How to protect your rights and interests in the process of traveling?

first, first, negotiate.

inform the tour guide that he has the right to choose goods or services independently and the right to fair trade. I am a consumer and fully protected by the Consumer Protection Law.

2. Ask consumers' associations or other mediation organizations established according to law for mediation

Be sure to handle it calmly, and never have an argument with the tour guide on the spot. After all, you are in a different place at this time, and you are not familiar with the local situation. If it can be resolved peacefully, it will be resolved peacefully. If it is not possible, legal means will be used.

3. lodge a complaint with the relevant administrative department and submit it to an arbitration institution for arbitration according to the arbitration agreement reached with the operator.

4. bring a lawsuit to the people's court. According to the law, if tourists are forced to shop, the tourism administrative department or the industrial and commercial administrative department will order them to make corrections, impose a fine of 1, yuan to 5, yuan on the travel agency, and impose a fine of 1, yuan to 5, yuan on the tour guide. If the circumstances are serious, the business license and tour guide card of the travel agency may be revoked. And the travel agency has to pay the tourists a penalty of 2% of the total travel expenses.

second, the complaint method: complaints must be submitted to the tourism quality supervision office. The National Tourism Administration stipulates that the time for accepting complaints is valid within 9 days from the date of the incident. On the basis of finding out the facts and distinguishing the responsibilities, the Tourism Quality Supervision Office will mediate the cases that can be mediated within 3 days, and promote the two sides to reach an agreement. After making a decision, the Quality Supervision Office will issue a "Decision on Compensation for Quality Margin of Travel Agency" to both parties. If the parties are not satisfied with the decision, they can appeal to the tourism quality supervision office at the next higher level within 15 days after receiving the notice, or appeal to the people's court.

I would also like to remind you that when signing the agreement, you must carefully look at the terms of your agreement, especially those related to expenses such as deposit refund, compulsory consumption and insurance purchase. Look at the relevant agreements before signing them, otherwise it is time to defend rights, and there is no basis for these "black-hearted" tour groups to take advantage of them.