How to improve the service quality of tourist attractions

1, establish a tourism service quality supervision system. Give full play to the supervisory role of social forces and news media, regularly track and supervise the service quality of hotels, hotels, travel agencies and tourism service personnel, and take their evaluation as an important basis for the evaluation of hotels, hotels, travel agencies and tourism service personnel; Combine news media exposure with strengthening the industry management of tourism authorities, and solve problems in time when they are found.

2. Establish the concept of humanized service. The civilization degree of scenic spots represents the civilization degree of a place in a certain sense. Building a civilized and humanized scenic spot is the goal pursued by every scenic spot. Take "tourist satisfaction" as the soul of the development of scenic spots, and create a place with beautiful environment, good ecology, civilization and harmony for tourists. For special groups such as the elderly, pregnant women, children and the disabled, we can consider setting up special service groups, actively attract young volunteers to participate, and carry out targeted one-on-one and personalized services to meet the needs of tourists.

3. Strengthen tourism safety. Improve the safety organization and clarify the division of responsibilities. Formulate an emergency plan, establish an emergency rescue mechanism, set up an infirmary, and equip full-time medical staff. Conduct safety inspection on transportation, electromechanical, sightseeing, entertainment, fire fighting, anti-theft, ambulance and other facilities and key parts, find hidden dangers and eliminate them in time.

4. Pay attention to the handling of tourists' complaints and establish an information feedback system. As a scenic spot manager, we should not only pay attention to the integrity of hardware facilities, beautification of the environment, service attitude and other important factors, but also pay attention to customers' dissatisfaction, complaints and complaints about service quality during and after service provision, and give timely, safe and reasonable treatment to problems and mistakes in service; Establish an information feedback system to avoid similar mistakes in the subsequent sales process.

5, strengthen the training of tour guides, improve the service level and service awareness of tour guides. Tour guide training courses are held regularly, and experts from all sides are hired to teach world politics, economy, history, geography, language, literature and art, rescue and other knowledge. Only by passing the exam can you continue to work; Formulate strict training rules and programs to train international-level tour guides. Improve the service awareness of tour guides, and only with good service awareness can you have a good service attitude. Only under the control of good service consciousness can the skilled service skills of tour guides be meaningful and give full play to their functions.