Traditional Culture Encyclopedia - Weather forecast - How does ZTO Express handle double 1 1?

How does ZTO Express handle double 1 1?

The double eleven has finally passed, and you can code the code word at will here. I believe that after all, there are fewer people watching, so write your own double eleven. From the early morning of 2015165438+10/2, we learned that boss ma's sales this year were 901200 million, and we felt trapped. I remember that last year's double eleventh day, the dispatching volume was around 2500 votes. I estimate that this year's dispatching volume is around 6000.

The measures we have taken are:

At the end of 1. 10, two new people were recruited to get familiar with the environment and send parts for the Double Eleven, which narrowed the area of each salesman.

2. At the end of10, we have been guessing what this year's Double Eleven will look like. After all, the number of double eleven shipments will change to varying degrees every year. This time we rented a factory;

3.6 165438+ 10/2 Recruit two temporary workers to go to the distribution center to buy time;

4. Two sets of equipment (tricycle, battery pack, PACK) were added.

Many people say that double eleven is the gospel of express delivery, but it is actually the disaster of express delivery. That kind of terror is really hard to imagine. As for the media, it is really difficult for salesmen to earn more than 10,000 yuan during the Double Eleven period in second-tier cities like ours, including Montana Express. We are not prepared for the 20 14 double eleven. The weather is beautiful. It didn't rain from 1 12 to 1 1.25, and it was very cold. Weather observation began in June 20 15. At that time, it showed that it rained for a long time during the Double Eleven period. Results The weather forecast was really accurate, with no error. It rained every day from 1 1. 13 to 1 1.23.

Popularize it for people who don't know much about express delivery. How much does the rain affect the express delivery?

First of all, our express delivery can't be sorted in the open air, and it can't be overstocked outside, because it will get wet. When customers receive the express delivery, they will find that our service will be greatly troubled:

Secondly, the salesman's dispatch speed dropped by 40% for two reasons: first, the sorting time increased, and second, the speed and visibility would be greatly affected by the rainstorm when traveling.

Finally, in the past, some customers were able to cooperate with our work normally, and they could go downstairs to pick up the parts. At this time, those customers are reluctant to come down, and we all have to go upstairs one by one.

Send us a picture of a rainy day here. We are really afraid of this weather. Failure to send this piece smoothly will lead to many reminders and complaints from customers. If the people who know it are ok, once the common language you don't understand is I don't care, you can climb over. You can find a way.

Anyway, our express delivery is 1 1. 1 to 1 1. 10. Our express delivery will be less than usual and we will see less. Actually, we're starting to think something's wrong. Many buyers are waiting for the double eleven. Until11.11,our express delivery was still less than usual, and the incremental time was 1 1. 12. At that time, our express delivery was 1.5 times more than usual, because the express delivery from several neighboring provinces was coming soon. At the same time, the sales of many merchants all ended in the early morning of 1 1. 12, and the goods were delivered after1.12, and there was no sign of double eleven explosions. Until 1 1. 13, our drivers used 4.2M vans to pull the parts and then unloaded them without rest.

Our operators usually do customer service, and several operators sort and pack bags in the warehouse to ensure that the salesman can load a car and send it there immediately. When the salesman comes back at night, everyone will sort and bag the pieces pulled back at night, and do a good job in sorting the company pieces and the community pieces. After sorting every night, it's after 10 at night, and the delivery will continue at 8: 00 in the morning. In this cycle, with the above preparations, we will not breathe a sigh of relief until 1 1.23.

Here, I apologize to some customers. We really tried our best, but we couldn't arrange it in time under everyone's urging. I'll explain here, because our intelligence is not enough to locate something after scanning. Some customers are eager to come to our company to find it, but after seeing such a spectacular scene, they fail again and again. Sometimes we really want to help you find it, but if you really want to find a piece accurately, it may really take 5 minutes. If you can give us some time, we can do a good job of sorting and provide faster delivery speed for sales staff.

We are not an excellent team, and the cooperation during the Double Eleven is not tacit enough. Our personnel are limited. Everyone is trying to make a living and earn hard-earned money. Every one of them is excellent, only my poor leadership is to blame.

I can get so much praise from everyone. Thank you your for your love. I'm just a courier. Suddenly I was very excited to see this topic registered in the daily newspaper. Thank you for your kindness to me.

20 14 is my first year of express delivery, and I have no data concept about the express volume of Double Eleven. As a result, there is not enough indoor display, and most of them are directly placed outdoors. Fortunately, there is no rain or snow, but the weather has entered the cold winter. /kloc-I slept outdoors from the night of 0/3 to the night of 22 (of course, I had to set up a tent, the ventilation effect was a little too high), because I had to take care of those packages, and now I still look back like a nightmare.

Here, I want to mention a data that everyone can't imagine, that is, the personal dispatch data of the courier double eleven. There is a salesman who delivers company documents (referring to the harvesting address of the company). During the period, the company will not go to work on Saturday and Sunday, and there will naturally be a backlog of express delivery. On Monday, he issued 707 tickets; Another delivery man delivered small parts, and one day his delivery volume reached 486 votes. People in this industry who have experienced express delivery should know that this data is really scary. During that time, you didn't have to rush them at all. When the salesman finds his express mail piled in sacks, he is more anxious than you.