The National Tourism Administration has a 24-hour complaint telephone number.

The 24-hour telephone number of the National Tourism Administration is 1230 1. In order to uniformly accept tourism complaints nationwide, 1230 1 is a special number approved by the Ministry of Industry and Information Technology and assigned to the National Tourism Administration as a unified public service of national tourism information, and the number is used nationwide. Intensify publicity and give full play to the role of public supervision. With the arrival of mass tourism era, tourism is moving from scenic spot tourism mode to global tourism mode. In order to give full play to the role of 1230 1 in the comprehensive supervision of the tourism market, safeguarding the legitimate rights and interests of tourists and social public supervision, all localities should increase publicity. All tourism commissions and bureaus should widely publicize the function and usage of 1230 1 in scenic spots, travel agency service outlets, hotels, tourist distribution centers, airport stations, docks and other tourist gathering areas; All communication administrations should coordinate to incorporate 1230 1 into the local directory assistance desk 1 14, and publicize it as a special number for tourists' consultation and complaints. All basic telecom operators should, according to the requirements of the National Tourism Administration, do a good job for tourists to dial 1230 1 access Changzhou 1230 1 national smart tourism service platform, cooperate with the tourism department to do a good job in publicity, and improve tourists' awareness of 1230 1.

legal ground

Notice of the General Office of the State Council on Strengthening the Comprehensive Supervision of the Tourism Market (Guo Ban Fa [2016] No.5)

In order to give full play to the role of "1230 1" and other tourist service hotlines and online platforms for reporting tourist complaints, the National Tourism Administration is responsible for appointing institutions to accept national tourist complaints in a unified way, making complaints telephone numbers public to the public, and undertaking the responsibility of transferring, tracking, coordinating and supervising tourist complaints to relevant departments or local governments. The National Tourism Administration has designated 1230 1 as the national unified tourist complaint acceptance number, and 1230 1 "All-Media Call Center of the National Smart Tourism Public * * * Service Platform" is located in Changzhou, Jiangsu Province, and all localities are not allowed to integrate this number into other platforms.