Star hotel rating standards details

Legal analysis: Use the number and color of stars to indicate the level of a tourist hotel. The star rating is divided into five levels, namely one-star, two-star, three-star, four-star and five-star. The higher the star rating, the higher the grade of the tourist hotel.

A one-star hotel must have heating and cooling equipment adapted to the local climate; 16-hour hot water supply; at least 15 (sets) of guest rooms available for rent; guest rooms and bathrooms must be fully tidied up once a day. Change bed sheets, quilts and pillowcases every other day or at the guest's request, and change them for every guest; be able to provide services in English.

In addition to the above (the same below), a two-star hotel also needs to have a wake-up service; 18-hour hot water supply; at least 20 (sets) of rooms available for rent; Use prepaid telecommunications cards to make international and domestic long-distance calls; have color TVs; change bed sheets, quilts and pillowcases daily or upon guest's request; provide laundry service; provide room service upon guest's request; 4 floors (including 4 floors) The above buildings have guest elevators.

Three-star or above hotels must have full-time bellmen, dedicated luggage carts, and 18-hour luggage service; small luggage storage; credit card settlement services; at least 30 rooms (suites) Rooms available for rent; no less than 16 TV channels; 24-hour hot water, drinking water, free tea or coffee, 70% of rooms have small refrigerators; message and wake-up services are provided; clothes wet cleaning, dry cleaning and Ironing service; shoe shine service provided; service staff have special locker rooms, public toilets, bathrooms, restaurants, dormitories and other facilities.

Four-star hotels need to have central air conditioning (except for villa-style resort hotels); have a background music system; provide foreign currency exchange services 18 hours a day; have at least 40 (sets of rooms available for rent; 70% of the rooms The area (excluding the bathroom) is not less than 20 square meters; international Internet access services are provided; the bathroom has a telephone auxiliary machine and a hair dryer; there is a mini bar in the guest room; the restaurant tableware is equipped in complete sets according to Chinese and Western food habits and is not damaged; buildings with more than 3 floors We have a sufficient number of high-quality passenger elevators with elegant car decorations; we purchase tickets for transportation, movies, dramas, tours, etc.; we provide city sightseeing services; we can provide services in Mandarin and English, and if necessary, we can provide services in a second foreign language. .

In addition to luxurious interior decoration, five-star hotels require that 70% of the guest room area (excluding bathrooms and corridors) is not less than 20 square meters; there are at least 40 rooms (sets) available for rent; indoor Fully covered with high-end carpets, or decorated with high-quality wooden floors or other high-end materials; each guest room is equipped with a mini safe; there is an emergency room

Legal basis: "Classification and Rating of Tourist Hotel Stars" No. The twelve hotel star ratings are based on the "Classification and Rating of Star Ratings of Tourist Hotels" (GB/T14308-2010). The specific requirements are as follows:

(1) "Classification and Rating of Star Ratings of Tourist Hotels" 》Appendix A "Required Item Checklist". This list stipulates the hardware facilities and service items that must be provided for each star rating. Each item of the corresponding star rating must meet the standards.

(2) Appendix B "Facilities and Equipment Rating Table" of "Tourist Hotel Star Classification" (Hardware Table, ***600 points). This table mainly evaluates and scores the grade of hotel hardware facilities. The minimum score lines for five-star hotels are: 220 points for three-star hotels, 320 points for four-star hotels, and 420 points for five-star hotels. There are no requirements for one- and two-star hotels.

(3) Appendix of "Classification and Rating of Tourist Hotel Stars". C "Hotel Operation Quality Evaluation Form" (software form, ***600 points). This form mainly evaluates the "software" of the hotel, including the evaluation of the basic processes of the hotel's services, facility maintenance and cleanliness. The minimum score rates for three, four and five stars are: 70% for three stars, 80% for four stars and 85% for five stars. There are no requirements for one or two stars.