A medical worker in Sichuan canceled his vacation due to the epidemic, but the hotel refused to refund the fee. What should I do if this happens?

A doctor in Sichuan originally planned to travel to Beihai, Guangxi, and then booked a homestay there. Unexpectedly, due to an epidemic, he could not go out of the province, and even his vacation had to be cancelled because the hospital needed resources. But no, he negotiated with the hotel he had booked before, and the store refused to refund the fee, saying that the order had to be cancelled because of the doctor's own reasons, so it had nothing to do with them and they would not bear it!

According to the doctor, Ms. Xu, she made an appointment with several friends to go to Beihai for a free trip. They booked a beautiful hotel locally and transferred it to their staff for seven days. Total accommodation for six nights 1370 yuan. They originally planned to break out on July 3 1 day, but on July 27, there were three cases of COVID-19 infection in Chengdu.

As a result, the hospital immediately responded to the call of the city, upgraded the epidemic prevention measures, and asked everyone not to go out and stand by at any time to participate in the epidemic prevention work. After the incident, Ms. Xu immediately explained to the store that there was a reason why she could not stay and asked them to refund the accommodation fee in full, but the merchant said that she could not refund the fee. Unless you can provide a red and yellow code, or have a proof of isolation.

So, Ms. Xu immediately complained to the maritime hotline 12345, and later reflected this situation through the message board of People's Daily. After the incident was exposed, it attracted a lot of people's attention, because everyone was worried that medical staff, as retrograde protesters, would encounter such rights protection, which was really chilling. Besides, he is in an epidemic now and can't go on holiday. It's nothing personal. I can't play yet. So when we encounter this situation, we can actually call the police or find an industrial and commercial office to solve it.