Traditional Culture Encyclopedia - Weather forecast - Talk about my views on the management mode from Fat East.
Talk about my views on the management mode from Fat East.
Fat Donglai is the name of a large supermarket. The founder's name is Yu Donglai. It's a generation after 6.
The supermarkets he runs are all mythical in the local area. Rave reviews. It can be said that there is no bad review. The locals are full of praise when they mention him.
I first heard that Fat Dong came from 212, in a magazine. At that time, the article was about the heyday of Fat East. How grateful the employees are to the boss, kneeling on the ground to wipe the floor. At that time, I yearned for a visit to Fat East one day.
finally, seven years later, I came to Xuchang, Henan. The first thing to do is to visit Fat East. Tell the truth. It's nothing special to go for the first time. And a little frustrated. I bought clothes for 15 yuan, and when I asked for points in the settlement receipt, the waiter said that the points could not be accumulated. The salesman said he could get points. There was an argument. I heard that their complaints are very serious. Then complain. As a result, it was the waiter who answered the complaint phone. At that time, the image of the fat east was much worse. Finally, the salesman gave me a refund and recalculated it, and it was finally done.
when I told the local people about it, they all agreed that it was impossible. Say I'm talking nonsense. It is absolutely impossible to do things like this from the fat east. It was all my fault. I am particularly depressed.
local people are full of praise for what a supermarket can do. Can't understand.
until I visited another supermarket. Emma. The gap immediately appeared. From then on, in my heart, I don't want to visit other supermarkets except Fat East.
The waiter from Fat East is very enthusiastic. It's so sweet to laugh. I feel so happy when I see them laughing. Run to the supermarket from the fat east behind. Just feel the pleasant atmosphere.
The waiter in other supermarkets gave you the cold shoulder. Don't say I smiled at you. I look sad when I see you. You owe him two kilos of braised pork.
I really don't feel bad if I don't go to Fat East. After I went there. I don't want to go to another supermarket.
The services from Fat East are far more than that. Like rain and snow, there will be staff to put plastic bags on the electric bikes parked at the door. Customers take the initiative to clean the snow when they come in.
When you break something in Fat East, the waiter will ask you if you are injured. You don't have to pay yet.
it's not convenient to return clothes if you are not satisfied. Go to your door to handle the return service. It is inconvenient to take too many things, and a waiter will carry them to your car or accompany you home.
When you arrive at Pangdonglai Supermarket, the first thing you feel is enthusiasm and kindness. The waiter smiles so sweetly and is really kind to you. Talking to you is caring.
Things from Fat East are more expensive than those from other supermarkets. But it doesn't affect the crowds.
In an era when physical stores are increasingly difficult to survive, Fat Donglai is definitely an exception.
the business there is too good. People are willing to spend money there.
When Pangdonglai in Xinxiang City opened its business, it alerted the local traffic department to maintain order. The whole road is packed. Yu Donglai, the founder, had to personally close the shop to maintain order.
Because of the investment, Xinxiang Store has to be evacuated, and the local people spontaneously petitioned to retain Fat East. In the end, he left the fat east with the help of government departments.
These are the word-of-mouth of Fat Donglai among the people.
after I came to Liaocheng, I lamented that there was no fat east in the world.
The degree to which the service from Fat East is achieved has a lot to do with the management mode. Many supermarket enterprises are scrambling to imitate. I can't even do it.
in my opinion, people are the center. Fat Dong came to do human culture.
At present, all bosses in the market pay lip service to treating employees as relatives. Use tools behind your back. Zhong Wuyan, summer, winter and autumn.
the pattern is not that big, and you can't do that.
many people say pattern, what is pattern. Can't give up others. Do what others can't do, eat what others dare not eat, and lose what they can't eat
Yu Donglai pays employees 1.5 to 3 times the local average.
every employee in the supermarket has one month's paid annual leave. Closed on Tuesday.
employees who work in it. There are countless benefits. Every month, I have welfare to take home, rice noodles and oil. When female employees come to their period, they will distribute brown sugar and sanitary napkins intimately.
Of course, these benefits provided by Fat East are beyond the reach of ordinary enterprises. Don't talk about giving you paid vacation, let alone a month's paid annual leave. Thank god the salary is a little higher than the minimum. Not to mention 1.5 to 3 times higher than the local average wage.
employees can smile from the heart, and they are more grateful to the east. A cleaner is paid more than 4 thousand. She can only get 1,5 yuan elsewhere. Is there any reason why she can't do a good job? It's not normal to kneel on the ground and wipe the floor.
during my one-year stay in Xuchang, Henan province, the biggest gain is to have a big pattern in doing business. Know people and make good use of them.
when it comes to knowing people and making good use of them, every penny should be invested in the right people. An enterprise can't develop, not because of the boss, but more because of the management.
management is the lifeblood of an enterprise. How your superiors carry out your orders depends on how you command people.
Pangdonglai's management mode assessment system is extremely strict. 5 yuan was fined by the complaint. Fines for poor cleaning range from 5 to 1 yuan. The tiny assessment system is even more numerous. The employees in this management mode are conscientious. Under great happiness, under a very strong sense of security. Execution naturally rises.
the reason why many people can't imitate it is that the losses are very serious.
in the early stage, you must have gambled against losses. This is just a kind of rhetoric.
the real core lies in values. Can you really be a relative to your employees? Ask yourself. Is your heart thinking about making money, using employees as tools or really being relatives?
This is what Yu Donglai often said, treating employees as real relatives. Then employees treat customers as relatives. What you do to employees, employees will project to customers.
The smiles of employees from Fat East are sincere and happy. Grateful. What is the smile of your employees? How do you treat your employees yourself?
you are always complaining that employees don't work well. No performance. But you don't know. A bear soldier will bear a nest.
many bosses want to be bigger and stronger. Is that the talent can't be executed in place. This is a deep topic.
Ma Yun is the absolute winner in this respect. His receptionist can stay with him for 14 years, and Cai Chongxin gives up his job with an annual salary of 5 million to get 5 yuan from him every month. When Alibaba was founded, 18 arhats surrounded the small room every day. What does this mean?
A person with charisma can naturally attract a group of people who start businesses with him.
My former boss was an agent selling sea view rooms. Others are doing other projects in other cities. When you come to Liaocheng to start a business, the prospects are great. It was destroyed by improper use of high-level management, and the whole project suffered huge losses.
those who lost money in the end couldn't take care of themselves and fled with the money. The customer's room rate, the customer's house payment. Two or three months' salary for 3 employees. All cheated and ran away.
the former boss's character is not evaluated. I also just arrived in Liaocheng. They arrived a month earlier than me. I made 2 million achievements for him in three months by distributing leaflets. He depends on my salary commission. I can't understand. I'm selling a sea view room fast enough.
don't answer the lawsuit. Call and don't return. It's nice to look like you're running away.
many people say. Haiyan, you have met all the bad things in this world. Explain what. You're not a good liar either. Why can't such bad things happen to others?
I'm robbing. All my sufferings and misfortunes are aimed at correcting my character. My IQ. My emotional intelligence. My eyes.
Therefore, the heaven will demote people, so they must first suffer their minds, work their bones and muscles, starve their bodies and skin, and mess up their actions. Therefore, being patient has benefited them.
These unfortunate experiences include love rat's experience and credit card debt. The experience of being cheated in investment. All these have made me grow a lot of wisdom.
I am very honest and rebellious. A person who is especially heartless. Such a character is doomed to be cheated, cheated and used.
people have eaten all their sufferings. All the mildew fell down. All the losses have been eaten.
the rest are the good things in life.
I don't have capital. If I have capital, I will be an entrepreneur with a good reputation like Yu Donglai. Go down in history.
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