Tourists are uncivilized, what responsibility should tour guides bear?

The uncivilized phenomenon of tourists traveling abroad has certain influence on the national image. Uncivilized behaviors that touch people's quality have occurred from time to time, and tourism management departments have also dealt with them, but the handling has caused more controversy. People have shifted from arguing about uncivilized behavior itself to arguing about whether tourists are uncivilized and whether to punish tour guides.

The stewardess leader who splashed her face was punished.

Recently, the incident of "tourists insulting Thai flight attendants and the plane being forced to return halfway" has aroused great concern in society. After boarding the plane, the tourists asked the stewardess to adjust her seat. During the take-off phase, tourists asked the stewardess to provide hot water and accused the stewardess of slow service. The female tourists who were in shock spilled "instant noodles on the stewardess", which led to the escalation of the conflict. Thai AirAsia flight FD9 10 1 was forced to return on the way to Nanjing. After getting off the plane, several tourists were taken away from the airport by Thai police. Tourists can return to China by paying 50,000 baht (about 9434 yuan).

Nanjing Tourism Commission decided to put forward three suggestions on this incident: (1) Inform the whole industry about the conflict between individual tourists of Nanjing Kang Hui International Travel Team and flight attendants during the flight; (2) According to the Measures for the Administration of Outbound Tour Guides (OrderNo. 18, 2002 of the National Tourism Administration) and the provisions of paragraphs 2 and 4 of Article 13, Xiong, the leader of the tour group, was given a penalty of temporarily suspending the tour guide card for one year; (3) In this incident, Nanjing Kang Hui International Travel Service exposed some problems, such as inadequate civilized tourism management education, ineffective handling of major emergencies, and untimely reporting, etc., and gave informed criticism to the whole industry and ordered it to make rectification.

The incident itself caused a heated discussion and spread rapidly through the media and mobile phone media. The three handling opinions made by Nanjing Tourism Commission once again caused controversy: Why are tour guides punished for being uncivilized? It is uncivilized for tourists to travel abroad, but travel agencies will suffer instead?

Professor Peking University called the punishment "without legal basis".

Professor Peking University, doctoral supervisor and director of the Peking University Tourism Research and Planning Center, Wu Bihu, stood up and said that there was no basis in the law for "the tour leader involved stopped the tour 1 year" because of the tourists' disturbance on the Bangkok-Nanjing flight. Article 13 of the Tourism Law states that tourists should abide by social public order and social morality in their tourism activities. Abide by the code of conduct for tourism civilization. " Fourteenth "tourists in tourism activities shall not harm the legitimate rights and interests of tourism operators and tourism professionals". Travel agencies and airlines are "tour operators", and their legitimate rights and interests are protected by law. The punishment for this incident is based on the provisions of the second and fourth paragraphs of Article 13 of the Measures for the Administration of Outbound Tour Leaders (OrderNo. 18 of the National Tourism Administration in 2002). Compared with Articles 13 and 14 of the Tourism Law, the Measures for the Administration of Outbound Tour Guides (No.18) issued by the National Tourism Administration in 2002 is a low-level regulation and shall not conflict with the national high-level regulations.

Huang Jianhua, a scholar, said that quality education cannot be achieved overnight. It is not enough and realistic to change the quality of 654.38 billion outbound tourists only by tourism agencies and tour leaders. Travel agencies, as the main operators of tourism industry and commercial companies, can guide customers, but the quality of tourists cannot be considered in actual operation. It is even worse to rely on the team leader who has only been together for a few days to improve the quality of tourists. It needs the promotion of domestic mainstream media and the establishment of blacklist system in the industry as soon as possible.

Another scholar bluntly said that "the government punished rashly" and suggested that a thorough investigation should be conducted before making a decision. The government stood up and made a gesture of issuing a ticket, which was completely forced by the pressure of public opinion in the media and overreacted. Such an incident should not end with "the tourists are at fault and the tour leader pays the bill".

Make fun of the punished team leader.

After the punishment decision was made, the travel agencies and tour leaders involved did not express any opinions, but many people, especially tourism professionals, expressed dissatisfaction with the punishment and pleaded for the punished tour leader. Most people think that from the incident itself, leaders should not be punished. While shouting grievances, there are also various taunts about the punishment itself on the Internet.

Can we control tourists? Can we change their moral character by taking a group? After countless years of education, can we guide their parents and teachers? Do we encourage them to do such shameful things? Why punish the team leader? -netizens express anger.

I seldom express my opinions, but after seeing tourists abusing flight attendants, I am happy to punish tour leaders and travel agencies. It turns out that poor quality is not the responsibility of parents and schools, but the problem of poor education of travel agencies and tour leaders, and I feel that our profession is sacred in an instant. -User Happy Dog

Tourists abused the stewardess, and the travel agency and tour leader were fined for it. Tour guides and travel agencies are service providers, not regulators. This kind of thing only puts such people on the list of bad credit records? Can I look around without a good guide? Civilized travel respects local customs. Which team leader won't say? Can words change others? This treatment is so unfair! ! ! —— Netizen Gengche Healing Department

Leaders, in the future, when tourists pour boiling water on the stewardess on the plane, the standard operation method of travel agency leaders: do not hesitate to jingle like lightning in front of the stewardess, let the guests splash instant noodles on their faces ... and then smile and say to the stewardess ... Sorry, I forgot to tell the guests that noodles are not allowed to be eaten at the Water-splashing Festival in Thailand! —— Netizen Kunming Trail Yuanquan A

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What stewardesses can't do for passengers.

On the plane, although the stewardess can help you wear headphones and present you delicious snacks and drinks, you should not be too willful and expect them to meet all your needs or some nonsense ideas. So don't be angry when they refuse your request.

Luggage storage service is not provided.

Don't take it for granted that the stewardess should help you with your luggage. In fact, they are not allowed to do so. Because it will cause a lot of trouble, such as accidentally injuring other passengers or yourself. If the luggage can't be put up, consignment is the best choice.

There is no help to change seats.

Don't think that you can just sit on the plane because there are seats available. Traveling with friends, everyone wants to sit together and chat. But the seats are arranged in advance, and the stewardess can do nothing to coordinate the passengers to change seats with you. However, you can discuss with other passengers. If you see an empty seat in first class, the stewardess won't let you sit. If you want to be more comfortable, you must pay first.

There is no service during the take-off phase.

During the take-off phase of the plane, the stewardess can't provide services for safety reasons. Because at this time, they have to sit down and fasten their seat belts according to the regulations. It was not until the plane flew to the normal height and operated smoothly that the stewardess began to provide services for passengers. Pay attention to these behaviors when traveling abroad and you will be punished.

Don't smoke casually

In European countries, smoking is prohibited in all rooms except those marked smoking room or smoking room. In Italy or German-speaking countries, it will be clearly announced that once smoking occurs, it will be fined. Smoking in public places in Europe may be fined 375 euros. If you smoke in a Greek car, you will be fined 1500-3000 euros.

Don't go shirtless.

It's common for "Papa Cuckoo" to haunt in China on summer nights, but these are not allowed abroad. In Paris, not everyone who shows off their breasts is recognized, especially on the banks of the Seine. If they wear too much, they will be fined 300-500 euros. In Thailand, if you drive a motorcycle or car without a shirt, you will be fined 10. There are also some places where there is no dress code, but like Maldives and Sri Lanka, you can get sunburned with bare arms. In the town of Lelic in Liguria, Italy, women are forbidden to walk in bikinis.

Don't feed pigeons

In Venice, the local government forbids tourists to feed pigeons. This is done to ensure that the external wall of the building is not polluted by pigeon droppings. Accidentally feeding pigeons in Venice's St. Kyle Square will be fined 600 euros. There are also such bans in Singapore and Suffolk, England, especially in Britain. If you want to catch seagulls and feed them, you will be fined 3,000 euros.

Don't litter.

In Sweden, local garbage needs to be sorted, and if it is misplaced, it will be fined 90 euros. In Singapore, if you carelessly throw rubbish on the street, you will be fined 300 to 1000 dollars. In Mallorca, littering will face a fine of 300 euros. In Spain, throwing garbage from the window is fined 200 euros.

Don't eat or drink casually.

When visiting Rome, Venice, Florence, Bologna and other historic cities, eating or drinking on the roadside will be fined 25-500 euros, and picnicking on the roadside in the United Arab Emirates will be fined 27 dollars. In some cities, eating is forbidden in the subway, such as Hong Kong. Eating and drinking in the Singapore subway was fined up to S $500 (about RMB2,500).

Don't run the red light.

In Spain, if you ignore traffic lights or zebra crossings, you will be fined 80 euros, even if you cross the zebra crossing too slowly. Running a red light is the most serious, with a fine of 200 euros. In Singapore, if you ignore the red light and cross the road, you may be fined $500.