Does the oral guide in Chongqing have to have a farewell speech?

Frequently Asked Questions of Chongqing Tour Guide Qualification Examination Oral Test (Business Knowledge Part)

1, the whole process of escort work?

First of all, the whole escort should make relevant preparations, be familiar with the reception plan, contact the reception agency in advance, and prepare work supplies and personal belongings. In the reception regulations, the first step is to welcome the service at the first stop, and then give a welcome speech and briefly introduce the itinerary. When you stay in a hotel for the first time, you also need to accompany you all the way and do a good job of coordination. After staying in the hotel, check the reception plan of the team leader, the whole escort and the local escort; In addition, the whole escort also needs to do all aspects of the trip, such as departure service, arrival service and terminal service. After the accompanying personnel return to the dispatch place, they should do a good job in reimbursement and settlement, return relevant materials, deal with the problems of the reception organization, and deal with various affairs entrusted by tourists.

2. What should I do to accompany the tour guide to the airport?

First, farewell speech. Including reviewing tourism activities, thanking everyone for their cooperation, expressing friendship and farewell, expressing good wishes and so on. To arrive at the airport in advance, the departure flight is 2 hours ahead of schedule and the domestic flight is 90 minutes ahead of schedule. Go through exit formalities. If it is a domestic flight, it is necessary to hand over the transport ticket and baggage ticket, complete the financial appropriation settlement procedures with the escort personnel according to regulations, and properly keep the documents; Don't leave before the plane takes off. If it is an international flight, hand over the luggage first, introduce the exit procedures to the team leader, complete the financial appropriation settlement procedures with the team leader according to the regulations, properly keep the documents, hand over the return ticket to the team leader, and leave after the team enters the isolation zone.

3. What should I do if I lose my travel documents?

First of all, please ask the guests to recall the lost situation and help find it; After the loss is confirmed, you should immediately report the case to the travel agency and the public security organ, leave the contact number and address of the tourist, and assist the owner to go through the formalities, but the expenses shall be borne by him.

4. What's the weight of economy class and first class?

5. What should I pay attention to when taking a child group? (Omitted, please refer to the textbook Understanding Memory P 167).

6. Why do tour guides wear tour guide cards when on duty? (omitted)

7. What if a tourist loses something? (Guide business textbook p 152)

8. What are missing connection, wrong connection and wrong connection?

Missed connection: refers to the phenomenon that tourists are not greeted by a tour guide after arrival.

Misconnection: the phenomenon that the tour guide picks up a tour group or tourist who should not be picked up by him without careful verification.

Empty car pick-up: refers to the situation that the tour group or tourists are late for some reason, but the tour guide still picks up the car at the original planned time and does not receive the tour group.

9. What is the boarding procedure?

10, general requirements for emergency treatment?

1 1, safety accident handling principles?

Timely and decisive, reasonable and realistic.

12. In the scenic spot, what should I do if the guest gets lost? (Guide business textbook p 153)

13. Explain "one country, two systems"?

One country, two systems means that under the premise of one China, the main body of the state adheres to the socialist system; As special administrative regions, Hongkong, Macau and Taiwan Province Province have maintained their original capitalist system and way of life for a long time.

14. How about the IC card deduction fee for the tourist guide card? (Guide textbook P4 1-42)

15. Under what circumstances should tourists be discouraged from going out alone? (guide textbook p 16 1)

16. What should I do if the guest has heatstroke?

After heatstroke, the tour guide should persuade the guests to go to the hospital or rest in the hotel as soon as possible, and don't force them to participate in group activities. The tour guide can accompany the guests to the hospital, but the expenses are borne by the guests themselves. We should care about the patient's condition, take the initiative to visit, arrange meals and other matters, and if necessary, we can also ask the restaurant to open a small stove. However, it is strictly forbidden for tour guides to drug guests.

17. What is the complexity of tour guide work?

18, how to deal with the request of tourists to leave the group halfway? (Guide business textbook p 162)

19. When will Hongkong and Macau return to China?

Hong Kong return time 65438+July 1, 997 Macau return time 65438+February 20, 999)

20. The subject and object of tourism?

Subject: tourism object: tourism resources

2 1, what about unlicensed tour guides?

22. What are the "six similarities" in tour guide service?

23. What are the characteristics of tourism resources?

Aesthetic, regional, fragile, timeliness, non-transferable, comprehensive.

24. What are the situational languages?

Head language, expression language, eye language, dress language, body language and sign language.

25. What is the minimum standard for domestic travel agencies to register? What about international travel agencies?

300,000 yuan; 65438+500,000 yuan

26. What should the tour guide do if the tourist asks to change rooms?

27. What customs clearance procedures do tour groups need, that is, "going through three customs"?

First, customs, in short, is to check items; The second is inspection and quarantine, in short, it is to check the disease;

The third is border inspection, in short, checking documents.

28. What matters should the tour guide remind the customs when overseas tourists request to buy Chinese herbal medicines and proprietary Chinese medicines?

29. What are the four categories of tour guide art?

The art of greeting, talking, persuading and explaining.

30. What are the procedures for tour guides to leave the country?

3 1 What should the tour guide do if the tourist requests to eat early or late?

A: Tourists need to advance or postpone the meal time due to their living habits or related activities. The tour guide should contact the restaurant in advance and deal with it according to the specific situation of the restaurant. Under normal circumstances, the tour guide should explain to the tour group that the restaurant has a fixed meal time and tell whether there is an extra service charge for not eating on time.

The tourist wanted to buy a commodity, but it was out of stock at that time. When they leave, they entrust a tour guide to buy and ship on their behalf. What should the tour guide do at this time?

A: Tourists wanted to buy something, but it was not available at that time. When they leave, they entrust a tour guide to buy and ship on their behalf. The general tour guide should not accept such a request. When it is really impossible to shirk, the tour guide should ask the leader for instructions. After the leaders agree, they must make enough money to send the balance, invoice, consignment note and freight receipt to the customers, and the travel agency will keep a copy for future reference.

Under what circumstances should tour guides discourage tourists from moving freely?

A: Tourists should be discouraged from moving freely in the following situations: 1 There are security problems or hidden dangers in the required place. At this time, the tour guide can explain the situation to the tourists and discourage them from going out for activities to avoid misunderstanding. Asking to visit areas, institutions and units that are not open to the outside world: Tour guides should politely refuse such requests, not agree to such requests themselves, and remind each other to abide by the relevant regulations of China when necessary. Before leaving a city or region, in order to avoid missing the plane (bus, boat), tourists should generally be reminded not to engage in free activities, especially those that take a long time, so as not to affect the whole team's timely arrival at the airport (station, dock).

What measures and steps should tour guides take when dealing with traffic accidents?

Answer: The measures and steps a tour guide should take are: 1 Organize personnel to rescue the injured, especially the seriously injured, and bandage or simply treat the slightly injured on the spot. For seriously injured people, first aid measures should be taken first, and then immediately sent to the nearest hospital for rescue. Protect the scene and prevent the perpetrators from escaping, so that the traffic police and public security departments can investigate and deal with them. If there are more than two tour guides present, one can direct the rescue and the other can stay at the scene; If there is only one tour guide, ask the driver or someone familiar with the situation for help. Get in touch with the traffic and public security departments as soon as possible and ask to send someone to the scene to deal with it. After sending the injured to the hospital, the tour guide should do a good job of appeasing the whole group of tourists and try to let other tourists continue their activities as scheduled; At the same time, report to the travel agency quickly, request to send people to the hospital to take care of the injured, and send vehicles and personnel to the scene of the accident to pick up the uninjured or slightly injured tourists, and appease them, stabilize their emotions and eliminate their psychological anxiety. In the process of rescuing the wounded, relatives and friends of the wounded and the team leader must be invited to be present. If the rescue is invalid and dies, it shall be handled in accordance with relevant regulations. After the traffic accident is properly handled or the reception of the tour group is over, the tour guide should write a written report on the accident, the handling process and the results as soon as possible, and ask the leader to sign it if necessary. The specific contents of the report should include the time, place, nature, cause, treatment process and final conclusion of the accident, the driver's name, model, car number, injury, doctor's diagnosis and treatment, the injured tourists themselves, their relatives, the tour leader and other tourists in the group, and their reflections on the accident occurrence and treatment.

What should the tour guide do if the tourist loses his ID card?

A: If a tourist loses his ID card, it should be verified by the local travel agency and a certificate should be issued. If you lose your ID card, you should report the loss to the local public security bureau, and the household registration management office of the public security bureau will issue your ID card after verification, or apply for temporary id card. Visitors can use vouchers to register their accommodation and buy air tickets, and airport security personnel will approve the release.