On how to play the "front desk"

Author/Jill Zhang Cool

"Going to the front station" is the logistics support work, which means that enterprises or governments arrange a few people to go to relevant areas or fields for investigation and research and logistics arrangements before holding large-scale activities or taking important measures. Just like marching pioneers and reform pilots, "standing in front" is the most direct and important way to obtain first-hand information. Only by doing a good job in the "front station" can we design a compact and applicable activity plan, which can not only avoid mistakes and accidents, but also help to give full play to the effect of the activity, and play the role of benefiting and avoiding disadvantages, which is an important guarantee for the smooth progress of the activity.

Playing "front desk" is a tense and serious job. We should not only do a good job of coordination and get the full support of relevant parties, but also grasp the main line of pulse in unfamiliar environment and complex information, obtain comprehensive and accurate information and make perfect and meticulous arrangements. Playing "front station" can't cause the other party's resistance, nor can it make the scheme design imperfect because of carelessness and negligence, which will lead to the failure of the whole activity. This requires us to follow the following three principles in our work: first, make clear our goals. It is necessary to know the intention of superiors and what is the purpose of holding activities, whether it is learning, exchanging feelings, leisure travel, business negotiation or reporting work. At the same time, we should also understand what the purpose of "standing in front" is, whether to make logistical arrangements, investigate the situation, sound out the attitude of the other party or exchange views beforehand. Finally, through in-depth contact, we can understand the views and requirements of relevant parties on this activity. Only by putting these three points into the whole process can we ensure a clear head, high efficiency and impartiality. Secondly, we should do our homework. Collect the information of relevant regions or enterprises, make full investigation and study, and clarify the internal relations of all aspects. The itinerary, route, number of people, personnel level of large troops and the number, personnel level, reception method, measures and place of the reception party should be clear. It is necessary to form a preliminary plan in your mind in advance against the previous plan of holding similar activities, and clarify the problems that need to be understood and the problems that need to be solved by the other party, so as to "have food in your hand and don't panic in your heart." The third is full communication. Communication is the most important link, so we should be frank and clear about the purpose of holding this activity, our personnel, time, route and matters that need each other's help. Try to be considerate of each other and get more help. Ask about the problems and solutions when holding similar activities in the local area, and learn from the exchange. We should ensure the success of our work through comprehensive and in-depth communication.

Playing "Front Station" is a work that pays attention to details. "One short step makes a lasting regret", and a mistake in one detail will often affect the whole activity. For example, when a leader makes a speech, misspelling a key figure will lead to misunderstanding of the overall situation; During the parade, the whole trip was affected by traffic jams. It is necessary to effectively practice the whole process of activities, carefully sort out the whole process, find problems, sum up experience, make good plans, improve the stability and flexibility of activities, and ensure foolproof. Need to pay attention to the following details. First, we must pay attention to the convergence in place. The length of the motorcade trip, the number of traffic lights on the road, the degree of road congestion, the possibility of road closure due to weather, the time to see each project, see each scenic spot and talk about each business should be counted in. It is necessary to cooperate with relevant parties to design a good itinerary to ensure time and effort saving and no mistakes in time connection. Second, we must consider special factors. For example, some roads are limited in height or the slope of the road surface is too large for buses to pass, so they should be replaced by medium-sized buses; Some aspects of the project are difficult and difficult to negotiate, so we must pay attention to them; Some old comrades who participated in the activities are in poor health and need special care. Third, we should pay attention to flexible methods. Flexible ways and means can play the role of "catalyst". For example, during the activity, you can take the main participants to eat together and participate in entertainment activities together; In the process of traveling, you can use the guide car to explain; Some participants can exchange vehicles and strengthen communication. It is necessary to adjust measures to local conditions, formulate practical and flexible activity plans, create a harmonious and pleasant atmosphere, and achieve satisfactory results. Fourth, we must do a good job in resource allocation. Pay attention to the rational allocation of resources, try to save money and do the best thing with the least money. For example, in terms of accommodation, the choice of hotels and the arrangement of catering should not only conform to the identity of participants, but also consider personal customs and tastes, as well as price factors. Actively coordinate with the hotel and ask the hotel to provide detailed services such as wake-up service, weather forecast service and TV program on demand. Do a good job in the adjustment of dishes, and strive to achieve moderate prices, appropriate tastes, distinctive features, so that participants are satisfied. Fifth, we should pay attention to the requirements for information. When writing speeches, press releases and reports, you must ask for accurate and detailed materials from relevant parties. Finally, we should sum up what we have seen, heard and felt in time, write a report, form a preliminary plan and reasonable suggestions, and submit them to our superiors for review. According to the requirements of the superior and the rectification situation, check the leakage and fill the vacancy, and form a perfect implementation plan.

(Author:  Laixi Municipal Committee Office)