Work summary and scheme recommendation of property week: 5 articles.

Property Week 1 Work Summary and Plan

20xx years are about to pass. Looking back on the work of the past year, I feel d

Work summary and scheme recommendation of property week: 5 articles.

Property Week 1 Work Summary and Plan

20xx years are about to pass. Looking back on the work of the past year, I feel deeply and time flies. Unconsciously, I have been working in the property industry for more than a year. In my opinion, this is a short and long year. The short thing is that time has passed and I have mastered more work skills and professional knowledge; Being an excellent customer service staff has a long way to go, and the road ahead is still very long.

Looking back, it seems that it happened yesterday to apply for the post of property customer service, and now I have changed from an ignorant student to a member of Ruihe who shoulders important work responsibilities, and from a stranger to a person who is familiar with customer service work.

Many people don't know about customer service, and feel simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, to become a qualified customer service staff, you need to have considerable professional knowledge, master certain work skills, and have a high degree of consciousness and sense of responsibility, otherwise there will be many mistakes and dereliction of duty in your work. The front desk is the information window of the whole service center. Only by keeping the information channels open can we help to carry out various services. Customer service personnel should not only receive all kinds of repair reports, consultations, complaints and suggestions from the owners, but also follow up the work of various departments in time and pay a return visit to the completion of repair reports. In order to improve the work efficiency, the front desk should be responsible for the statistics and filing of all kinds of information while keeping the reception records, so as to make all kinds of information more complete, more convenient to find and maintain the integrity of the original materials, and all work should be carried out according to the standards.

The following is my main work in the past year:

1. Archive and manage the owner's files as required, and track and update the changes in time;

2. Respond to the owner's application for repair and consultation in time, and record it on the owner's information registration form;

3. Handle the procedures and certificates of the owner's house expropriation, occupancy and decoration, and file the owner's information, files and keys;

4. Classify the problems reflected by the owner and contact the construction party for maintenance, tracking and feedback;

5, accept all aspects of information, including owners, decoration units, real estate companies, construction units and other information, at the same time, make records, notify relevant departments and personnel for processing, and track this process, and pay a return visit after completion;

6. Data input and file arrangement. Seriously input and print the company's information documents and relevant meeting minutes, make forms and documents according to the work needs of various departments, and draft statements;

In the process of completing the above work, I learned a lot and grew a lot. The tempering at work has shaped my character and improved my psychological quality. As a person who has just entered the society and has not enough work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work. Fortunately, with the help of company leaders and colleagues, I dare to face difficulties, accept challenges and gradually settle down. In Ruihe Property, I deeply realized the true meaning of professional and smiling service. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should concentrate on your work, worry about customers and always smile, because I represent not only my personal image, but also the image of the company.

In this year's work, I deeply realized the importance of details. Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. Every day in Ruihe, I understand that the details cannot be neglected or sloppy; Whether it is the scrutiny of every line and punctuation of the notice, or the service emphasized by the leaders, there is no dead end in hygiene, and so on. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success.

Work and study have expanded my talents. When I worked hard to complete every task assigned to me by my superiors, I got the support and affirmation from my superiors. The layout of Christmas New Year's Day, which I just finished two days ago, was the first one I made myself. When this plan was unanimously approved by everyone, my heart was filled with the joy of success and enthusiasm for work. As for the layout of the publicity column, the park sign system and the layout scheme of the Spring Festival community, I will take it seriously and responsibly and try my best to do it well one by one.

In the new year of 20xx, I will try my best to correct the shortcomings in my work in the past year and constantly improve myself, focusing on the following aspects:

1, consciously abide by the company's various management systems;

2. Study hard on property management knowledge, improve communication ability with customers, and improve customer service reception process and etiquette;

3. Strengthen copywriting ability; Expand various job skills, such as learning the operation of photoshop and coreldraw software;

4. Further improve your personality, improve your patience with work, pay more attention to details, and strengthen your sense of responsibility and enthusiasm for work;

5. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

Fortunately, I can join the excellent team of Ruihe Property. Ruihe's cultural concept and the working atmosphere of customer service department unconsciously infected and promoted me. Let me learn at work and grow in my study; Also determined the direction of efforts. At this moment, my goal is to challenge and surpass myself in the new year's work and make greater progress with the company!

Work summary and plan for the second week of the property.

With the care and support of the company leaders and under the guidance of the company's service policy of improving the quality of property services, the project team of the property department fully mobilized the enthusiasm of employees in 20xx, based on improving property management services, and taking "no complaints from owners, no defects in services, no blind spots in management and no defects in projects" as the working standards, and through active exploration and unremitting efforts and solid work style, progress was made in standardized management of safe and civilized production, improvement of service quality and team building.

I. Strengthening management and continuous improvement

1, improve the supporting facilities

Since the owner moved in, the Perfect Space-Time Park has gradually exposed the construction quality problems and unsatisfactory places. In 20xx, the project led the project and personnel to coordinate all parties to make up for the shortcomings, so that the supporting equipment and facilities tended to be perfect and won the trust of the owners, such as adding a bicycle yard, installing an air-conditioning timer in Building A, testing fire-fighting facilities, overhauling the power supply system, and adjusting the load of distribution switches.

Step 2 deal with it urgently

According to the actual situation of the park, Perfect Space & Time Property Department formulates and perfects various emergency plans, so as to ensure that there are plans in advance, procedures in progress and plans afterwards for emergencies, so as to calmly deal with emergencies and eliminate potential safety hazards;

3. Energy saving management

In view of the large energy pool in the park and the difficulty for owners to pay fees, the project department studied and formulated the public areas and underground parking lots in the building, and adopted a number of energy-saving improvement measures to continuously tap the energy-saving potential. For example, the turn-on time of hall lights is set by the security personnel on duty according to the specified time;

4. Document management

Archives management is an important work in property management. The staff of the project department left the manager's autograph on the file management on the form. In content, it records the real face of property, owners and management process. The archives of all departments were carefully arranged on schedule and the owner database was established. Relevant information is input conveniently, quickly and in detail, and is constantly updated to maintain the integrity and reliability of data.

5. Training management

According to the actual situation of X, the Property Department made a detailed training plan at the beginning of the year, striving to achieve a professional and comprehensive business level. For example, inform property security, inform customer service personnel, and make employees' property knowledge comprehensive through cross-training in engineering, customer service and security knowledge;

6. Safety management

6. 1 fire management

Fire protection is the biggest "enemy" of property safety management. In case of fire, the owner's personal and property will be seriously threatened. To this end, we set up a voluntary fire control organization in the park with the security department as the center and the project manager as the team leader, implemented strict fire control supervision and management, decomposed fire control responsibilities into households, and explained fire control knowledge to them. Perfect Space-Time Park held a fire drill on 20xx, x, x to improve the fire safety ceremony and knowledge of property department employees and owners.

6.2 Public security management

In order to ensure the safety of the park owners, Perfect Space Security Department strictly trains the security team, implements the "six prevention" measures, and implements group defense, group inspection and group treatment to ensure foolproof. Focus on special areas, such as the strict security of high-risk areas of bicycle yards, successfully arrested three thieves and saved thousands of dollars in direct economic losses for the owners, which was well received by the owners. Due to the excellent safety management of Perfect Space-time Park, it was rated as an excellent comprehensive public security park by Haidian District.

7. Environmental management

7. 1 supervise and manage the greening and greening planting companies in the park, implement the reasonable collocation of greening and greening planting in the park, highlight the characteristics, and achieve natural, harmonious and relaxed effects. At the same time, the disease was eliminated and the spread of Hyphantria cunea in the park was successfully suppressed.

7.2 Park garbage classification benefits the country and the people. Saving and recycling resources have been praised by city and district leaders and park owners;

7.3 In order to make the buildings in the park clean and tidy as a whole and improve the environmental quality of the park, the property management department cleaned the external walls of the building twice this year. During the cleaning process, special personnel were assigned to follow up and supervise, and the quality was strictly controlled to optimize the environment of the park through the clean appearance of the building.

8. Customer service

8. 1 In view of the difficulty in charging, the project department set up a "caring housekeeper group" to better provide caring services to the owners, hold weekly meetings and analyze the planning experience according to the charging situation, which not only improved the service quality, but also successfully resolved the charging crisis. From 800,000 yuan per month before the establishment of "Intimate Butler Group" to 1.4 million yuan per month after its establishment, the company's charging index has been basically completed, which has alleviated the company's expenditure pressure;

8.2 The famous brand of stainless steel enterprise is built in the building, and the building sign is made outside the building, which facilitates the visiting customers of the park and greatly improves the building quality of the park.

8.3 Set up a publicity team of the project department, make a publicity column, publicize the work of Shichuang Shangdi Property Company and Perfect Space Property Department to the park owners, and provide relevant information to the owners in time. Such as weather forecast, rental information, life tips, etc. ;

8.4 Coordinate the contradictions between neighboring owners, eliminate mutual complaints, and establish neighborhood harmony. For example, the electromagnetic interference in the telecom room on the third floor of Building A caused the a403 computer screen to flicker. After many times of coordination between the leaders of the property department and telecom, it was finally solved satisfactorily. There are many employees in Fumai Data Company on the third floor of Building E, which affects the use of toilets by other companies on the same floor. The property management department finally resolved the contradiction by reforming the toilet, increasing the squatting position and a lot of meticulous communication work;

8.5 When receiving complaints from the owner, classify the complaints and hand them over to the corresponding departments for handling, so as to solve them in the shortest time, and pay a return visit to the owner on the handling results;

8.6 Actively communicate with the owners, publicize the work of the property department and the company's service concept, create opportunities and conditions to create a good atmosphere, and guide and control the direction of public opinion.

Second, high-quality service wins praise.

1. Due to the improvement of property management services, it has won the trust of the owners. This year, the property * * * assisted the owners to complete the reception work for hundreds of times, including two NPC delegations, three Publicity Department of the Communist Party of China leaders and six well-known enterprise cooperation summits. Its good professional quality has won high praise from visiting units and owners.

2. In xx company this summer, the main switch of a distribution box frequently tripped, which seriously affected the normal office of the owner. The property engineering department organized technical force in time to help the company conduct a thorough investigation, and finally found out that the trip was caused by excessive concentration of load and serious imbalance of three-phase electric load, resulting in a single overload trip. In order to ensure that the normal work of the owner is not affected, the engineer avoids normal working hours and works overtime in the middle of the night to solve the problem. The engineer solves the worries of the owner and thinks about the owner's work.

3. Heating and cooling work is an important part of the park. In order to ensure the normal operation of the owner's heating equipment, the engineering department overhauls the equipment and replaces the wearing parts during the cold and warm periods every year. This year, due to the refrigeration delay of ibm company on the 8 th floor of Building A, it has brought great inconvenience to the seasonal maintenance work of Perfect Space Property Department. After the end of ibm's delayed refrigeration, the time left for engineering maintenance is only seven days (the annual maintenance time is two months). How to complete the maintenance work in a short time has become a technical difficulty. After repeated argumentation by engineers and technicians, it was decided to carry out maintenance in sections and finally complete the maintenance work. Ibm guarantees the normal heating of the park, so that the park owners have no complaints;

4. The garbage sorting work is up to standard. At the beginning of this year, according to the requirements of Beijing and shangdi street Office, Perfect Space Property Department set up a leading group for garbage classification, formulated relevant systems and processes, and equipped relevant facilities. The relevant person in charge gave detailed and systematic training and explanation to the employees involved, so that the garbage sorting work was finally carried out in a high-quality and orderly manner, which was well received by the city leaders and district leaders. Because of the excellent garbage sorting work, the government plans to list it as an excellent garbage sorting park.

Work summary and plan for the third week of the property.

2 1 century has entered its tenth year. After 20xx years of ups and downs, the company's property has made remarkable achievements. Looking back on the management work in the past year, we can clearly see that the rapid development of the industry and the continuous updating of customer needs have determined that the society has placed higher expectations on the property management industry. Let us see that there is still a certain gap between our work and customer satisfaction, which is our eternal pursuit. We must not be complacent and slack, we must keep a clear head, strive to overcome the shortcomings, provide quality services to customers more carefully, and constantly create a new chapter in the company's development.

From the hardships and frustrations of new project expansion and stationing, we should see that the development of the company is facing both opportunities and severe challenges. At the critical moment when the world financial crisis and economic crisis are gradually eroding us, to enhance the sense of urgency, responsibility and mission of all employees, seize opportunities, dare to meet challenges and try to resolve risks requires all employees to mobilize and go all out to face all kinds of difficulties and challenges, which requires us to bear too much. At this critical moment, our management core needs advanced consciousness guidance, clear orientation, strong team leadership, and cohesive forces to promote our cause, so as to cope with various crises, conform to the laws of industry and social development, and always maintain an active position, keep a clear head, create a new world for the company and draw a new blueprint for the company.

I. Guiding ideology of work

In the new year, we will continue to adhere to the concept of Scientific Outlook on Development with customer satisfaction, standardized service and innovative development; Seize the opportunity to do a good job in rational development of market expansion, adjust business ideas, optimize projects, integrate resources, save energy and reduce consumption, open up sources and reduce expenditure, and effectively maintain a sustainable development trend; Implement the labor contract law, safeguard the interests of enterprises and employees, and achieve a win-win situation; Strengthen management, strengthen assessment, implement the system, and focus on implementation; Strengthen training and assessment, improve the overall quality of employees and create a learning atmosphere; Continue to carry forward the team spirit, build the cohesion of the company's core team, promote the healthy, orderly and rapid development of all work, safeguard the interests of enterprises and employees, achieve a win-win situation, and write a new chapter in a harmonious company.

Second, the business philosophy and planning indicators:

(1) Business philosophy:

According to the development trend of the industry and the company, combined with the reality, expand the scope of multi-party business, give full play to the advantages of enterprises, strengthen management, reduce operating costs through open source and throttling, and enhance the survival and development ability of enterprises.

1. Strengthen management and service to improve the competitiveness of enterprises.

With the increasingly fierce market competition and development, the global financial crisis has not had a great impact on the property management industry, but the prospects are not optimistic. Therefore, in the current environment, how to gain insight into opportunities, reduce operating costs and improve service quality in the fierce market competition must be mentioned on our agenda. urgent

It is necessary to carefully analyze the current operation of the company's various projects, study the development direction of the company, and strengthen the management concept of energy saving, consumption reduction, open source and throttling in order to achieve the company's sustainable development goals.

2. Seek social and market resources in various ways to prevent blindness in expansion.

When developing a new project in 20xx, we must carefully examine the quality of the project, focus on the projects of high-grade real estate, and learn all kinds of real information about the new real estate in detail. According to the actual situation of the project and the development trend of our company, the key is to fully analyze whether the project can bring good business benefits to the company, and comprehensively analyze the company's current human and material resources, so as to be a good staff for the leaders and develop reasonably. Strive to shift the expansion target to high-end properties, office buildings, office buildings and commercial buildings with good enterprise benefits, good engineering quality and good customer quality, and truly realize the strategic transfer of the company from the logistics restructuring project of state organs to the market. At least two high-end property projects will be added in 20xx, and the annual turnover will exceed 100 million in 3-5 years, so as to establish a company brand with good visibility and reputation.

3. Give full play to enterprise advantages and service quality, and enhance enterprise cohesion.

Seriously, carefully and thoroughly analyze the existing management projects, reasonably avoid all kinds of labor and business risks, limit the interests of enterprises, and put forward practical methods to reduce the losses of enterprises. Integrate human and material resources, realize the interaction between the company and the project, and form a joint force of enterprises.

4. Study business strategy and service charge, and realize the importance of business.

The property management industry is a meager profit enterprise. Therefore, our management team should realize that business strategy and charging work are the lifeline of the normal operation of the company, the economic pillar of enterprise management and the main line of work throughout the year. The service fee of our contract can only basically maintain our daily expenses. If we don't diversify or reduce operating costs, it will be difficult to protect the vital interests of employees, let alone the sustainable development of the company, and it will easily form a vicious circle. We must give full play to the advantages of the master, infiltrate the management and charging work into the hearts of every employee, implement it throughout the year, and collect all the fees receivable by the company. All projects and departments effectively complete the assessment indicators issued by the company according to the company's regulations.

Three, continue to implement the labor contract law, improve the labor system, strict labor discipline, and promote the harmonious development of enterprises.

(1) 65438+20xx years after the promulgation of the Labor Contract Law, the company will continue to strengthen the management of labor contracts on the basis of perfecting the Labor Contract Law, conscientiously implement the Labor Contract Law and the Detailed Rules for the Implementation of the Labor Contract Law, improve the labor system, strictly enforce labor discipline, strengthen assessment and supervision, optimize the workforce, improve the quality of employees, fully mobilize the enthusiasm of employees, and revise them.

(two) strict labor discipline, standardize enterprise management, and promote enterprise harmony.

Labor discipline means that in order to maintain the order of production and operation and ensure the performance of labor contracts, enterprises require all employees to strengthen enterprise management in the process of collective labor, work and life, which is closely related to labor work, and formulate assessment management methods. Make specific provisions on the scope, basis, principles, contents, methods, rewards and punishments of the assessment. Through the assessment, talents are found, and those with outstanding performance, whether general manager or operation layer, are selected and promoted. At the same time, strict assessment, strict enterprise control and standardized management are required.

Work summary and plan for the fourth week of the property.

Since I joined the company in _ _ _ _ _ _ _, under the correct leadership of the leaders, with the strong support and help of my colleagues, I have studied with an open mind, worked conscientiously and kept my feet on the ground, and fulfilled my duties and tasks assigned by the leaders. 20__ years will soon pass. Looking back on the work of the past year, there are both achievements and shortcomings. Now let me sum up my work in the past year. The following is a summary report on personal work since this year:

First, consciously strengthen study and strive to adapt to work.

As I just stepped onto the society from campus, I came into contact with property management for the first time, and I didn't know much about the duties and tasks of clerks in the property comprehensive department. In order to adapt to the new job and working environment as soon as possible, I have been encouraging myself since I joined the job, consciously strengthening my study, humbly asking for advice and solving doubts, constantly sorting out my working ideas and summing up my working methods, and now I am competent for the job.

On the one hand, we are determined to learn by doing, learn by doing, and constantly master methods and accumulate experience. Through observation, groping, consulting materials and practicing, I quickly entered the state of property work. On the other hand, insist on consulting books and colleagues, and constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

Second, focus on their jobs and earnestly perform their duties.

(a) conscientiously do a good job in administrative management.

1, patrol and inspect the community on time, and check the gfd and attendance of each position of the property irregularly. And follow up the work arranged by leaders at all levels in time to ensure the smooth completion of all work.

2. Assist leaders at all levels to maintain the orderly progress of all aspects of property work, inspect all aspects of work regularly according to the arrangement of leaders at all levels of the company, and assist leaders at all levels of the company to make adjustments and improvements as needed.

(2) Do a good job in logistics support.

1, assist leaders at all levels to do a good job as clerks in the comprehensive property department. Complete the report and summary of all work orders, payment orders and expense reimbursement orders assigned by the leaders. Be responsible for the daily administrative work and ensure the orderly administrative logistics work.

2. Responsible for writing, drafting, printing and proofreading all kinds of documents. Organize meeting minutes according to the format of company meeting minutes, so as to better convey the meeting spirit of superior leaders and facilitate the next work.

Three. Experience and gains in work

I have completed some work and made some achievements since I joined the company for more than a year at the end of 20 _ _. To sum up, I have the following experiences and gains:

(1) Only by establishing service consciousness and strengthening communication and coordination can we do our job well.

(2) Only by correcting one's own mentality and position and being fully familiar with the basic business can one adapt to the new job as soon as possible.

(3) Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment.

(D) adhere to the principle of corporate system, earnestly perform their duties and be strict with themselves, in order to do a good job in property management.

Fourth, shortcomings in the work.

Because I have just moved from campus to society, I have less work practice and lack relevant work experience. Since I joined the company, I have the following shortcomings:

(A) the work is still slightly immature, and the post awareness needs to be further improved. Because of the complexity of office work, things must be handled quickly, accurately and accurately. In this regard, I still have some shortcomings, such as not grasping the key points when taking the minutes of the meeting, and the records are incomplete, which leads to the omission of some important contents.

(2) I am a little cautious in doing things, and some work is not done carefully enough. The work lacks foresight, so that you will occasionally encounter a hurry-scurry situation in your work, which will affect your work mood.

After 20 years, the new year means a new starting point, new opportunities and new challenges. To this end, I will work harder, study hard, strive to improve my cultural quality and various work skills, contribute my youth and meager strength to the company, and make extraordinary achievements in ordinary jobs. I am willing to give all my enthusiasm and show all my sincerity for what I am engaged in, and I am willing to give everything for what I love.

Work summary and plan for the fifth week of the property.

The following is the work report.

First, consciously strengthen study and strive to adapt to work.

It's my first contact with property management, and I don't know much about the responsibilities and tasks of the comprehensive administrator. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

Second, focus on their jobs and earnestly perform their duties.

Do financial work patiently and meticulously. Since I took over the financial work of the management office for half a year, I have carefully checked the financial books in the first half of the year, sorted out the financial relations, strictly implemented the financial system, and made every account well, thus ensuring the annual balance of payments and the realization of profit targets. First, do a good job of every incoming and outgoing account. For each incoming and outgoing account, I record it in different categories according to the financial classification rules and register it. At the same time, carefully check invoices and bills, and do a good job in bill management. The second is to do a good job of monthly routine reconciliation. According to the financial system, I refined the income and expenditure of the month, prepared financial statements regularly, and reconciled them in time according to the company's requirements. There are no omissions or misstatements. The third is to collect service fees in time. Combined with the actual situation, on the basis of further understanding of the service fee agreement collection method, I carefully distinguish and collect and collect the service fee regularly according to the service fee agreed by Hongya Company, the owner and us. Xx's annual service fee has been paid in full. The fourth is to control the cost reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and actively assist the director of the management office in charge of financial management. Especially in the aspect of recurrent expenditure, we should strictly control procurement, consumption and supervision to prevent extravagance and waste, and at the same time put forward some reasonable suggestions.