What should you do if the tour group is forced to spend by the tour guide?

First of all, tour guides have these behaviors, all of which are cheating and forcing tourists to shop and spend:

1. Travel agencies and tour guides force tourists to shop by threatening or intimidating tourists;

2. The shopping places arranged by travel agencies and tour guides are illegal or not open to the public;

3 travel agencies arrange shopping without the written consent of tourists;

4. Travel agencies and tour guides arrange shopping places to sell adulterated and adulterated goods, so as to confuse the genuine with the fake, shoddy and pass unqualified products off as qualified products;

5. Travel agencies and tour guides know or should know that the operators of shopping places have records that seriously damage the rights and interests of tourists;

6. Travel agencies and tour guides collect kickbacks and other illegitimate interests from shopping operators;

7. The operators of shopping places are under the circumstances stipulated in Article 56 of the Consumer Protection Law;

Secondly, when travel agencies and tour guides have the above behaviors, tourists can solve them through the following channels:

1. Both parties shall negotiate;

If the tour guide forces tourists to shop and spend money, tourists can first negotiate with the travel agency to which the tour guide belongs.

2. Apply for mediation to consumers' associations, tourist complaint acceptance agencies or relevant mediation organizations;

After tourists complain, consumers' associations, tourist complaint acceptance agencies and relevant mediation organizations shall mediate disputes between tourists and tour operators according to law on the basis of mutual willingness.

3. According to the arbitration agreement reached with the tour operators, apply to the arbitration institution for arbitration;

4. Bring a lawsuit to the people's court;

There are many tourists who are forced to shop, and if they have the same requirements, they can elect representatives to participate in consultation, mediation, arbitration and litigation activities.

5. Tourists have the right to ask the travel agency to return the goods within 30 days after the end of the travel itinerary, and pay the return money in advance, or refund the expenses of paid travel items.

Extended data

Article 55 Where an operator commits fraud in providing goods or services, it shall increase the compensation for the losses suffered by consumers as required, and the amount of compensation shall be three times the price of the goods purchased by consumers or the cost of receiving services; If the amount of additional compensation is less than that of 500 yuan, it shall be 500 yuan. Where there are other provisions in the law, those provisions shall prevail.

Where a business operator knowingly provides goods or services to consumers, causing death or serious damage to the health of consumers or other victims, the victims have the right to demand compensation from the business operator in accordance with the provisions of laws and regulations such as Articles 49 and 51 of this Law, and have the right to demand punitive damages less than twice.

Fifty-sixth operators in any of the following circumstances, in addition to bear the corresponding civil liability, other relevant laws and regulations have provisions on punishment organs and punishment methods, in accordance with the provisions of laws and regulations; Where there are no provisions in laws and regulations, the administrative department for industry and commerce or other relevant administrative departments shall order it to make corrections.

According to the circumstances, the illegal income may be warned and confiscated, and a fine of more than one time and less than ten times the illegal income may be imposed. If there is no illegal income, a fine of less than 500,000 yuan may be imposed; If the circumstances are serious, it shall be ordered to suspend business for rectification and revoke its business license:

(a) the goods or services provided do not meet the requirements for the protection of personal and property safety;

(two) doping, adulteration, fake genuine, shoddy, or substandard goods as qualified goods;

(three) the production of goods explicitly eliminated by the state or the sale of expired or deteriorated goods;

4) Forge the origin of goods, forge or falsely use the name and address of others, tamper with the date of production, forge or falsely use quality marks such as certification marks;

(five) the goods sold should be inspected and quarantined without inspection and quarantine, or the inspection and quarantine results are forged;

(6) making false or misleading propaganda about goods or services;

(seven) refusing or delaying the relevant administrative departments to stop selling, warning, recalling, harmless treatment, destroying or stopping the production and service of defective goods or services;

8) Deliberately delaying or unreasonably refusing the consumer's request for repair, rework, replacement, return, replenishment of commodity quantity, refund of payment for goods and service fees or compensation for losses;

(9) Infringe on consumers' personal dignity, personal freedom or the right of consumers' personal information to be protected according to law;

10) Other circumstances stipulated by laws and regulations that damage consumers' rights and interests and should be punished.

In case of any of the circumstances specified in the preceding paragraph, the operator shall be punished in accordance with the provisions of laws and regulations, and the punishment organ shall record it in the credit file and announce it to the public.

Baidu Encyclopedia of Resource Consumer Protection Law