What is the meaning of travel agency after-sales service? What are its main forms?

The meaning of after-sales service: refers to a series of services that travel agencies continue to provide to tourists after their travel activities are completed, in order to proactively solve problems encountered by guests and strengthen contact with guests.

The significance of after-sales service: High-quality reception services alone are not enough. Good after-sales service is the continuation of high-quality reception work, providing new information to tourists and obtaining feedback from tourists. Not only can it maintain and expand the original customer base, but it can also update product content and improve reception service levels, allowing travel agencies to remain invincible in the fierce market competition. means to consolidate and expand the market.

(2) After-sales service methods

1. Correctly handle tourists’ complaints

2. Handle individual requests left by tourists in a timely manner

3. Make greeting calls

4. Send consultation forms

5. Give souvenirs

6. Correspondence and e-mails

7 .Send postcards

8. Hold tourist receptions, social gatherings and other activities

9. Hold travel agency open days

10. Holiday celebrations

< p>11. Mail travel agency newspapers and other promotional materials