Wuhan Emergency Management Measures for Tourism Emergencies

Article 1 In order to prevent and reduce the occurrence of tourism emergencies, standardize the emergency management of tourism emergencies, improve the emergency response capabilities of tourism emergencies, ensure the safety of tourists’ lives and property, and promote the safety of the tourism industry , orderly and sustainable development, in accordance with the provisions of the Emergency Response Law of the People's Republic of China, the Tourism Law of the People's Republic of China, the Wuhan Tourism Regulations and other relevant laws and regulations, combined with the provisions of this city In practice, this method is formulated. Article 2 These measures apply to the response and disposal of tourism emergencies that occur within the administrative region of this city, as well as the response and disposal of tourism emergencies that occur during group tourists organized by this city’s travel agencies during their travels in other provinces and cities, Hong Kong, Macao and Taiwan regions, and overseas. .

The term "tourism emergencies" as mentioned in these Measures refers to natural disasters, accidents, disasters, and public health incidents that occur suddenly and cause or may cause personal casualties and property losses to tourists, and require emergency response measures to be taken. ** *Health events and social security events.

The term "tourism operators" as mentioned in these Measures refers to travel agencies, scenic spots, and operations that provide transportation, accommodation, catering, shopping, entertainment and other services to tourists within the administrative region of this city. who. Article 3 Emergency management of tourism emergencies shall follow the principles of people-oriented, rescue first, unified leadership, comprehensive coordination, hierarchical responsibility, and territorial management. Article 4 The municipal and district people’s governments (including Wuhan East Lake New Technology Development Zone, Wuhan Economic and Technological Development Zone, and Municipal East Lake Ecological Tourism Scenic Area Management Committee, the same below) are responsible for unified leadership, command, and coordination of tourism emergency response work. Establish an emergency coordination and leadership mechanism for tourism emergencies. Article 5 The municipal and district people's governments shall organize relevant departments to prepare special plans for the tourism emergency response system in accordance with the law, and make overall arrangements for tourism emergency shelters, transportation organization, meteorological information collection and processing, and safety maintenance of travel-related areas. Article 6 The municipal and district people's governments shall take financial measures to ensure the funds required for emergency response work, establish and improve a special insurance system for tourism emergencies supported by finance, and provide funds for the subsequent emergency response to tourism emergencies in this city. support. Article 7 The municipal and district people's governments shall organize and establish a professional talent pool to respond to tourism emergencies, and hire professionals in tourism safety, emergency rescue, foreign languages, insurance, psychology, etc. to provide for the prevention, handling and handling of tourism emergencies beforehand. Provide decision-making advice and technical support for the aftermath, and establish a supporting system to compensate or remunerate professionals involved in emergency response work.

Tourism operators should establish a full-time (part-time) emergency rescue team composed of employees of the unit, be equipped with tourism safety supervisors, establish contact with professional emergency rescue forces, do a good job in emergency material reserves, and regularly organize their own emergency rescue teams. The employees of the unit shall carry out emergency training and drills to make them proficient in the emergency response procedures and emergency measures of their positions. Article 8 The municipal and district tourism authorities shall formulate their own tourism emergency response plans in accordance with the law, and after approval by the people's government at the same level, report them to the emergency management department at the same level and the tourism authority at the next higher level for filing.

Tourism operators shall formulate contingency plans for tourism emergencies based on the main risk factors of the unit and the types of emergencies that are prone to occur, and disclose them to the public in accordance with the law. Article 9 Tourism operators shall, in accordance with relevant regulations, adopt the following daily safety management measures:

(1) Check tourism equipment and facilities, strengthen their maintenance and upkeep, eliminate hidden dangers in a timely manner, and ensure safe use;

(2) Regularly inspect and maintain alarm devices and emergency rescue equipment and facilities to keep them in good condition and ensure normal use;

(3) Check emergency rescue routes to ensure safe passages and exits are smooth ;

(4) Regularly inspect and maintain dangerous buildings (structures) with hidden dangers;

(5) If hidden dangers are discovered, report them to the relevant departments in a timely manner. Article 10 Emergency management, tourism, public security, transportation, market supervision, housing management, natural resources and planning, water affairs and other departments should urge relevant units to implement rectifications and eliminate safety hazards when necessary for tourism business sites with potential accident risks. Take relevant measures in accordance with the law. Article 11 The municipal tourism department shall rely on the existing government emergency platform and professional emergency platform to establish a tourism emergency information platform, realize interconnection and information sharing between emergency platforms, and form a tourism emergency information collection, Submit rapid response mechanism and public opinion collection and analysis mechanism. Article 12 After receiving early warning information, the competent department of tourism operators shall promptly take some or all of the following measures:

(1) Organize relevant departments and institutions, professional and technical personnel, experts and scholars to conduct Analyze and judge the information to predict the possibility, scope of impact and harmful consequences of tourism emergencies; (2) When the possibility of tourism emergencies is predicted to increase, report to the people's government at the same level in a timely manner , issue safety warnings to relevant tourism operators;

(3) According to the predicted risk situation, require tourism operators to adjust their business behaviors to avoid risks and reduce losses;

(4) Measures prescribed by other laws and regulations.

Article 13 After receiving early warning information, tourism operators shall cooperate with the government and its relevant departments to take some or all of the following measures:

(1) Via electronic display screens, television, radio, text messages, and WeChat Strengthen risk warnings to tourists through public accounts;

(2) Travel agencies quickly screen travel groups that may be affected, adjust business activities, and strengthen risk control;

(3) ) Other tourism operators shall take necessary safety precautions such as shutdown and timely transfer and evacuate tourists who may be affected.