Scientific Outlook on Development's learning experience

Experience of studying and practicing Scientific Outlook on Development in the tourism industry

According to the unified arrangement of the bureau party group, the experience report of studying and practicing Scientific Outlook on Development in the near future is as follows.

Scientific Outlook on Development tells us that the first priority is development, the core is people-oriented, the fundamental method is overall consideration, and the basic requirement is comprehensive, coordinated and sustainable. According to this theoretical requirement, as a tourist, especially as a tourism industry manager, he directly deals with enterprises, and serves tourists and tour operators, so the service quality should be regarded as an important criterion to test the effectiveness of studying and practicing Scientific Outlook on Development. This has two meanings, one is the service quality of managers, the other is the service quality of tourism industry. So how to improve the quality of tourism service and management? I think it's necessary to work out working ideas, work objectives, innovative measures and work honestly.

first, work ideas. Focusing on improving the quality of tourism service, focusing on "changing working methods, expanding service scope and adjusting evaluation methods", we will strengthen the standardization and management of tourism service quality, and make positive contributions to the three pioneering efforts of tourism and promoting industrial transformation and upgrading.

second, work objectives. Develop the "two teams" of traditional and emerging formats, promote the "two-oriented construction" of industry standardization and service refinement, improve the "two systems" of industry management and industry self-discipline, strive to enhance the development and cohesion of tourism teams, and effectively improve the quality of tourism services.

III. Work measures

(1) Develop and expand the tourism team. First, thoroughly implement the star rating standards of tourist hotels, actively promote the creation of stars, effectively carry out standardized guidance, and newly develop three star-rated hotels in the city. The second is to fully implement the new Travel Agency Regulations, formulate and implement the evaluation and scoring methods for travel agencies, support the development and expansion of travel agencies, and standardize the business behavior of travel agencies. Two new travel agencies have been developed in the city. The third is to explore the establishment of a management system for tour guides and interpreters, establish and improve the archives of tour guides, and strive to improve the overall quality and service level. The city has newly developed 5 business tour guides or interpreters and 1 government tour guides or interpreters. Fourth, we will carry out the selection activities of tourist reception units in the potential industries such as food stalls, bars and teahouses, arts and crafts, specialty products, sports and leisure, entertainment and performing arts, and strive to build them into new tourism formats. The city has newly recommended 2 tourist reception units.

(2) strengthen industry management. First, according to the requirements of the Provincial Tourism Bureau, conduct a special inspection on the implementation of the Travel Agency Regulations (new) and the Sichuan Tourism Regulations. The second is to improve the supervision and management system of tourism service quality, insist on paying equal attention to supervision and inspection and standard guidance, go deep into all aspects of production, sales, consumption and public service, and implement the whole process and multi-link supervision and management. In 29, we began to establish and improve the system of tourism service quality supervisor and the system of tourism statistical assessment and scoring. Measures for the evaluation of tourist hotels, travel agencies and tour guides (interpreters), and the system of visiting and publicizing the quality of tourist services. The third is to improve the internal quality management system of tourism enterprises, set up internal quality supervision institutions and equip full-time (part-time) quality supervisors to guide enterprises to standardize their operations and enhance their soft power. Fourth, with the activity of "promoting consumption and civilized tourism" as the carrier, we will vigorously strengthen the construction of integrity and spiritual civilization in the industry, make civilized tourism service guides and integrity conventions, and put them in tourism enterprises and institutions.

(3) improve the level of self-discipline in the tourism industry. First, improve and re-elect the city tourism association, enrich the strength of the association and expand the team of the association; Set out to improve hotels and other branches, and accelerate the formation of an industry organization system for tourism elements. The second is to speed up the establishment of the working system of the association, organize and carry out activities such as honesty construction, quality evaluation, standardized operation and skill competition, so as to enhance self-discipline and enhance vitality and cohesion. Third, strengthen the coordination and interaction with consumer associations and other tourism industry-related associations and neighboring cities and states' tourism associations by organizing inspection tours and holding fraternity meetings, and establish a working mechanism of mutual cooperation and cooperation, so as to make it a driving force for improving the quality of tourism services.

(4) Carry out in-depth on-the-job training activities. First, a knowledge contest was held with the contents of Star Rating Standard of Tourist Hotels and Regulations of Travel Agencies, so as to improve the policy level and theoretical level of tourism professionals. Second, combined with the province's "Celebrating the 6th Anniversary of the Founding of the People's Republic of China", the city's star hotel service skill competition was held once, and Chinese food table setting, western food table setting, Chinese auxiliary bed and desk service were set up to promote exchanges and improve skills. The third is to carry out three experience exchange activities of tourist hotels, let grassroots waiters perform on stage, and select the "Top Ten" service stars in Guang 'an hotel industry. On this basis, organize "stars" to tour and show in tourist hotels around the country, so as to play a "typical demonstration" effect. Fourth, in combination with the province's tour guide explanation skill competition, a tour guide and interpreter explanation skill competition was held to promote the overall quality of the tour guide and interpreter team. The fifth is to carry out the selection activity of "Top Ten Famous Cuisine in Guang 'an Favorite by Tourists", and promote and display it in due course. Sixth, integrate the city's tourism talent resources, effectively attract middle and senior managers and grassroots service stars from tourism enterprises and institutions in our city, build Guang 'an tourism training teacher library, and build a first-class training teacher team. On this basis, we will go deep into tourism enterprises to help carry out job training, skill training and product planning guidance. Seventh, design a questionnaire with the theme of "honest management, quality service and civilized tourism", conduct a survey on tourists' satisfaction and publish the results in time to guide enterprises to abide by the law and operate with integrity.