The tour guide's self-identity is very simple.

Self-evaluation is an individual's self-summary of his study or work life for a period of time, which can help us find the rules in study and work. So, let's write a self-appraisal. How to write self-evaluation? The following is a simple model essay of tour guide's self-identity that I share with you, hoping to help you.

Simple model essay on guiding self-identity 1

1: be familiar with the route: you must be fully prepared before you travel, learn the route by heart, and ask more old tour guides, but you should not trust other people's suggestions. You must be sure and have a foundation to be foolproof.

2. Service work should be enthusiastic and meticulous. Especially in the peak season, visitors must be reminded of the precautions to prevent problems before they happen. Sometimes, a word can bring unexpected effects, such as travel safety, punctuality and so on. , mainly to prevent tourists from having emotional dissatisfaction when there are problems. It will be much better if the tour guide has a preparation in advance.

3. Pay attention to coordination, arrange tourists well, and deal with the relationship between guests, drivers, local travel agencies and scenic spots.

4. Tour guides should be changed frequently, and you can't be confused first if something goes wrong. Although the tour guide is not omnipotent, your title determines that you must keep calm in front of the guests, deal with problems promptly and decisively, and learn to improvise and handle accidents properly.

Books are rarely used, and tour guides must know a wide range of knowledge, so they should keep learning and recharge their batteries. Every time you bring a group back, you should sum up lessons and accumulate experience in time.

6. Maintain the reputation of travel agencies and protect the rights and interests of tourists. When you think about the interests of the guests, when the guests disagree or encounter unexpected problems, the guests will respect and understand your arrangements with the travel agency.

7. Finally, solve the problems left by the guests in time. The tour guide itself is a service industry, not only to meet the needs of the guests, but also different people have different psychology. Your decision may not be in line with the public, but it must be reasonable and the guests will naturally give you a satisfactory answer. So learn to solve different problems, and don't leave them to the end.

Time has passed, and my heart is still lingering. I am willing to treat every experience, big or small, as the first time! "There is still a long way to go in Xiu Yuan." Maybe we can look back at our left foot. Young I will keep telling myself that "the revolution has not been successful, and comrades still need to work hard"! Experienced difficulties, but the experience is still there. It is inevitable that you will encounter more than three groups (more people and more cars and more pressure). As a tour guide, you must be three-hearted (more careful, more careful and more sincere)

Be careful: tourist attractions have a mixed environment. As a tour guide, you should pay more attention to all directions, try to keep the guests within your own field of vision, and remind them to return to the team at any time.

Patience: before traveling, we must repeatedly emphasize the travel route and the time and place of team gathering to prevent guests from returning to the team quickly once they get lost. When you first arrive at a place, everyone will be full of freshness and will keep "walking alone". At this time, the tour guide should patiently and quickly persuade the guests to return to the team.

Sincerity: unexpected things will happen anytime and anywhere when traveling. Tour guides should solve them with 100% sincerity, and things will eventually be solved.

I pay, I work hard! Always believe that "no pains, no gains".

Simple model essay on tour guide's self-identity II

This year is a bumper year for me. In the past, I used to sit in the position of planning and manipulating the team, arranging guests to eat, live and buy entertainment. But this year I can rush to the front line of tourism work to introduce the mountains and rivers of our motherland and the city of Dalian. Introduce our sea, our square, our culture and every corner of Dalian. This is my first harvest this year-my national tour guide card. It is precisely because of this certificate that I proudly realized my life dream and completed my life mission.

As I entered the tourist season when I got my certificate, I worked as a part-time tour guide, busy walking around the offices and scenic spots of every travel agency, including China Travel Agency, Swiss Travel Agency, Baidu Travel Agency, China International Travel Agency and so on.

In a limited time, it is my aim to introduce, explain, serve and smile as much as possible. I believe that only sincere explanation, thoughtful service and smiling treatment will make tourists have a good time. As a tour guide in Dalian, I represent not only myself, not only my travel agency, but also our city. Dalian is a coastal city with countless miracles. Such a beautiful city should not make tourists disgusted because of poor tour guide service.

When I walk into a travel agency, I will write clearly every time I submit my resume. I am a tour guide, and I can only explain and serve, but I can't make money. Maybe a tour guide who can't make money in my industry is not a good tour guide, and a tour guide who can only make money but can't serve is not a good tour guide.

But even so, you will find a good travel agency, because smart bosses know that as long as the service keeps up, it depends on how you serve him. As a tour guide of a coastal city and our post-80 s tail, our service is not just as simple as explaining a few tour guide words! To learn to be meticulous, we must know what a tourist wants and needs with every move and every look of a tourist. This is a good guide who understands the psychology of tourists. This is a good guide.

Facing this year's second harvest, I was lucky enough to participate in the tour guide competition, and I felt the confrontation on the field, and also let me see the level of tour guides in other parts of our province. In a word, "there is someone behind", I admit that I didn't play well only because I didn't work hard enough. Although I read the questions in the middle of the night like a tour guide card, as long as I work hard, I may not miss two questions, perhaps the score of the whole audience. Teacher Guo once said something that impressed me deeply: "A martial art is destroyed by asking".

I am convinced, but I don't want to wait for the next duel, but I am satisfied that my fledgling child can participate in the competition. Being able to stand on the competition field in the province is also a kind of training. Gold always shines. I am waiting for that day. The third big gain this year is that I received one team after another, shared the joys and sorrows of tourists, solved their problems and left me unhappy. Bring happiness home, never miss the boat, never miss the plane, and achieve the goal of "happiness comes, satisfaction returns", because peace, happiness and happiness are more important than anything else!

Let everyone who travels to Dalian not only see, know and understand the beautiful scenery of this city, but also fall in love with this city because of our introduction. Let them always remember the blue sea and the bright smile of the tour guide. As an excellent tour guide, I would like to quote a sentence from teacher Zhao Benshan, "Happy, happy." Tourists come out to relax and seek happiness. What about us? It is a machine that makes happiness, where all unhappy factors are transformed into happiness, happiness and happiness. In the new year, I will continue to study tourism culture, and learn the culture of the motherland and rivers and mountains while working to make up for what I don't know. In order to better serve tourists, you and everyone will work as tour guides in the future.

Simple model essay on tour guide's self-identity 3

Only by looking back can we feel the passage of time; Only by looking back can we know the harvest of a year.

This is a special year. Since the release of "_ _", many people have been enveloped by the shock brought by this doomsday movie. Who can clearly know whether we can really spend this day safely __- 12-2 1? Fortunately, on the morning of the 22nd, the long-lost sun shone on the earth, and a new year cycle was reborn on this day, and the annual inspection of tour guides followed.

There are not many working days this year, but I have to say that there is a brand-new breakthrough: I finished my work independently for the first time; Deal with the romantic debts of the guests for the first time; Take a guest in a wheelchair for the first time; For the first time, I was trapped in Weizhou Island due to wind and waves; For the first time, I completed the works of Chongqing Wulong, accompanied by the whole process and grounded. Many people say that being a tour guide for three years is equivalent to walking for 30 years. Although the basic steps of each group are the same: receiving the plan, receiving the group, taking the trip, sending the group, and reporting the aftermath. Speaking of it, this process is very simple, but each group is different. Every group will experience something they have never experienced before, so as to further improve themselves and let them know what their shortcomings are and what energy they should supplement.

People have their own strengths and qualities. Facing different levels of guests, what should a real leader of a group do?

First: Listen carefully.

After receiving the plan, you are the executor of this plan, which means that you will always be the real leader of this team, regardless of the position of the guests. Leadership does not dominate the world. You can do whatever you want. Leaders need to listen, listen to the opinions and suggestions of the following employees, coordinate and negotiate with the leaders, drivers and full escorts (local escorts) of the guests, and * * * serve a collective well, so that this collective can give full play to its own light, have fun and buy happily!

Second: it's hard to be confused.

For those disobedient guests, always deliberately find fault, the best way is to be confused. In the process of carrying out the plan, it is inevitable that there will be places that are not well taken care of in one way or another, so there will be cases where guests from such places will play as tour guides. But I want to say that the conflict between guests and tour guides is by no means accidental. No one will suddenly get nervous and hit people for no reason. Every fruit has its reasons. When you feel that the guest is deliberately embarrassed, you should coax him with words first to prevent emotional intensification. If I can't be provoked, can't I hide? I completed my mission seriously, and then inquired about the specific situation of this guest from the leaders and other guests. When he finds fault again and again, please ask the leaders to come forward and solve this problem together! However, as a tour guide, don't be arrogant, and don't be arrogant. When a guest makes an unreasonable beating or swearing behavior, you should use legal means to protect yourself and safeguard your legitimate rights and interests and image for yourself and the tourism industry.

Third: meticulous service.

Many tour guides think that I am just a tour guide, only responsible for guiding and explaining, as long as I can complete the task and sign the opinion sheet. Now, if you sign an opinion form, more guests will return to their destinations in front of one set and bring another set. More often than not, the opinion form doesn't work. They simply refused to admit it, saying it was because of the good words of the tour guide, or because they were intimidated by the tour guide. There are many reasons. Then, as a tour guide, we should provide every guest with meticulous service. In a team, the team leader is the backbone. Naturally, it is necessary to coax more and discuss with the team leader in detail, so as to reveal the true face of a team leader in this group. For the guests who deliberately find fault, I still think it is better to give him a certain degree of praise in front of the whole group. Although there is some flattery, a guest who likes to find fault just wants to be taken seriously. Remember his name and shout it out from time to time, and this person will be very happy. For the elderly, the sick and the disabled, it is even more necessary to provide meticulous and thoughtful services, such as getting on and off the bus, going up and down the stairs, reminding you to take medicine or have an injection at any time, and so on. In short, no matter how small the tour guide work is, it is also a big deal. Do your best to do every link well and do the work better, so that the guests will see it in their eyes and keep it in their hearts, so that you can do it well enough to make the guests embarrassed!

Fourth: keep the evidence.

This is a key point. When you encounter a complaint, don't worry, find another tour guide and at least one guest at the scene, listen to the guest's complaint together, and record your on-site handling process in the form of recording; The same method is used for unreasonable and critical guests. Ask the guests if they are satisfied when sending the group, and record the guests' answers. Leave an opinion sheet for the guest who you think has opinions to fill in, and tell him clearly at the same time: your opinions will affect the recovery of the tour fee, which will be a very urging and reminding for our suggestions, and will also urge us to better improve the tour guide service, and at the same time clearly record the conversation between us and this guest. Evidence is a powerful and true proof to prevent guests from going back on their word, which is stronger than anyone's words and actions!

Fifth: the aftermath.

Many tour guides will say: send it away and touch it after the Year of the Monkey? Indeed, maybe we will never meet in this life, and more likely, even if we do, we will never know each other. Because we meet many people every day, it is impossible to remember all the guests. But after each tour, it is more appropriate to call the guests to say hello after completing their own summary work. On the one hand, we can listen to their suggestions again, on the other hand, we can leave a good impression on the travel agency and strive to win the next business for the travel agency.

Simple model essay on tour guide's self-identity 4

Leaders:

This is Gu Dele from the tour guide department. On July 8 this year, I walked out of the school gate of the brigade and became a social person, honorably becoming a member of the brigade. I am very happy, not only because of my yearning for the profession of tour guide, but also because I am proud that I can take root in Thailand and gain happiness. Counting more than five months since my work, every picture I have exchanged with leaders, colleagues and guests has made me deeply feel the warmth of the family of Tailv. In the process of continuous practice, my work and personal growth have made breakthroughs. These achievements can not be separated from the care of leaders and the help of colleagues. Details are collected in the report card. Allow me to introduce them one by one:

First, be good at adapting to the environment and be a qualified professional.

Looking back on 20 years, it is an extraordinary year, and it is also a year full of hopes and challenges. 65438+ This year10.6, Wuzhong Taihu Tourist Area was officially awarded the "National 5a Tourist Attraction", and on June 22, Suzhou Taihu Tourist Center was officially put into operation. As the first generation tour guide of Tailv, I have more responsibility and obligation to devote my youth to "entering the Taihu Lake era in an all-round way" and welcoming "a better future in Wuzhong".

Come to Tailv, come to the tour guide department. I will adhere to the principle of "love a job", strive to adapt to the new environment and new changes, resolutely obey the leadership arrangement, establish friendship with colleagues, learn the knowledge of scenic spots by stepping on the spot, and constantly explore how to improve the service level during the practice tour. Here, as a post-90s generation, I am welcoming guests from all directions and serving the local tourism industry with a brand-new look and humble attitude.

Second, dare to meet the challenge and strive to be a government tour guide.

Since I started work in July, I have taken 2 1 sub-tours (two full-time tour guides and 19 local tour guides).

24 working days. There are 3 government reception groups and 6 travel agency bosses stepping on the line. The warm introduction and thoughtful service left a deep impression on the tourists.

In terms of reception in the visitor center, among the 43 groups of guests, Yu Shuji, Jin District Chief and other governments received 14 people, and 9 visiting groups such as brother units and travel agency owners. I kept innovating, sorting out and perfecting the explanation of the visitor center, and taking "different people meet and say different things" as the standard, gradually the explanation was carefully guided and highly affirmed by the leaders.

Three, the courage to take responsibility, cooperate with the team leader.

In August, I participated in the competition organized by the scenic spot company. Although I lost the election as expected, the affirmation of the leaders made me more motivated and motivated. I cooperate with the department leaders and try my best to share the work of the department. Then, the service desk of the same city network was handed over to me. I took the initiative to contact and work actively, which was highly praised by the two leaders. June 5438+this year 10, Taihu Green V Station was officially put into operation in our visitor center. As a representative of the Youth League Committee of _ _ District, I have the honor to be a young volunteer here, responsible for up-and-down communication, internal and external communication and daily work. Charity sale,

Tourism consultation and scenic spot publicity have achieved certain results. June 5438+February this year, Taihu Green V Station was awarded the title of "Excellent Volunteer Organization" by the Communist Youth League Committee, and I was also awarded the title of "Star of Eco-environmental Volunteers in _ _ _ District", and was also recommended by the Communist Youth League Committee as the honorary candidate of "Excellent Young Volunteers in _ _ _ City".

Fourth, I am willing to participate in activities to improve my overall quality.

I am happy to take part in various activities and competitions. I think it can not only enrich my experience, but also improve my personal quality. Since my work, I have participated in volunteer training in the district, diy lecturer training in the group and diligent and honest painting and calligraphy exhibition in the group, which has broadened my horizons and cultivated my sentiment. At the same time, he actively participated in all kinds of competitions organized by the company, such as the tour guide contest of the scenic spot company and the host contest of the scenic spot company, and all won the "first place" good results. I won the "Gold Award" in the just-concluded _ _ District Interpretation Competition, which won honor for the company.

Five, diligent study and thinking, and constantly lay a solid foundation.

I am curious, because this is not only a personal need, but also a business need. A free tour guide is by no means a good tour guide, and a tour guide who doesn't like learning can't be better. Therefore, I use my spare time to read books to solve puzzles, study flexibly, make field trips, learn modestly, improve my literacy and knowledge reserve, provide cultural explanations for tourists, and cook cultural dinners.

Of course, learning is endless, and so is service. A few days ago, I officially signed a contract with my company. I am very happy and moved. But at the same time of calm, there are also various reflections. Reflecting on whether your explanation is adapted to local conditions varies from person to person. What is the gap with excellent tour guides? Reflect on what needs to be improved in your service? Can we please all the guests next year? Indeed, individuals need to improve too much, whether it is knowledge reserve, personal accomplishment or service skills. I am willing to work hard, not slack off, not wavering, and develop together with Thai Travel * * * to create new achievements!

Simple model essay on tour guide's self-identity 5

From ignorance to cognition, I worked as a part-time tour guide for several years, during which there were sour and sweet. I have tried to give up, but there are thousands of reasons to choose to continue. The word "tour guide" once made me have many exciting associations: traveling around China with friends from all corners of the country! The ancient imperial city; Beautiful Xishuangbanna; Mysterious virgin forest ... singing with guests in those desirable places! Taste carefully, daydream and feel these moments that may be unforgettable for life!

Although these are not all realized! Although there are many difficulties in work! But it doesn't affect my enthusiasm for tour guide work at all!

I joined a Qingdao tour group in May, 2000. Because of inadequate preparation and some objective reasons, I am really full of twists and turns about this tour group. However, I also learned how to deal with problems and keep calm in the face of problems. The following is a summary of my tour group:

1, be familiar with the route: you must be fully prepared before you travel, learn the route by heart, consult more old tour guides, but don't trust other people's suggestions. You must be sure, well-founded and foolproof.

2. The service should be warm and earnest: especially in the peak season, visitors must be reminded of the precautions in order to plan ahead. Sometimes, one sentence can bring unexpected effects, such as travel safety and punctuality. Mainly to prevent tourists from being dissatisfied when problems arise. It would be much better if the tour guide had a foreshadowing in advance.

3. Pay attention to harmonious work. While arranging tourists, we should also properly handle the relationship between guests, drivers, local travel agencies and scenic spots.

4. Tour guides should change frequently, and you should not confuse yourself by asking questions. Although the tour guide is not omnipotent, your title must ensure that you must remain calm in front of the guests and deal with problems promptly and decisively. If something unexpected happens, you should also learn to seize the opportunity to handle it properly.

5. You won't be so annoying after using the book. The knowledge that the tour guide knows must be universal, so you should study from time to time and recharge yourself. Every time you bring a group back, you should sum up experience and accumulate experience in time.

6. Maintain the reputation of travel agencies and the rights and interests of tourists. When you think about the interests of the guests, when the guests disagree or encounter unexpected problems, the guests will respect and understand your arrangements with the travel agency.

7. Finally, we should deal with the problems left by the guests in time. Tour guide itself is a service industry, not only to meet the needs of guests, but also different people have different psychology. Your decision may not be in line with the public, but it must be reasonable and the guests will naturally give you a satisfactory answer. So learn to deal with different problems, and don't leave them to the last.

Time has passed, and my heart is still lingering. I am willing to treat every experience, big or small, as the first time! "The road is still long, but this is Xiu Yuan." Maybe we can look back at our left foot. Young I should inform myself from time to time that "the response has not been successful, comrades still need to work hard"! I had a difficult experience, but my experience stayed. It is inevitable that there will be more than three people (many people, many cars and great pressure) when you join a tour group. As a tour guide, you must have three hearts (more serious, more careful and more sincere)

Responsibility: the environment of tourist attractions is mixed. As a tour guide, you should pay more attention to all directions, try to keep the guests within your own vision, and remind them to leave the team at any time.

Patience: Before traveling, we must repeatedly emphasize the team's travel route and the time and place of assembly, so as to avoid the guests leaving the team quickly once they get lost. When you first arrive at a place, everyone will be full of freshness and will keep "walking alone". At this time, the tour guide should patiently and quickly persuade the guests to leave the team.

Sincerity: No matter when and where you travel, unexpected things will happen. The tour guide should handle it with 100% sincerity, and things will eventually be solved.

I pay, I work hard! Always believe that "no pains, no gains"!

There is a significant difference between the tour guide profession and other professions, that is, you must get along with the guests day and night! This naturally makes us feel more about this service than the average person! In the sense of wood species: the tour guide profession is the ultimate in the service industry! Japanese tour guides are called "anonymous ambassadors", Singaporean tour guides are called "unofficial ambassadors", American tour guides are called "mirrors of the motherland" and China tour guides are called "folk ambassadors". It is precisely because the tour guide's evaluation is so high and its position is so important that it is more likely to make mistakes in the tour guide work! So we must be strict with ourselves and have a normal heart, so that we can have a clear conscience in this job!

Looking forward to the new year, I will use more enthusiasm and efforts to overcome my own shortcomings, sum up my work experience, learn and progress, and strive to do better.

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