Shandong) Co., Ltd. on the recommendation of a friend. "My friend told me that this company is safe and reliable, so I went to have a look." Zhou Lu said that when she arrived at the company, the staff recommended her a "rich lifestyle" service experience card.

At that time, Zhou Lu listened to the introduction of the staff and wanted to travel, so he paid 7960 yuan with his friends, including the card fee and deposit. After completing the card, the staff of Heiner Zhongxing once announced a tour route, but for various reasons, Zhou Lu did not sign up.

"I thought it would take two years anyway, and it was also written in the contract. If I didn't complete the experience of two routes, I would deduct the travel money I experienced and return the rest. At that time, I was more assured. " Zhou Lu said that she has been waiting for a suitable tourist route.

The sudden closure of the company made it difficult for consumers to return their cards.

After seeing the news of the refund, Zhou Lu was puzzled and rushed to Heiner Zhongxing's office to find that many people were asking for a refund.

Zhou Lu learned from other consumers that someone found a "rental" notice posted on the door of Heiner Zhongxing, and everyone was worried about the company's problems, so they all came to refund.

65438+1In late October, Zhou Lu also completed the refund registration with the help of the staff of Heiner Zhongxing Company. She also wanted to ask the staff who had served her before what happened, and found that everyone quit. "In the past two days, we went to Heiner Zhongxing Company again and found that there was no one inside and we couldn't contact the boss. Our card doesn't know who to return it to. " Zhou Lu said.

According to Xiao Wang (a pseudonym), another consumer who runs a card in Heiner Zhongxing, she set up an experience card in Heiner Zhongxing in the off-duty year of 202 1, which cost 3,980 yuan. "My experience card can experience four tourist routes, and after completing the experience of four routes, I can return all the money to us." Xiao Wang said.

But Xiao Wang didn't travel once, and Heiner Zhongxing Company closed down. "I think someone in our group has issued a refund commitment letter signed by the company boss. Who should the remaining consumers return the card money to? " Xiao Wang expressed the hope that the staff of Heiner Zhongxing would come forward to solve the problem.

On-site visit: the landlord said that the company still owes rent.

There are also several consumers defending their rights here. Mr. Wang got an experience card in May, 20021year. At that time, he spent 3980 yuan on four trips, and the contract also stated that he would get a full refund after four trips. "I've only been there twice and I can't sign up anymore." Mr. Wang said that he had been to Yunnan with Heiner Zhongxing Tour Group. "At that time, we were taken to a local pharmaceutical factory. At that time, we listened to the propaganda of the pharmaceutical factory. A medicine costs 6000 yuan. It seems that more than 20 copies were sold at that time. But it is not mandatory consumption. "

Mr. Wang still holds a letter of guarantee with the signature of the relevant staff of Haina Zhongxing Tourism Culture (Shandong) Co., Ltd., and the other party promised to refund 65438 within 7 days on June 24, but Mr. Wang and other consumers did not receive a refund.