Is it useful to complain about black cats?

As follows:

1. Is the Black Cat Complaint Platform useful? Yes, Black Cat Complaint is a consumer service platform under Sina. Users can complain about irregularities in merchants through this platform. behavior, and also has a corporate reputation list to help consumers make consumer behavior decisions. It is understood that Black Cat Complaints are useful and have helped many consumers solve their problems;

2. Is the Black Cat Complaint Platform useful for L'Oreal? Reports and complaints can also be made. Regarding the issue of L’Oréal’s “Double Eleven Promotional Mechanism of L’Oréal Paris Ampoule Mask”, there have been more than 20,000 collective complaints on the Black Cat Complaint Platform about L’Oréal’s “higher pre-sale price”, and the number of complaints is expected to increase. The processing rate currently reaches 7.69%, and the platform will update the data later;

3. Is the Black Cat Complaint Platform useful? By the end of 2018, the Black Cat Complaint Platform had received a total of more than 75,000 valid complaints from consumers. By the end of 2019, the Black Cat Complaint Platform had received nearly 900,000 valid complaints from consumers. As of the end of 2020, the number of effective complaints on the Black Cat Complaint Platform exceeded 3.3 million. As of October 18, 2021, the number of effective complaints on the Black Cat Complaint Platform exceeded 6 million.

How long will it take for black cat complaints to be resolved?

Normally, there will be a reply in 2-7 days. Secondly, Black Cat Complaint is not a market supervision department. It has no binding force on merchants and cannot quickly solve consumer problems. However, when Black Cat Complaint The more people know about Black Cat Complaints, the more people leave complaint records on Black Cat Complaints, and the more people check Black Cat Complaints before making purchases. Merchants who hope to operate for a long time will pay more and more attention to this platform. The law stipulates that the industrial and commercial administrative department with jurisdiction shall handle the consumer complaint within seven working days from the date of receipt and notify the complainant: Complaints that comply with the regulations will be accepted and the complainant shall be informed; Complaints that do not comply with the regulations will be accepted and the complainant shall be informed; The complaint will be rejected and the complainant will be informed of the reasons for rejection. Black Cat Complaint is useful. Black Cat Complaint is a consumer service platform owned by Sina. Users can complain about irregular behaviors of merchants through this platform. It also has a corporate reputation list to help consumers make consumer decisions. As of August 31, 2018, the Black Cat Complaint Platform had received more than 23,000 consumer complaints, of which more than 15,000 were valid complaints, with a successful distribution rate of nearly 100%. The response and resolution rate in August was 89.5%, an increase of 5 percentage points compared with July. The effective complaint rate increased significantly in August, reaching 78%, an increase of 7 percentage points from the previous month. As of the end of March 2019, the Black Cat Complaint Platform had received more than 110,000 valid complaints from consumers. There were nearly 30,000 new complaints in March, a significantly higher growth rate than the number of complaints in February. The Black Cat Complaint Platform and the 12301 National Tourism Service Hotline (hereinafter referred to as 12301) announced a strategic cooperation. Both parties will jointly launch the "Warm Escort Action". During the E-commerce Festival in June 2018, Black Cat Complaint launched the “Safe Purchase” program for the first time. During the "315" period in 2018, companies participating in the "Black Cat Guardian Alliance" can obtain Black Cat's "Safe Purchase" certification as long as they promise to respond to consumer complaints within 3 hours and resolve consumer problems within 24 hours.

To sum up, the Black Cat Complaint Platform is effective, because if merchants do not handle consumer complaints, it will have an impact on their social credit. After a long time, consumers will think that this merchant has no credit, which will eventually have a serious impact on the merchant's own operations. Therefore, after businesses receive complaints from consumers, they usually deal with them. Generally speaking, if your complaint is reasonable and supported by evidence, Black Cat Complaints will provide you with a series of services, including communication, mediation, negotiation, etc. with relevant companies, with a view to reaching a mutually satisfactory solution. However, if your complaint has insufficient grounds, insufficient evidence, or does not comply with relevant laws and regulations, then Black Cat Complaint may not be able to help you solve the problem. In general, black cat complaints can provide certain help to consumers, but the specific effect will be affected by many factors, including the rationality of the complaint, the adequacy of the evidence, relevant laws and regulations, etc. Therefore, when using Black Cat to complain, consumers need to carefully evaluate their own situation, choose an appropriate complaint method, and fully communicate and negotiate with relevant companies.

Legal basis:

1. "Consumer Rights and Interests Protection Law of the People's Republic of China"

This law stipulates the rights enjoyed by consumers. Including the right to know, the right to choose, the right to safety, the right to fair and reasonable transactions, etc., it also stipulates the rights and obligations of consumers in the process of purchasing goods or receiving services, as well as the obligations of enterprises in the process of selling goods or providing services.

2. "Regulations on the Implementation of the Consumer Rights and Interests Protection Law of the People's Republic of China"

This regulation makes specific provisions on the handling of consumer complaints and liability investigation, clarifying Established consumer complaint channels and complaint handling procedures, and protected the legitimate rights and interests of consumers.

3. "E-Commerce Law of the People's Republic of China"

This law protects the rights and interests of consumers in e-commerce activities, and the obligations and responsibilities of e-commerce operators, etc. Detailed provisions have been made to provide legal protection for consumers’ complaints on e-commerce platforms.