Interview skills of civil servants

1. Why do you want to apply for civil servants?

Analysis: For the reasons for applying for civil servants, candidates can answer from three aspects:

(1) Understanding of civil servants. Civil servants are personnel who perform state official duties and manage social public affairs on behalf of the state. The role and importance of civil servants in the operation of state government agencies, Dr. Yang made an image metaphor: ordinary people are like people in cars, and civil servants are like drivers. They should not only know the technology, but also know the way and judge the direction, so as to take good care of the people in a car and not fall into the ditch. ：

(2) The purpose of the civil service examination. I mainly want to give full play to my strengths, better serve the country and people, and realize my own value. At the same time, the stable income and certain social status of civil servants are also one of the reasons that attract candidates to apply for civil servants;

(3) Conditions for applying for civil servants. (Example: I graduated with a major in Chinese language and literature, and have certain word processing ability; 7 years of grass-roots management work, so that I have strong coordination and organizational skills; Eight years' experience in studying computers has enabled me to skillfully use computers for various operations (such as word processing, report preparation, daily maintenance, common troubleshooting, sending and receiving emails online, searching for information, designing simple software, making general-purpose web pages and so on). ), can fully meet the needs of modern secretarial work; At the same time, my interest in Chinese makes me enthusiastic about the position I am applying for; Although I am a little older than other candidates, I am healthy, energetic and full of vitality, and my accumulated work experience for more than ten years is unmatched by ordinary young people. I remember someone said that if you can combine your hobbies with your career well, you can do your best. I think I can. )

2. What should I do if I am not accepted this time?

Analysis: Today's society is a competitive society, which can also be seen from the interview. Competition must have advantages and disadvantages, and success must have failures. There are often many difficulties and setbacks behind success. If this failure is only one time, only through the accumulation of experience can a complete winner be created. This question can be answered from the following aspects:

First, we should dare to face this failure, don't be discouraged, accept the fact that we have lost this opportunity and will not look back, and show psychological and spiritual resistance to this failure. Be confident. I believe that after this experience, you will be able to surpass yourself through hard work.

Second, be good at reflection, conscientiously sum up the interview experience, think and analyze, and find the gap from your own perspective. Treat yourself correctly, evaluate yourself realistically, treat yourself dialectically and be a wise person.

Third, to get out of the shadows, we should overcome the psychological pressure caused by this failure, always keep in mind our weaknesses, nip in the bud, strengthen our study and improve our quality.

Fourth, work hard, and after returning to the post of the original unit, we should work in a down-to-earth manner and try our best to make some achievements in this post.

Fifth, make persistent efforts to realize the dream of becoming a national civil servant, and will compete again in the future if there is an opportunity.

Can you talk about your strengths and weaknesses?

Analysis: This question mainly examines candidates' correct understanding of the basic quality of talents and whether they can evaluate themselves comprehensively and objectively. From the examinee's answer to this question, the examiner can also see whether the examinee is confident (or arrogant and inferior). Candidates should pay attention to the following points in addition to the above three points when answering:

(1) Although this is your subjective evaluation, it is greatly influenced by personal self-confidence and value orientation, that is to say, the advantages and disadvantages you described may be inconsistent with the actual situation, but your statement will affect the examiner's judgment of your ability to some extent. For example, candidates modestly say that their language expression ability needs to be improved, so although you are actually fluent in language, clear in structure and well-organized, and can make full use of nonverbal symbols in the interview, the examiner will still be more or less influenced by the negative conclusions of the candidates themselves when drawing conclusions.

(2) As "social people", candidates actually have many advantages, such as diligent study, strong collective consciousness and good at analyzing problems. Interpersonal skills, even listening to your mother's words, and loyalty to love are also advantages, but candidates must highlight the key points: excellent characteristics and advantages related to the position they are applying for. If the advantages repeatedly emphasized by candidates are actually very general, it will be counterproductive. We should also start with these two points when talking about shortcomings, but the specific treatment is just the opposite; One is to "avoid reality and be empty" and talk about some trivial shortcomings, instead of exposing the major defects in your ability structure too frankly. The other is to talk about some shortcomings that have nothing to do with the job application. For example, candidates can frankly tell themselves that their ability to organize large-scale social activities is poor when applying for the file manager of a bureau's reference room. In addition, there is another way of "speculation", that is, one's own "security shortcomings", that is, those shortcomings that are shortcomings in some occasions, but may be advantages in other occasions. For example, it is difficult for you to get along with people who are irresponsible for their work, and work is often delayed because of perfection. But this "security loophole" can easily make experienced examiners think that you are "glib", so use it with caution!

(3) Pay attention to expression, manner and intonation when talking about advantages. Please keep a low profile. Sometimes you can express your hope and efforts to "go up a storey still higher"; When talking about your own shortcomings, don't stop at the shortcomings themselves, but focus on your determination and actions to overcome them.

4. The answer to the question of "career goals"

Soldiers who don't want to be marshals are not good soldiers. Everyone should have their own career design. In the description of such questions, we should answer them according to the characteristics of the work. Some positions require job seekers to surpass themselves. For example, a groundbreaking position requires ambitious candidates. On the contrary, some positions require candidates to be loyal to their duties and be able to withstand loneliness. For example, some positions with strong professional skills.

5. Answer the idea of "job-hopping".

The topic of "bad dancing" is also a thorny issue. There are many reasons for leaving and resigning. When answering such questions, candidates should be calm and objective. If you have the experience of transferring units many times, you should prepare your response ideas in advance.

If the candidate belongs to occupational ADHD, there may be two situations: one is that the ability level is relatively high and there is a kind of motivation to try, so he always challenges his career and himself; There is also a situation where the relative ability is relatively poor and there are fewer opportunities for self-selection. The turnover factor mainly lies in the unit. Therefore, when describing resumes, applicants must take into account that many employers don't like to recruit employees and unstable employees while emphasizing their rich experience.

6. Thinking about "How to treat others"

How to treat others and yourself is an important manifestation of whether a person has team consciousness, public relations consciousness and learning consciousness. If a person can't look at himself and others correctly, he can't look at his work correctly. In the civil service examination, candidates should have more advantages than disadvantages when talking about colleagues around them, just like evaluating themselves. On the premise of affirming the advantages, look at the shortcomings of colleagues. If it is a group of questions about yourself and others during the interview, it is best to talk more about yourself and less about colleagues, grasp the discretion and make a moderate statement.

7. Answers to the question "Career and interest choice"

In the interview process, candidates often encounter "dilemma" problems, such as "personal interests and career choices", and a simplified answer is not a very satisfactory answer. We should regard "interest choice" as a choice of value, a choice of fairness principle and a choice of challenging ourselves. Of course, the major premise is the choice of career. In the interview, you must stick to this principle, otherwise, it means you have to give up this opportunity.

8. Answers to the question "Family background"

Social background and family background are very important to a person. Examiners usually ask candidates about their family, such as family population and their work, family income sources, income and so on. When answering this question, candidates should contact the purpose of the exam. For example, the help of family environment to quality training, especially the help of family environment to future work, is what examiners are interested in. In other words, good family conditions will play a positive role in the formation of a person's character. On the other hand, if the family conditions are not good, it may also promote a person to form excellent qualities, just as we usually say, "the children of poor families are early masters" and "the family has no seeds, and the White House is a public official."

9. Thinking about the answer to the question of "special expression"

When describing their own specialties, candidates must pay attention to being few and precise, and don't list some specialties that don't belong to them in general. During the interview, candidates sometimes have questions when answering their own specialties and hobbies. For example, if the candidates mention their hobbies and specialties, the examiner will either be interested or disagree, and then let you describe them. If the answer is not appropriate or perfect, it will not only make the examiner have opinions on your self-evaluation, but also affect your exam results.

Candidates should be clear. Why do most units value candidates' specialties and hobbies? Mainly because specialties and hobbies help to improve people's two abilities: first, actively express their desires and positive and optimistic attitude towards life; Second, people who are good at performance are first of all open and willing to accept. An open and receptive attitude is a necessary condition for a person's development.

10. The answer to the "difficult" question

There may be two kinds of questions with different purposes in the interview process, one is the normal quality and ability test, and the other is the extraordinary quality and ability test. Sometimes, the examiner will improvise challenging questions based on pre-designed questions; This kind of question is regarded as a "difficult problem" in the interview, and candidates must not take it lightly. Perhaps it is the answers to these questions that determine the success or failure of the interview. For example, in view of the problems that tax officials may face, enforce the law impartially, bending the law. For example, "If you are a tax administrator, what will you do if your relatives evade taxes in your jurisdiction?" Faced with similar questions, candidates can't simply answer them, because in real life, such questions themselves are not simple questions. Faced with the problem of tax evasion by relatives in your jurisdiction, tax officials can choose to enforce the law impartially, deal with the matter as it is, or discuss it in combination with the social environment. In short, answering such questions should not violate the policy principles, but also be reasonable, true and credible.

1 1, the idea of answering adaptive questions

During the interview, the examiner often throws unexpected questions to examine the candidates' resilience, mainly under pressure to examine the candidates' response to unexpected events and thorny issues. Examining the ability of candidates to change angles quickly and deftly, improvise and bypass analogy, candidates must make correct judgments and treatments quickly. You should be quick-thinking, emotionally stable and considerate. Candidates should follow the principle of "calm down first, remedy quickly, and then investigate the responsibility", remain calm, calm down first, and then remedy in time, put forward solutions to problems, or record and report problems, or coordinate and urge them, and then report to superiors and investigate the responsibility. For example, the examiner asked, what should the tour guide do if he finds that the tourists have food poisoning? First of all, we should avoid the panic of other passengers and control our emotions; Call the emergency number immediately, try to make the poisoned person vomit while waiting, let the poisoned person drink more water to speed up excretion and alleviate toxicity, and ask the hospital to issue a diagnosis certificate; Quickly report to the travel agency and investigate the responsibility of the catering unit.

There is also an adaptive question, which is often aimed at the candidates' answers to the questions themselves, and the questions are more acute. At this time, candidates should control their emotions and tell themselves that the examiner is not malicious, just checking their emotional stability, self-control, reaction ability, adaptability and self-cognition ability. For example, the examiner asked, from a psychological point of view, in order to leave a good impression on the examiner, candidates always try their best to show their advantages and cover up their shortcomings during the interview. Is that your attitude now? Faced with this kind of stressful question, the examiner is more concerned with what the candidates answered, rather than how to answer it. Candidates should pay attention to: First, don't be nervous. Don't think that the interview performance of yourself or others is not ideal, so the examiner deliberately makes things difficult for himself, and can't think that "a catastrophe is imminent." Second, the answer attitude should be sincere. Seek truth from facts and admit that no one is perfect, everyone has shortcomings and deficiencies, and everyone wants to be praised. Therefore, it is understandable for candidates to foster strengths and avoid weaknesses during the interview, and even vote for the examiner's favorite votes. Thirdly, it is best to reflect wit and humor in the answer, so that the examiner will think that the candidates are not only calm, but also have the ability to resolve stress and tension.

12, planning, organization and coordination.

This kind of question has a fixed answer mode, and the answer is generally divided into three stages: planning, implementation and summary. According to the characteristics of the activity, determine the theme and content, formulate the budget according to the theme and content, and implement it after reporting. The implementation stage is divided into five parts. First, it is necessary to unify thoughts through meetings, divide work and cooperation, refine plans, and implement responsibilities to all personnel positions. Second, we should prepare sufficient materials, including people, money, materials, time and land. Third, notify the relevant participating departments. Fourth, the arrangement and requirements of special activities, such as coordinating participating units, leading guests' support, media public relations, etc. Timely handle and report the dynamic and special situations in the process of activities. Fifth, after the event, we should carry out the aftermath, such as material replacement, file filing, forum and other reports. Summary includes timely reporting, putting forward opinions through the forum, finding out the gaps, modifying the plan, and writing a summary and submitting it to the leaders.

13, thinking about dealing with people's problems

When answering the examiner's questions about dealing with people, you should get along with different people in different ways. Respect principles for superiors, obey the arrangement of superiors, know how to keep secrets, and don't talk about superiors. Obey the superior collective, ask for instructions in one direction, be neither humble nor supercilious, maintain a neutral attitude, and do not talk indiscriminately; Get along with colleagues, be reasonable and disciplined, and maintain a sincere and modest attitude. When encountering contradictions, we must first find our own shortcomings and deficiencies, communicate with the third person, resolve contradictions, tolerate others, learn from each other's strengths, help each other, treat each other as equals, and do not engage in cliques. Help each other, treat colleagues' strengths and weaknesses, achievements and mistakes correctly, help and encourage them more, and seek common ground while reserving differences. In short, keep a tolerant and equal attitude, do not discuss right and wrong, understand that gold is not enough, no one is perfect, and correctly treat the shortcomings and shortcomings of leaders, comrades and themselves.

14, the idea of answering the question of analytical thinking ability

When answering such questions, we should keep a dialectical way of thinking and always see the two sides of things. "If you have principles to talk about, you need to state your position first", and illustrate your point of view with examples.

For example, asking questions, as the saying goes, many friends lead many leads. What do you think of this? Considering the pros and cons of things, candidates must first make clear the truth. Objectively speaking, the more friends, the better. This actually reflects a person's communicative ability and social activity ability. But mutual help between friends is based on sincere communication, and only by heart can we get sincerity. This is the positive side. On the other hand, it is undeniable that some friends only exist out of interest, which is an emotional exchange under certain conditions and a conditional emotional investment. Can't be regarded as true friends, so there is no one to help and understand the other in times of difficulty. Of course, the more such friends, the better.

15, thinking about answering speculative questions

Understand the meaning of the problem; Try to find the right place and the right entry point; Explain the two aspects of the problem clearly from different angles; Unify the two aspects of the problem; Contact yourself (avoid casual contact).

16, understanding and solving ideas of social phenomena

Explain the phenomena reflected by the given words; Dialectically look at this phenomenon: this phenomenon does exist, and it is still serious in some areas and fields, but it is a local phenomenon, and this sentence is partial; It is pointed out that although the harm of this phenomenon is local, it cannot be underestimated. It is pointed out that the fundamental reasons for this phenomenon are imperfect legal system, incomplete system, inadequate supervision and no improvement in quality. Find a solution; Full of confidence and hope. Essentials: Social phenomena (inadvisability, opposition, condemnation, objective existence, ugliness, severe attack, indignation, pride,).

The routine is: first, it is possible that this social phenomenon exists, and it is a question of judging whether it is local or overall. The overall situation is good and the mainstream is good. Only a few, very few. The party and the country are trying to solve these problems, and I personally have such an obligation; Core: analyze whether the phenomenon conforms to the policies and social progress of the party and the state, and judge the quality, cause and effect; Solution: Treat it correctly and take corresponding measures. Solving a phenomenon is not a short-term thing. Think carefully and make long-term preparations for long-term solutions.

Interview taboo

The first taboo of interview: don't say it without thinking. (1) Urgent for salary and reward. Salary is an important aspect that candidates care about. There is nothing wrong with talking about salary. As long as the opportunity is seized, it is generally put forward euphemistically when both parties have preliminary intentions. However, if you ask about salary too hastily, it will be counterproductive. (2) It is illogical to answer questions. When the examiner asks you to tell a story about your failure, some candidates often answer that they have never failed in order to leave a good impression on the examiner, which is illogical. When the examiner asked about the advantages, some candidates replied, I can do anything, which is even more unrealistic. Such an answer will make the examiner feel that the candidate is too conceited, and the next conclusion is that the candidate is not suitable for the position to be recruited. (3) Put the cart before the horse. For example, at the end of an interview, the examiner asked the interviewer: Do you have any questions for us? The interviewer asked: How big is your company? What is the competition ratio? Candidates must put themselves in the right position in the interview. Answers like this fully show that they are not in a correct position, and the questions they ask are beyond the scope of the questions they should ask, which makes the examiner feel disgusted.

The second biggest taboo in the interview:

Avoid bad habits in the interview process. During the interview, individual interviewers have damaged their image because of some irregular behaviors, which greatly reduced the effect of the interview and even failed. Daily habits that should be paid attention to in the interview mainly include:

(1) hand. This part is the most prone to failure. If your hands are always fidgeting and busy, do some actions such as wearing a tie, picking your nose, playing with fights, breaking your joints, playing with business cards handed over by the examiner and so on.

(2) feet. The movements that are easy to appear on the feet are: shaking, stretching forward, tilting, etc. These little moves not only create artificial tension, but also appear absent-minded and quite rude.

(3) back. Bend over and be a modern version of Liu. How does this sitting posture make the examiner have confidence in you?

(4) eyes. Or panic. Or evasive, but his eyes wander when he should face it squarely, giving people the impression of not being confident or hiding ulterior secrets, which is easy to disgust the examiner; In addition, staring at the examiner will inevitably give people a sense of oppression and cause dissatisfaction. The face is dull and rigid, or indifferent and lifeless. How can such a zombie expression move people? Remember, a lively and moving face is very important.

In short, we must get rid of these bad habits during the interview and keep polite, supercilious, generous, decent and lively behavior from beginning to end. This can not only greatly enhance your image, but also often greatly increase your chances of success.

The third taboo in the interview:

Avoid bad attitude during the interview. No matter who attends the interview, no matter what your quality or level is, don't forget that you were selected by the employer. Attention should be paid to the following attitudes:

(1) guard against arrogance and rashness.

Some interviewers are among the best in written test scores and have superior conditions in all aspects, so they are arrogant. In the interview, he was arrogant and aggressive. First, when the examiner is dissatisfied with his answer or has poor guidance, he often argues irrationally, tries his best to argue and refuses to admit his mistake; Second, I always want to take the initiative in the interview, and I often ask the examiner some questions that have nothing to do with the interview content, such as what is the housing condition of the employer? What position will you hold? It seems that the employer has decided to hire him (her); Third, when asked about the work of the original unit, they can't keep calm, often belittle the leadership and work of the original unit and deny the achievements of others. Because over-belittling the work of the former unit leader in the interview will make people feel that you are unruly, good at talking about others behind their backs and have poor cooperation spirit.

(2) Avoid narcissism and indifference.

Some interviewers are usually withdrawn, indifferent and preoccupied, bringing this character into the interview examination room. During the interview, the expression was indifferent, and he could not actively cooperate with the examiner, lacking the necessary enthusiasm and intimacy. I am afraid that the leaders of all employers hope that their employees can live in harmony, be kind to others, unite and help each other, make people feel relaxed and happy, and thus improve work efficiency. Even if the candidates usually withdraw, they should overcome it in the interview, otherwise the atmosphere will be very dull and the answer will be very mechanical. It is hard to say that you have the hope of winning.

The fourth taboo in the interview:

Avoid poor performance during the interview. There are many kinds of bad performances. Here, the author only lists some bad performances that are easy to appear and often appear for candidates' reference:

(1) is not good at breaking the silence. At the beginning of the interview, the interviewer is not good at breaking the silence, but waiting for the interviewer to open the box. During the interview, the interviewer was unwilling to speak out for various concerns, which led to silence in the interview. Even if you can barely break the silence, the pronunciation and intonation are extremely blunt, which makes the scene even more embarrassing. In fact, whether before or during the interview, the interviewer will take the initiative to say hello and talk, which will leave the interviewer with a good impression of being enthusiastic and good at talking.

(2) Avoid inadequate preparation. No matter how high your education is, how rich your experience is, and how rich your work experience is, when the interviewer finds that the candidate doesn't know much about the position he is applying for and can't even answer the most basic questions well, the impression score will naturally be greatly reduced. The interviewer will not only feel that the candidates are not fully prepared, but even think that they have no intention to develop in this field at all. So be fully prepared before the interview.