Annual work report of tourism company

# Report # Introduction Time flies and hard work has come to an end. Looking back on the work during this period, there must be many difficulties and hardships, which means that we are ready to start writing work reports again. The following is the unfinished annual work report of the travel company, welcome to read!

1. Annual Work Report of Tourism Company

The coming 20xx year is the first year for xx Travel Agency to carry out its work according to the working goal of "laying the foundation in one year, seeking development in two years and reaching a new level in three years" determined at the beginning of the company's establishment, with the correct leadership of xx Tourism Bureau and the joint efforts of all staff. All the work of the whole society, with "xx" as the driving force, closely focuses on how to do well, enlarge, strengthen and activate the tourism market. Summarized as follows: 1. group and reception group.

Objectively speaking, 20xx year is a starting year. We look for the market and take the initiative. Bosses and employees, regardless of their positions, engage in outreach, down-to-earth, running in counties, entering institutions, going to villages and towns, visiting individual customers and communication channels. We have gained through hard work, opened up the market, and made this signboard of xx Travel Agency blossom and bear fruit. Although some things are still unsatisfactory, we have seen them after all. On the basis of exploring the tour group city, under the leadership of the Municipal Tourism Bureau, actively publicize the local tourism resources of xx, establish a tourism portal, and make contributions for foreign travel agencies and tourists to understand xx, enter xx and visit xxx. At present, the click rate of the website has reached nearly ten thousand times. In 20xx, our organization received individuals and teams from xx, xx, xx and other places, and most of them found us through websites.

Disadvantages: insufficient publicity.

Second, the situation of talent construction

Tour guides are the soul and fresh force of the tourism market, and the quality of tour guides determines the life span of travel agencies. So at the beginning of the year, we contacted our colleagues in major universities, and finally decided that xx graduates from the Department of Tourism of xx College and xx graduates from xx Normal College would be full-time tour guides for our club. In order to make them apply what they have learned, we set up short-term theoretical and practical training courses in the club, and everyone volunteered to study hard in order to join the company as soon as possible. The training course is mainly aimed at their lack of knowledge, poor professional skills and poor service skills, so that they have nothing to say after a few words, or they don't know how to answer some common questions and don't understand the situation. On the other hand, the company leaders have learned a lot of little-known fresh knowledge from them, helping each other, uniting and harmonious, so that the tour guides can truly pay attention to economic benefits and professional ethics for the unit. It is the company's training and the efforts of tour guides that make xx Travel Agency have today's glory.

Disadvantages: the quality and income of tour guides need to be further improved.

Third, the existing problems

1, after-sales service is not in place, and the number of telephones is not enough.

2. Brand building needs to be strengthened, and publicity and packaging efforts need to be strengthened.

3. Financing channels need to be improved, and there is no surplus of funds.

4. There is not enough time for political study.

5. Safety in production needs further attention.

In short, the effectiveness of one year's work mainly benefits from the strong support and great attention of the leaders of the superior bureau, the liberalization of policies and the service of the superior leaders, as well as the hard work of all employees and the correct decision-making of the leaders. "Sometimes I ride the wind and waves, raise my muddy sails and sail in the deep sea". In the new year, we are determined and confident to do all the work better and make our due contribution to the rapid development of xx tourism economy.

2. The annual work report of the travel company

This year is an extraordinary year. I came out of school this year and applied my knowledge of tour guides to my work, from theory to practice. I am engaged in the work of receiving tour guides in xx this year. I don't have much time and money, but I feel a lot. The following is a summary of this year's work. First, the gains from work.

The job of "tour guide" has brought a lot of happiness to my life, but it also makes me know that "tour guide" is not a simple job, which is significantly different from other occupations, that is, you have to get in close contact with guests, which naturally makes us feel more deeply about service than ordinary people. In a sense, it can be said that the infinite charm of the tour guide profession stems from our perception and love for service. I deeply realize that obtaining a tour guide card does not mean being a qualified tour guide forever, but that we should keep learning, enriching and improving.

In the eyes of tourists, tour guides should be "omniscient". Tour guide service is a knowledge-intensive and intelligent service, and rich knowledge and extensive knowledge are the premise of doing a good job in tour guide service. As a tour guide, we should "keep pace with the times" and always maintain a positive thirst for knowledge to meet the needs of social progress and development. More importantly. We should never think of ourselves as "know-it-all", we should keep a modest and prudent attitude.

Second, keep in mind the job responsibilities.

We should always keep in mind the responsibilities of tour guides, strive to implement tourism plans, and do a good job in contact, coordination, explanation and other services. Adhere to the four service principles of "guests first, service first, everyone serving, being reasonable and as far as possible", and do a good job in tour guide service meticulously and enthusiastically. In other words, all work should take tourists as the starting point, service as the starting point, always consider the interests and requirements of tourists, and never refuse the reasonable and legal requirements of tourists.

In the process of service, we should adhere to the principle of "serving everyone" and treat every visitor with enthusiasm, thoughtfulness, friendliness, respect, justice and equality regardless of relatives and friends; We should adhere to the principle of "rationality and possibility". In the process of tourism service, we should always pay attention to the emotional changes of tourists, patiently listen to the opinions and demands of tourists, calmly analyze, carefully identify what is reasonable and what can be done, and try our best to do it. If you don't do well or have missed the opportunity, you must find ways to make up for it in time in order to maximize the satisfaction of tourists.

Third, work experience.

Tour guide explanation service is a very important aspect in the whole tourism service activities. In the process of tour guide's explanation, I think "accuracy, clarity and vividness" complement each other and are indispensable. "Accuracy" is the first and most important. In the process of explanation, remember the lesson of "one fake destroys a thousand truths", and avoid making things up and making a fool of yourself, which will make tourists feel cheated and cause resentment and accusations from tourists. It is one of the important contents for tourists to "seek knowledge" in tourism activities, and our tour guides play an important role in spreading knowledge and information, aesthetic concepts and Chinese civilization. Therefore, the language of tour guides must be scientific and standardized, and the information conveyed must be correct, so as to attract the attention of tourists and satisfy their desire for knowledge.

Clarity is the key. In the explanation of tour guides, clear, concise and fluent language expression is another embodiment of the scientific nature of tour guide language. Clear speech, concise writing, proper wording, proper combination, clear hierarchy and strong logic are the basic requirements for tour guides to explain. Avoid using uncommon words and invented words. Vividness is an intermediary and an important means to create a harmonious atmosphere for the tourism team. If the language is as dull as a monk chanting during the explanation, tourists will feel bored and impatient or disgusted; Vivid images and humorous explanations can create a beautiful artistic conception, adjust tourists' optimistic attitude, happy mood and strong travel addiction, create a harmonious, happy, positive and high team atmosphere, and give people a beautiful enjoyment.

3. The annual work report of the travel company

Combined with the actual situation of tourism in our city, actively organize travel-related enterprises to learn the "Implementation Rules" and conscientiously implement the work arrangements of the provincial government and the Provincial Tourism Bureau on standardization construction. The city's tourism industry is gradually becoming procedural, institutionalized and standardized. The work of tourism standardization in our city is summarized as follows: 1. Strengthen leadership and clarify work responsibilities.

Establish organizations and leading bodies. In order to do a good job in the construction of tourism standardization, the bureau leaders attached great importance to it and immediately reported this work to the mayor in charge of the municipal government. 10 20xx year 10 On October 29th, the office of the municipal government issued the Document Notice of the Office of the Municipal People's Government on Printing and Distributing the Implementation Plan of the Pilot Work of Tourism Standardization (No.224 of Lushui Municipal Government Office). A municipal tourism standardization pilot coordination working group was established, with the deputy mayor in charge of the municipal government as the leader, a deputy secretary-general, the director of the Tourism Bureau and the Quality Supervision Bureau as the deputy leader, and 13 municipal departments as the member units. The office is located in the Municipal Tourism Bureau, specifically organizing the implementation of the city's tourism standardization demonstration pilot work.

Two, a clear task, and actively carry out the pilot work.

In order to promote the process of standardization of tourism in our city, our bureau issued the Notice of the General Office of the Provincial People's Government on printing and distributing the Implementation Plan for Launching Tourism Standardization Pilot and Creating a Tourism Standardization Demonstration Province. The implementation plan of the city's tourism standardization pilot work has been formulated, and the tasks have been clarified. It is proposed that by 20xx, the city should basically form a working mechanism of "government-led, departmental cooperation, up-and-down linkage and diversified participation". On the basis of upgrading the pilot system of tourism standardization, cultivate four demonstration enterprises of tourism standardization; Compile four enterprise standards; Gradually train the tourism team in standardization talent, and carry out training for 2,400 people during the pilot period; Gradually form a relatively perfect standardized tourism product system, adding 5 A-level tourist attractions, 6 hotels, 1 green tourist hotels, 4 grade travel agencies, 1 professional tourist car transportation company, 10 special tourist goods shopping spots, 15 farmhouse/country hotels and 2 rural tourism demonstration towns (towns) Seriously organize and mobilize the city's district and county tourism bureaus and travel-related enterprises to participate in the declaration of "standardized pilot units". 20xx1February 7 17, our city held a pilot meeting on tourism standardization. More than four hotels, scenic spots above 3A level and first-class travel agencies (1 1) attended the meeting. The person in charge of the standardization department of the Municipal Quality Supervision Bureau attended the meeting and gave detailed guidance to tourism-related enterprises to participate in the pilot work of tourism standardization. Wu Xiao, deputy director of the Municipal Tourism Bureau, made a report on the standardization of tourism in our city.

Third, specific work measures

In order to ensure the smooth development of tourism standardization, we mainly take the following measures:

First, the municipal government issued the Implementation Plan for Creating a Tourism Standardization Demonstration City, and identified 1 1 tourism-related enterprises as pilot units to ensure the implementation of standardization work by administrative means.

Second, actively contact the Municipal Quality Supervision Bureau to seriously discuss the relevant procedures and methods of tourism standardization, so as to organize the implementation of tourism standardization;

The third is to organize the backbone of tourism standardization in the city to participate in the standardization training meeting organized by the Provincial Tourism Bureau to promote tourism standardization;

Fourth, order the Compilation of General Standards for Service Industry, Guidelines for Standardization of Service Industry Organizations, Compilation of Tourism Standards and Regulations and other related books from the Municipal Bureau of Tourism Quality Supervision, organize the overall study of basic knowledge of standardization, and standardize the work of tourism standardization;

Fifth, report the situation of tourism standardization in daily newspapers and other media, and increase the publicity of tourism standardization on the tourism government website. Sixth, establish a literature database of tourism standardization, collect and summarize all the contents of standardization work, including words and pictures, for easy reference.

Fourth, tourism standardization has achieved practical results.

Through the creation of work, the whole industry has changed from "asking me to implement standards" to "I want to implement standards", forming an understanding of "making tourism standards a tourist's behavior habit". Over the past year, our city has added 2 demonstration towns, 7 demonstration villages, 2 hotels, 5 farmhouse/country hotels, 2 A-level scenic spots, and 1 professional tourist car transportation company. Newly selected 27 kinds of characteristic tourist commodities, 2 A-level characteristic tourist shopping spots and 43 tourist commodity production enterprises; Huangjing, Tianxiandong and Fangshan Scenic Areas are actively promoting the construction of 4A-level scenic spots, and the creation of 3A-level scenic spots in Dongwo Scenic Area is progressing steadily; The main body of Hejiang Jiuyang Hotel, which was built according to the standard of five-star hotel, has been completed, and now it has entered the decoration stage, and has passed the guidance of provincial star rating experts twice. There are also three hotels planned according to the standards of five-star hotels, which are progressing smoothly.

Verb (abbreviation for verb) Next work plan

Focusing on the "three-year promotion plan for the development of tourism industry" proposed by the municipal government, we will pay close attention to the implementation of national, industrial and local standards for tourism, and restrict and standardize tourism work, tourism products and basic terms through the construction of tourism standardization; Publicize the series of tourism standards, expand the social popularity and influence of the standards, and implement the series of tourism standards, so as to further improve the quality of tourism products, cultivate tourism industry brands, enhance the level of tourism services and the core competitiveness of the tourism industry, and lay a good foundation for the "three-year promotion plan" of the city's tourism industry.

4. Annual report of travel companies

I entered the company on XX, XX and was assigned to the reception center to become a full-time employee of the company. I also finished my work under the leadership of the supervisor. I was transferred to the office as a secretary in 20xx. Under the guidance of the company's leaders, I have a dedicated, diligent and learning attitude this year. Although I am lazy occasionally and have nothing in my eyes, this does not mean that I am greedy inside. I want to be a qualified office secretary one day. During the period, I also kept learning relevant knowledge, and I also thanked the leaders for giving me such a development platform. I also want to use such a platform to constantly break through myself and improve my inner quality. I will summarize my thoughts, work and study in the past year as follows: 1. Strengthen study and constantly improve their own quality.

In order to meet the needs of work and improve my level, I pay attention to strengthening my study. This year, I also worked as an intern in xx County Tourism Bureau for several months, and I also realized that "an armchair strategist has no concept at all." During my short internship, I deeply felt the shallowness of my knowledge and the lack of knowledge in practical application. While doing a good job, we should adhere to the guiding principle of "two mistakes in work and study", squeeze time to study and strive to improve our own quality. Over the past year, I have carefully studied all kinds of documents, emails, faxes and so on. Through study, strive to improve their own quality in work practice. Through study, I further improved my literacy, strengthened my ideals and beliefs, and broadened my working ideas.

Second, consult with an open mind and perform your duties.

There is a great difference between online knowledge and actual work. As the saying goes, interlacing is like a mountain. For a novice who has never been exposed to secretarial work, I often don't do it carefully, seriously and professionally in my work, and I always feel great pressure at work. In the face of pressure, I have no fear or flinch. I humbly ask the director of the office for advice, take the initiative to accept the advice of director Xue of the office, correct my mistakes, and constantly learn some related knowledge from the Internet. Through this period of study, I can obviously feel that I have made progress.

Third, be open-minded and enterprising, and strive to update working ideas.

Since I joined the work, I have always put learning first. First, strengthen the office clerk system. Second, listen to the guidance of leaders with an open mind; Third, actively participate in relevant study and training. In short, since the beginning of this year, although I have not made any vigorous achievements in office work, I have been able to work conscientiously, steadily and honestly, and earnestly implement the "rules and regulations of office clerks." In the future work, I will continue to work hard, foster strengths and avoid weaknesses, in order to better adapt to development, further systematically learn secretarial knowledge, enrich my professional knowledge, change my concept, and let myself have a more accurate grasp of secretarial work.

Make unremitting efforts and contributions to the future development of the company's scenic spots and the future prosperity of my hometown.

5. Annual report of travel companies

Since the beginning of this year, under the strong leadership of the county party committee and the county government and the careful guidance of the Municipal Tourism Bureau, our bureau has focused on the annual objectives and tasks, highlighting the two main lines of "Hongze Lake Eco-tourism Resort strives for a provincial-level tourist resort" and "Hongze Lake Wetland Park strives for a national 5A-level scenic spot", fully implementing the requirements of the three-year action plan to accelerate the breakthrough of the city's tourism industry and a series of arrangements made by the county party committee and the county government, carefully formulating tourism plans, speeding up the construction of scenic spots, increasing tourism propaganda and strengthening the management of the tourism industry. Up to now, it has received more than 6.5438+0.46 million tourists, and the tourism income is about 580 million yuan. The development of tourism has achieved a new leap. First, improve the planning system.

Adhere to planning first, and all key tourism projects should be planned before construction. Completed the Revision of the Master Plan of County Tourism Development and the detailed provisions of the three districts; Peking University Dida Landscape Planning Institute, Nanjing Forestry University Design Institute, Weixin Company Landscape Design Department, Nanjing Yuheng Design Institute and Hangzhou Du Yue Design Institute have been invited to design micro-topography landscapes such as the ancient Bianhe scenic belt, Hongze Lake Wetland Park Aquatic Botanical Garden, wetland training center and tourist service center with high standards and specifications to avoid repeated construction and disorderly construction. On this basis, Nanjing Ermu Company was invited to compile the Master Plan of Hongze Lake Eco-tourism Resort, which has passed the expert review and the establishment of provincial resorts has been steadily promoted.

Second, vigorously promote key projects.

By the end of June 5438+ 10, our county has invested 980 million yuan in tourism development and implemented more than 40 tourism projects. These include:

It has a total length of 33 kilometers and is designed with two-way four lanes, with a speed of 100 kilometers per hour and a total investment of 600 million yuan. The foundation stone has been laid for Wetland Avenue, which will be completed and opened to traffic before May next year.

Hongze Lake Wetland Park has started to implement 39 key projects, and completed 3 1 project, such as aquatic forest, aquatic sports center, beach bathing place, Lotus Grand View Garden, and renewal of scenic signs. Eight projects, such as training center, tourist service center (Guxu Street project), pole line approach and road blackening, are under intense construction.

Hongze Lake Wetland Nature Reserve has completed the dredging project of the tourist passage from Shuanggou to Wetland Wharf 1 1.6 km; The ecological island, vegetation restoration and bird-watching platform projects will be completed in the near future.

In addition, lin huai zhen Wetland Forest Hot Springs, Linhuai Ancient County, Hongze Lake Wetland Picking Garden in Chengtou Town, Tourism Resort, Chen's Wild Pig Forest Resort, Mudun Island Scenic Area in Half Town, Fisherman's Food Village, Shuanggou Town's Tourism Pier and Equestrian Training Base are all advancing rapidly, and some projects have been completed and put into production.

Third, actively do a good job in applying for innovation.

Organized and compiled the Handbook of County Tourism Information and Conference, one for tourism-related personnel; Entrusted Nanjing Ermu Planning and Design Co., Ltd. to prepare the overall planning of the resort with a high starting point and high standards; Take the initiative to connect with the provincial and municipal tourism departments and strive for guidance and support for the creation work; Actively coordinate and support, take the initiative to contact and communicate with the provincial bureau, and strive for a special fund for tourism construction of 2.2 million yuan from the provincial finance.

Fourth, carefully plan tourism publicity.

Actively promote the "six ones" project. Print tourist brochures, picture books and maps, complete the production of tourist image films, develop a number of tourist souvenirs, and update billboards along expressway. Set up a "Happy Tour" column in "Chufeng Nighttalk" at the radio and television general station, and set up a travel channel on FM radio. Carry out online publicity and promotion, use water rhyme and travel network in parallel, improve the function of travel network, improve click-through rate and enhance popularity. Organized festivals such as Qingyang Pear Flower Festival and Wetland Peony Festival, and went to Nanjing, Suzhou, Changshu, Zhejiang and other places to participate in tourism fairs, tourism investment fairs, urban tourism commodity design and exhibition activities and other tourism promotion activities. Recently, the organization of the 20xx China Xichu Cultural Festival Food Week was successfully concluded. Through the all-round display of our county's characteristic food and local traditional dishes, it has further promoted food and cultural tourism. According to the unified deployment of the county party committee and government, the publicity and organization of the China xx Hongze Lake Crab Festival were actively carried out, which amplified the festival effect and enhanced the visibility and reputation of our county.

Verb (abbreviation of verb) vigorously develops rural tourism

Combined with the task of establishing characteristic tourist towns (villages), the key tourist towns in the county were guided to develop rural tourism with farmhouse music as the main theme, and the qualification of rural tourism star households was reviewed last year. Actively carry out the creation of villages and towns with rural tourism characteristics this year, all applicants actively promote it, and eligible farmers actively participate. At present, the Municipal Tourism Bureau has accepted the establishment point of the characteristic town (village) of rural tourism in our county, and the inspection team has fully affirmed the development of rural tourism in our county. The development of rural tourism has gradually become another source of income for farmers who participate in tourism. Assist Dianhu Village in Shangtang to create a red classic tour, expand the development ideas of agricultural sightseeing and rural leisure tour, and help it make a signboard of Dianhu Scenic Area, which has been installed in place.

Sixth, comprehensively strengthen industry management.

Organize special inspections of travel agencies in the county, focusing on rectifying problems such as inadequate tourism services and irregular contract signing. Actively carry out the creation of travel agencies, further standardize the operation and management of travel agencies, and improve service quality; Carry out the evaluation of administrative style of tourism system and further standardize the standardized services of tourism-related industries; Strengthen the supervision and inspection of safety production of tourism enterprises to ensure tourism safety; Attach great importance to online politics. In view of the problem of arbitrary charges in some scenic spots that the masses are concerned about, the county price department approved the ticket prices of four scenic spots, strengthened supervision, and maintained the normal price order; Organized to participate in the "Beautiful and Happy Tour" Tour Guide Competition in Nanjing, and some tour guides performed well in the competition, and were awarded the honorary title of "Excellent Player" by the organizing committee of the competition; Actively carry out training activities. At the beginning of the year, we invited Cao Hongwei, member of the party group and deputy director of the Municipal Tourism Bureau, and experts from Nanjing Tourism College to give a special lecture on "Tourism Industry Development and Scenic Area Construction", focusing on the provincial-level tourist resorts, the establishment standards of 5A-level tourist attractions, and the construction of tourism soft environment. , so as to enhance the cadres' understanding of the tourism industry, support and care for the development of the tourism industry, improve the professional skills, reception business level and tourism management quality of participating tourists, and accelerate the promotion of the soft power of tourism development. And invite relevant experts to Hong, hold tour guide skill competitions for travel agencies and scenic spots, strengthen the training of tour guides and interpreters, improve service quality and optimize the tourism environment. Co-organized with the Human Resources and Social Security Bureau the training of service personnel in hotels and scenic spots throughout the county, greatly improving the level of tourist reception.