Hotel Lobby Manager Competition Speech

A good speech can guide the audience and enable the audience to better understand the content of the speech. Nowadays, speech drafts appear more and more frequently in our field of vision. Are we still at a loss for speech drafts? Below is a competition speech for hotel lobby manager that I compiled for your reference. I hope it can help friends in need. Hotel lobby manager competition speech 1

Dear leaders and dear colleagues:

Hello everyone!

I am very happy to participate in this competition of the hotel. The position I am competing for is the Assistant Lobby Manager.

My name is xx, born in December 19xx. Graduated from the xx City Tourism Economics School in 200xx, majoring in catering and tourism management. In May 20xx, he began to work in catering services in the catering department of xx International Hotel. Due to his excellent work performance, he was quickly transferred to banquet services and also served as wedding host. It has been recognized by the hotel management and praised by the city leaders.

Because I have a good foundation in English, I was later transferred to work in a Western restaurant and received professional training in Western food service in hotels. At work, I found that the existing cultural level was far from meeting the needs of the job, so with the support of the hotel leaders and colleagues, I worked on a work-study program. In September 20xx, I entered the self-study class of the Foreign Languages ??Department of xx College at my own expense and served as the monitor. In December 20xx End of month. In 20xx, I participated in the competition for C and D-level positions in xx Hotel, and worked as the assistant lobby manager for two years. During these two years, I achieved certain results at work. When accepting guest complaints every day, I They can sum up their experience with the help of leaders and colleagues, and gradually become mature after each summary and improvement.

Especially in the VIP reception, it was unanimously recognized by the leaders of the hotel, company and management committee, and won the honor of the hotel's 2005 Advanced Individual and Outstanding Team. 2008 is a year that all Chinese people have been looking forward to for a long time, and it is also another starting point in my life. I am very grateful to the hotel for giving me such a good opportunity to go to Suzhou Tongli Lake Hotel with more than 20 colleagues. After studying and training in such a high-star hotel, I worked as a duty manager in the front office for three months. I learned a lot, some of which I have been exposed to, such as: reception procedure standards, details of handling guest complaints, There are also some aspects of the collection and processing of guest opinions that I have never been exposed to, such as: the process of front desk management, the workflow of the concierge, the dispatch of fleets, and the emergency response to emergencies. Through learning, I feel that I have broadened my horizons and enriched my mind. Hotel lobby manager competition speech 2

Dear leaders and dear colleagues:

Hello everyone!

First, have strong personal qualities and be good at sharpening yourself. Over the years, I have always insisted on using performance to speak for myself. In the grassroots management work, I have led employees to complete important tasks such as preparations for the opening of Tower A and Tower B. I have served as the host of activities organized by the company or department many times. Employees are required to do what they want first and strive to improve their business skills. They won the second prize in the county's hotel service skills competition and the third prize in the Guangzhou service skills competition.

The second is to have a strong sense of innovation and dare to challenge oneself. Innovation is the lifeline of hotel development. I pay attention to innovation in my work, especially the innovation of management mechanisms. For example: implementing a responsibility system for daily housekeeping management and refining work responsibilities to people; adopting an open competition mechanism in the team, Good at empowering employees, encouraging them to let go of their work, inviting employees to participate in some discussions, formulating work ideas, and motivating them to make suggestions for hotel development.

The third is to have good management capabilities and the courage to surpass oneself. After many years of experience in the position of foreman, I have developed a relatively mature set of management experience. Since taking charge of the work in Block B, the working atmosphere has been greatly improved, and the employee turnover rate has been greatly reduced. Especially this year, the turnover rate is 5%. The employee turnover rate of the managed Huangxing Cleaning Company is also relatively low.

To participate in the competition today, I think my biggest advantage is that I have a high sense of work responsibility, which is the prerequisite for doing anything well. If the competition is successful, I will start from the following aspects:

First, win people’s hearts, build a team, and strive to enhance the hotel’s core competitiveness. Without a first-class team, there would be no first-class enterprise. The quality of employees determines the development of the hotel. First, start with team building and team building, and strengthen business training (formulate training policies, determine training needs, formulate training plans, and evaluate training effects). 2. Continue to implement team activities with employee birthdays as the theme to enhance employee feelings. Improve team cohesion, set up a special contribution reward mechanism, add special rewards in addition to the company's salary system, create a good atmosphere where employees can "come in, stay, and do well", and provide customers with more humane and personalized services. Integrate job work and build a new hotel management team.

Second, we must expand the market, promote reforms, and strive to improve the economic benefits of the hotel. Work hard to complete assessment indicators and increase room occupancy rate.

This year, the room occupancy rate in Tower B has remained at around 60%. How to further develop the market space, I believe that first, we must focus on travel team services, upgrade service standards, formulate travel team reception procedures, and do a good job in receiving travel agency guests; second, we must develop conference teams: From Monday to Thursday, the sales direction focuses on the conference team; the third is to instill marketing awareness in all employees, formulate individual guest sales plans, (individual guest occupancy rate is 11%,) formulate monthly individual guest sales numbers, and give employees additional Sales commission, and improve the individual customer sales registration system; fourth, increase the room price of contracted individual guests. Agreementd individual guests are the largest source of customers in the entire hotel, with Tower B accounting for as high as 41%. The individual guest price must be compared with the contracted individual guest Implement flexible pricing; fifth, add service facilities to meet the diversified needs of guests. Apply to the company to place the table tennis room and billiard room on the first floor under the management of the housekeeping department to solve the problem of few customer service facilities in the lobby and difficulty in guiding guests. Set up a souvenir counter in a gym that is not used frequently. (This can not only increase revenue, but also play a role in guiding guests while they are waiting to check in); Seventh, we must strengthen the management of guests, improve guest time files, and cultivate more loyal customers.

The third is to reduce energy consumption, promote energy conservation, and strive to reduce hotel operating costs. Continue to strengthen material management, improve the material files of each room, conduct regular inventory and inventory, and have a dedicated person responsible for low-consumer supplies; in terms of energy consumption, establish a daily inspection system for water and power saving, and assign dedicated personnel to follow up on monthly energy consumption. ; In terms of facilities, in view of the many problems with facilities and equipment in Tower B, the control of facility maintenance is the key. A handover system for facilities and equipment issues has been established, with dedicated personnel in charge. Each task is assigned a dedicated person to follow up and pay attention to at all times, and various accounts are disclosed in a timely manner every month. services to let employees know their monthly energy consumption expenses.

The fourth is to increase taste, show culture, and make every effort to improve the quality of hotel room service. Position the rooms in Building B to satisfy mid-range customers and win over high-end customers, and work hard on the guest room settings to create higher-grade guest rooms, such as adding decorations with Maitreya ethnic cultural characteristics in the room, and placing green plants to add vitality to the room. Decorate the room with festive characteristics during holidays to make the room decoration more unique and tasteful. Increase the number and types of slippers in the room to better provide convenience for guests to take a bath.

What kind of managers do hotels need most? I think what is most needed are people with a high sense of responsibility, bold sense of innovation and a broad vision of development, and I belong to such a person. In any position, I believe that if you do things well with your heart, your efforts will be recognized. Hotel lobby manager competition speech 3

Dear leaders and dear colleagues:

Hello everyone!

My name is xx, I am 20 years old this year. I started working in 20xx and have been working in your company for three years now. It has taught me how to be a human being, how to deal with things, and how to work. In the past three years, I have won the company's "Excellent Employee, Excellent Management Team" and other awards many times. As a middle-level manager of the company, I have always adhered to the work style of "words must be followed and actions must be resolute". In June 20xx, I joined xx Co., Ltd., a large family full of talents, united and forge ahead. Under the care and guidance of the leaders and my colleagues, I With their support and help, I have been fortunate enough to learn a lot and have made great progress. I would like to express my sincere gratitude to all the leaders present here! It is your support and love that gives me the confidence to step onto the stage of this election and participate in this competition for the position of lobby manager.

In terms of service management, our slogan is: "Achieve 101% customer satisfaction." As the saying goes: "Nothing is impossible, only unexpected." With careful observation and enthusiastic service, we create a warm atmosphere for guests in a "moisturizing and silent" way. Let the guests fully feel the preciousness of friendship, the priceless affection of family and the warmth of home.

I will continue to strengthen my study and sum up experience at work. If I am honored to be successful in the competition this time, my work plan and ideas are:

1. Be a good "facilitator". Assist leaders to complete the work and tasks assigned by superior leaders.

2. Be a good "waiter". It is the unshirkable responsibility of administrative assistants to serve leaders. Things assigned by leaders must be completed to the letter and in a timely manner.

3. Be a good “coordinator”. Coordinate the relationship between superiors and subordinates within the store and give full play to the importance of a collective and a team.

4. Be a good “administrator”. To be a good administrator, you should first manage yourself well. Only in this way can you establish a belief in appraisal, form a good working style, and at the same time be better conducive to your own growth.

6. Look for “growth points”. In the current fierce competition in the catering industry, we must have clear goals, strive to be "careful and meticulous" in every detail of our work, realize the idea that saving a penny is equal to making a penny, and do a good job internally Management, so that we can develop more brilliantly.

As an active participant in this competition, I hope to succeed in the competition, but I will never avoid failure. No matter what the final result is, I will "be an upright person and work conscientiously."

Hotel lobby manager competition speech 4

Dear leaders and dear colleagues:

Hello everyone!

People say that sincere friendship comes from constant self-introduction. I am xx, from xx. I firmly believe that diligence and conscientiousness are the basis of my work, and being serious and down-to-earth is the criterion for my work. From my own point of view, I may not be the best candidate in terms of work ability or overall quality, but I know deeply that when people go to great heights, only by constantly challenging themselves and overcoming themselves can they realize the value of their lives. Once again, I am very grateful to the company for providing us with such an opportunity to surpass ourselves. Today I want to sprint towards the position of lobby manager. I am very happy.

In my opinion, the lobby manager should have and must have six super strengths:

1. Strong personal thinking.

2. Excellent professional skills.

3. Communication skills.

4. Strict style and discipline.

5. Complete the task well.

I think that as a lobby manager, she plays a huge role. In this way, she (he) is not only a bridge to convey the leadership’s intentions, but also a good leader who acts as a front- and back-hand. (He) is also a link that can summarize and feedback the views and opinions of the employees below. He is also an intimate person of the employees. She (he) also needs to have strong observation skills and be able to grasp the employees' mentality at the first time and do what they want. Have good communication skills, be able to completely manage an area, lead them (them) to improve various business knowledge and professional skills, and be able to teach them how to solve any confusions and problems when they (they) have them. Of course, they are very important to the company. You must be familiar with and understand all corporate culture and rules and regulations, have certain execution capabilities and decisive thinking methods when solving problems, etc.

If I can compete for the position of lobby manager, I will Will do the following:

1. Strive to improve your own learning ability, enhance your own technical knowledge and professional skills, learn from leaders and seniors about local management experience and the ability to handle customer complaints,

2. While improving yourself, you should also lead other family members to make progress together and organize some training courses regularly, which can cover a wider range of areas, from product knowledge to daily customer complaints. Teach them how to solve the problem, and when appropriate, you can also do some motivational training.

3. Communication is very important, do a good job in ideological work with employees in a timely manner, and carefully observe their ideological trends so that they can be promptly Understand their thoughts and opinions, keep records, and provide feedback.

4. The business goal of a company is always performance first and service first. To achieve good performance, service level is particularly important. Nowadays, guests no longer only require that they be full, but also have higher requirements for service satisfaction. How can we achieve the humanized service advocated by enterprises? That means you must treat customers as family members, think about what family members think about, and smile from the bottom of your heart. Only when you truly treat them as family can you truly serve them with a smile. In this way, If your service is in place and your products can meet the requirements of customers, your performance will naturally improve. How to be a family member with customers and how to be a good family member to customers is what I need to learn from them.

5. Complete other matters assigned by superior leaders.

As an employee of the hotel, looking back on the growth of the hotel, I have many thoughts and emotions; facing the future of the hotel, I have firm beliefs and high morale. Every step of the hotel's growth is connected with us. Perhaps we have been criticized by our leaders and felt dissatisfied, or we have been insulted by rude guests and felt aggrieved. However, how can we see a rainbow without experiencing wind and rain?

Only when the big family of the enterprise grows, will we have a better platform to improve ourselves. Now that there is such a broad stage for us to display our dreams, I will move towards the most dazzling place on this stage. Sprint! Believe that I will always succeed!

Today, I am participating in the competition for the purpose of exercising, learning, and improving. If I succeed in the competition, I will work hard; if I fail in the competition, I will work harder. I will take this competition as a new starting point: treat life with more dreams; treat work with more effort; treat leaders with more respect; treat colleagues with more smiles; treat life with more There will be more love; I believe that opportunities will only favor those who are prepared.

Thank you! Hotel lobby manager competition speech 5

Dear leaders and dear colleagues:

Hello everyone!

I am the assistant manager of the front office. Today, while wishing him a happy birthday, I have so many emotions! Yes, I have been here for more than a year. Although it is not a long time, the hotel's standardized management system and good working atmosphere make me feel proud to be a person. As the assistant hotel lobby manager, I always adhere to the work style of "do what you say and be resolute in deeds". When receiving guest complaints every day, I can sum up my experience and find out the problems after handling them with the help of my leaders and colleagues. Deficiencies need to be corrected. And I gradually became mature after each summary and improvement.

Once, a hotel guest felt unwell and went to the lobby assistant manager to explain that he needed a doctor to give him an injection or infusion. After receiving the call, I immediately arranged for the concierge to go out and hire a doctor to treat the guest. I thought happily: The guest will definitely be very grateful to us for the medical services we provided him this time. At this moment, our manager came to inquire. After I explained what happened, I thought I would get her approval and approval. Unexpectedly, she rejected my proposal. No way? How could my good intentions be rejected by the manager?

It turns out that if the doctors we invite from outside cannot guarantee the quality of service and make any mistakes in the use of drugs, it will cause harm to the health of the guests. At that time, our hotel will bear the responsibility The consequences are serious. Yes, why didn't I think of that? Starting from one point alone, perhaps what will be returned is customer complaints. After experiencing this kind of thing one after another, I deal with problems more carefully and think more thoughtfully.

I remember one time, a guest came to the front desk and asked the waiter for a 40% discount on the room price when checking in. The guest claimed that he had stayed in the hotel many times. The waiter immediately checked on the computer and found out that the gentleman's name was not found. When the waiter told the guest the results of the investigation, the gentleman suddenly became angry. At this time, the receptionist was at the reception desk. During the peak check-in period, his anger and shouting attracted the curious eyes of many unexplained guests. Seeing this, I immediately stepped forward, introduced myself politely to the guest, and invited the guest to sit in the lobby bar. I listened to the guest's opinions first, and then carefully and patiently guided the guest, and insisted on the hotel's 20% discount. Conditions, but to express understanding and sympathy for this guest who also wants to enjoy the discount, within the allowable range of the hotel's internal regulations.

Proper care and help were given to this guest, with a 30% discount. The guest also expressed that he understood and supported the hotel's rules and regulations. On behalf of the hotel, I would like to express my sincere gratitude to the guest. After seeing the guests successfully completing the check-in procedures and entering our guest rooms, I feel an indescribable joy. It seems that only by improving our service skills can we make our guests happy.

Leave satisfied. The weekly training program carried out by our hotel also promotes the standardization and initiative of employees in customer service, truly making guests feel "home".

Thousands of great achievements, thousands of scenery, thousands of miles of beauty. I believe that we have no success or failure, only progress and regression. I believe even more that the hotel will surely grow steadily with the joint efforts of all of us. Climb up and become famous throughout the country.

Finally, I would like to thank the hotel again for cultivating us, and I sincerely wish you a good journey.