How to file a complaint against a travel agency?

When we travel, if we have no plans or want to see many attractions in one place, we will choose to travel with a travel agency. However, there have been many cases in travel agencies this year, and we can safeguard our legitimate rights and interests. , then, how to complain about a travel agency? Next, I will introduce to you how to complain about a travel agency and its related knowledge. I hope it can help everyone solve the corresponding problems.

1. How to complain to a travel agency (1) Dial 12301, which is the national tourism service hotline to complain; (2) Use Alipay to complain: open Alipay, find the city service, and then make a travel complaint. (3) Legal basis: Article 91 of the "Tourism Law of the People's Republic of China" People's governments at or above the county level shall designate or establish a unified tourism complaint acceptance agency. When the agency receives a complaint, it shall handle it in a timely manner or transfer it to the relevant department for processing, and notify the complainant. (4) Article 92 Disputes between tourists and tourism operators can be resolved through the following channels: 1. Negotiation between the two parties; 2. Apply for mediation to the consumer association, tourism complaint acceptance agency or relevant mediation organization; 3. According to the The arbitration agreement reached by the tourism operator shall be submitted to an arbitration institution for arbitration; 4. File a lawsuit in the People's Court.

2. Complaint time that you need to pay attention to when complaining about travel agencies (1) Complaint time limit. The validity period of a complaint to the tourism complaint management agency for protection of legitimate rights and interests is 60 days. The limitation period of the complaint is calculated from the time when the complainant knew or should have known that his rights were infringed. Under special circumstances, the tourism complaint management agency may extend the validity period of the complaint. (2) Time limit for acceptance. After receiving a complaint or oral complaint, the complaint management agency shall make a decision within 7 days on whether to accept the complaint or not. If the complaint is not accepted, the reasons shall be stated. (3) Time limit for responding to litigation. After the complaint management agency makes a decision to accept the complaint, it shall promptly notify the person complained against. The respondent shall make a written reply within 30 days from the date of receipt of the notice.

3. Things to note when complaining about travel agencies (1) The main scope of tourism complaints: 1. The tour operator violates the contract and causes losses to tourists; 2. The tour operator’s service does not meet national standards. Industry standards or standards stipulated by this city, causing losses to tourists; 3. Tourists and operators have disputes over tourism services; 4. It is believed that tourism operators have irregular business practices. The above content is about how to complain about travel agencies. Dial 12301, which is the national tourism service hotline to complain; use Alipay to complain: open Alipay, find the city service, and then make a travel complaint.