Travel refund caused by epidemic situation

Online orders must first look at the refund policies of online travel companies: after the outbreak of the epidemic, major online travel companies have introduced refund policies, and tourists can pay attention to them at the first time. If they meet the refund policy, they can apply for a refund according to the platform guidelines.

When ordering offline, look at the contract signed with the travel agency. Visitors can look at the contract signed with the travel agency to see if there is an agreement on force majeure refund. If there is a clear agreement in the contract, the contract shall prevail.

Legal rules for canceling the refund of travel contracts due to force majeure

Legal basis:

Article 67 of the Tourism Law of the People's Republic of China * * * If the travel itinerary is affected by force majeure or events that cannot be avoided after the travel agency or tour guide has fulfilled the duty of reasonable care, it shall be handled according to the following circumstances: (1) If the contract cannot be continued, both the travel agency and the tourist may terminate the contract. If the contract cannot be fully performed, the travel agency can change the contract within a reasonable range after explaining it to the tourists; If the tourists do not agree to the change, they may terminate the contract. (2) If the contract is terminated, the package tour agency shall return the balance after deducting the non-refundable fees paid to the land agency or the performance assistance personnel to the tourists; If the contract is changed, the increased expenses shall be borne by the tourists, and the reduced expenses shall be returned to the tourists. (3) Where the personal and property safety of tourists is endangered, the travel agency shall take corresponding safety measures, and the expenses thus incurred shall be borne jointly by the travel agency and tourists. (4) If the tourists stay, the travel agency shall take corresponding resettlement measures. Therefore, the increased accommodation costs are borne by tourists; The increased return expenses are shared by travel agencies and tourists.