Questions about Shandong Tour Guide Qualification Examination

1. Registration conditions

1. Applicants who love the motherland, abide by laws and regulations, abide by tourism professional ethics, and are over 16 years old (time calculation ends on December 31, 2013) of China Citizen of the People's Republic of China.

2. Have a high school, technical secondary school degree or above.

3. Have basic knowledge and language expression skills that meet the needs of the tour guide profession.

4. Good conduct and good health.

2. Registration

1. Time: September 23rd - October 31st at 17:00.

2. Method: Use online registration. The Shandong Tourism Government Affairs Network (www.sdta.gov.cn), Shandong Tourism Talent Network (www.sdth.gov.cn) and the websites of various municipal tourism management agencies have online registration portals. Candidates must sign a personal integrity commitment letter online and complete the registration according to the prompts. When registering, you must upload a recent 1-inch electronic version of your ID photo without a hat (red background, ears and forehead uncovered; jpg format, no less than 295×413 pixels, no more than 100KB in size). This photo will be used for the entire examination process, such as If you pass the exam, this photo will be used to create a tour guide qualification certificate or grade certificate. After the registration information is submitted, if it needs to be modified, the candidate must bring the original ID card to the Municipal Tourism Bureau’s Examination Office to go through relevant procedures.

3. Review: The Municipal Tourism Bureau will designate a dedicated person to complete the photo review as required within one working day after the candidate submits the online registration information. Candidates can check the name, contact number, and phone number of the reviewer online after one working day. review comments. The province-wide registration review process ends at 17:00 on November 1.

4. Payment: Candidates who have passed the review should log in to the Shandong Tourism Government Affairs Network or the registration system of the website of each municipal tourism management agency, and pay the registration examination fee according to the prompts to the online collection account of the Provincial Department of Finance. The payment deadline is It’s 17:00 on October 31st.

According to the Shandong Provincial Price Bureau and the Shandong Provincial Department of Finance Lu Price Fee Fa [2010] No. 212 document, the charge standard for new candidates (*** three subjects) of the Shandong Provincial National Tour Guide Qualification Examination is 260 yuan /person, of which the registration fee is 10 yuan/person, the examination fee is 50 yuan/person/subject, and the on-site examination fee is 100 yuan/person; candidates who have obtained the Chinese tour guide qualification certificate and apply for the foreign language tour guide qualification are charged 110 yuan/person. The registration fee is 10 yuan/person and the on-site examination fee is 100 yuan/person.

5. Printing of admission ticket: Candidates who have successfully paid online can log in to the exam registration system to print their admission ticket from 8:00 on November 8 to before entering the exam.

6. Foreign language additional test: Those who have obtained the Chinese Tour Guide Qualification Certificate and apply for the foreign language tour guide qualification, the registration procedure is the same as for new applicants, and they only need to take the on-site simulated tour guide test in the language they apply for.

3. Examination

The Shandong Province National Tour Guide Qualification Examination is divided into two parts: a written examination and an on-site simulated tour guide examination.

1. Written test. The computer-based examination is adopted, and candidates randomly select papers to answer questions directly on the computer. The subjects of the computer-based examination are "Tour Guide Practice", "Tour Guide Basic Knowledge" and "Tourism Policies and Regulations", and the examination time is 90 minutes. The three subject examinations are conducted together and are all objective questions. The question types are divided into judgment, single choice and multiple choice. Candidates can switch subjects and save answers at any time during the answering process. After the test paper is submitted, they will not be able to continue answering questions. The paper will be handed in automatically after 90 minutes. The computer-based test in our city is from November 11th to November 30th. Please see the admission ticket for the specific time and location.

The reference materials for the Shandong Province National Tour Guide Qualification Examination are "Tour Guide Practice", "Tourism Policies and Regulations" and "Tour Guide Basic Knowledge" published by Shandong Science and Technology Press (divided into two volumes, the national part and the Shandong part, The two books serve as reference materials for one exam subject). Candidates in need can purchase them at Room 917, Rizhao Building, No. 188 Beijing Road, Rizhao City.

2. On-site simulated tour guide exam. It is divided into two parts: tourist attraction explanation ability, tour guide service standards and special problem handling and adaptability. The ability to explain tourist attractions mainly tests candidates’ knowledge of tourist attractions and their ability to organize and express language. The tourist attractions tested will be determined by drawing lots on the day of the exam; tour guide service specifications and special problem handling and adaptability mainly test candidates’ understanding of work responsibilities, service procedures and The ability to master and flexibly apply standards, as well as the ability to handle and adapt to various special problems encountered during the tour guide process.

The specific content is: (1) Draw lots to introduce the market conditions of Rizhao City, Fulai Mountain, Wulian Mountain, Liujiawan Haiyuan Park, Longmengu, Taishan Bixia Temple, Liugong Island, Penglai Pavilion, One of the ten scenic spots such as Baotu Spring and May Fourth Square, and answer the questions about the selected scenic spots on the spot for 15 minutes. (2) On-site questions about tour guide business regulations and emergency problem handling, 15 minutes. The on-site simulated tour guide exam in Chinese will be organized and implemented by the Municipal Tourism Bureau in late November or early December and will end before December 6 at the latest.

The foreign language on-site examination will be organized by the Provincial Tourism Bureau. The specific time and location will be notified separately. The language you applied for must be used during the interview.

4. Results Announcement and Certificate Issuance

Candidates’ scores will be reviewed by the National Tourism Administration. Those who pass both the written test and the on-site simulated tour guide test will be deemed to have passed. Candidates who fail the exam will not have their passing scores in a single subject retained, nor will they be allowed to make up the exam. Entrusted by the National Tourism Administration, the Provincial Tourism Bureau will announce the results of the candidates through the Shandong Tourism Government Affairs Network and issue the "National Tour Guide Qualification Certificate" to the candidates who pass the test.

5. Consultation method

Candidates can call the 12301 tourism service hotline or the Rizhao Municipal Tourism Bureau Examination Office hotline 8816285 for consultation.