How to file a complaint against a travel agency

Abstract: Tourism complaints refer to the behavior of tourists who, in order to safeguard their own and others’ legitimate rights and interests in tourism, lodge complaints against tourism operators and relevant service units that harm their legitimate rights and interests. There are two ways to complain to travel agencies, one is to complain on the platform, and the other is to complain to the tourism complaint management agency. When making a complaint against a travel agency, you should pay attention to the scope of the complaint, the scope of the complaint and other issues, and keep the relevant agreements and victim certificates. Next, let’s take a look with the editor. How to complain about travel agencies

1. Platform complaints

There are many complaint platforms focusing on tourism complaints on the Internet. They are usually products developed by online media. Such platforms are often exposed through the media. In order to help tourists safeguard their rights, the more influential the media, the greater the intensity of complaint resolution.

2. Complaints to the tourism administrative department

The complainant can make a complaint to the tourism administrative department by phone, letter, visit, etc., and should fill in the "Tourism Complaint Registration Form" and Relevant materials are attached. A decision on whether to accept the complaint must be made within 10 days, and a handling decision must be made within 45 days.

Complaints to the tourism administrative department must be made in writing or verbally. The complainant must be a tourist, overseas travel agent, domestic tourism operator and employee who has a direct interest in the case. There must be a clear respondent, specific complaint instructions and factual basis, and the content of the complaint must fall within the scope of complaints stipulated in the Complaint Regulations.

What are the things to note when making a complaint against a travel agency?

1. Pay attention to the scope of complaints

1. If a tourism operator violates the contract and causes losses to tourists, he or she can file a complaint .

2. If the services of tourism operators fail to meet national standards, industry standards or standards stipulated by this city, causing losses to tourists, they may lodge a complaint.

3. If tourists and operators have rights disputes regarding travel services, they can lodge a complaint.

4. If you think that tourism operators have irregular business practices, you can file a complaint.

2. Pay attention to the complaint time

1. Complaint time limit

The validity period of the complaint to the tourism complaint management agency to protect legitimate rights and interests is 60 days, and the complaint time limit starts from When the complainant knew or should have known that his rights had been infringed, the tourism complaint management agency may extend the validity period of the complaint if there are special circumstances.

2. Time limit for acceptance

After receiving a complaint or oral complaint, the complaint management agency shall make a decision within 7 days on whether to accept the complaint or not. If it does not accept the complaint, the reasons shall be stated. .

3. Time limit for responding to complaints

After the complaint management agency makes a decision to accept the complaint, it shall promptly notify the person complained against. The respondent shall make a written reply within 30 days from the date of receipt of the notice.

3. Keep the relevant agreements and agreements signed with the travel agency

Mainly include the contract between the tourist and the travel agency, the travel itinerary (plan) arranged and confirmed by the travel agency, and pay to the travel agency Proof of the fee (preferably an official money receipt with a seal), as well as various valid vouchers or materials signed with the travel agency.

4. Preserve factual evidence of infringement of rights and interests during travel

Mainly provide the most powerful evidence to prove that the services provided by the travel agency are incompatible with the original commitment or agreement, such as car and boat Bills, tickets, shopping invoices, and hotel certificates can also provide relevant physical evidence, audio and video materials, and other valid written materials.