Is it true that China tourists are under house arrest at Japanese airports?

A Jetstar Japanese flight scheduled to fly from Tokyo Narita Airport to Shanghai on the evening of 24th was delayed for 24 hours due to weather, 170 China tourists were stranded.

Tourists clashed with the airport, and a China passenger was detained by the police.

In the early morning of 26th, 175 China tourists returned home safely after staying at Tokyo Narita Airport for about 24 hours.

However, the storm has not been smooth sailing, and there are different opinions on the reasons for this incident.

Wang Jun, Counsellor and Consul General of the Consular Section of the Japanese Embassy in China, briefed reporters on the situation on the 24th.

The flight was cancelled because of the weather.

175 passengers stranded in China.

According to media reports, Jetstar flight GK35 from Narita Airport in Tokyo, Japan to Pudong Airport in Shanghai was cancelled due to snowfall in Shanghai. It is understood that there are 180 passengers on this flight, including China 175 passengers and Japanese 5 passengers. After the flight was cancelled, five Japanese passengers left the airport, and a large number of China passengers were stranded in the boarding gate area of the airport.

These China passengers stranded in the boarding gate area of the airport clashed with Narita Airport.

Wang Jun, Counsellor and Consul General of the Consular Section of the China Embassy in Japan, first restored the situation on the 24th to the reporter. On the night of the incident, the flight was scheduled to board at 18+05 and take off at 10: 45. However, before the passengers boarded the plane, they received a notice from the airline that the flight would be cancelled due to the weather in Shanghai, which caused panic among the passengers.

Counselor Wang Jun said that the Japanese Embassy in China immediately intervened overnight after receiving the news.

Wang Jun: At about 12 in the afternoon, they (stranded passengers) called our mobile phone on duty. After learning the situation, we urgently coordinated with the airport authorities and airlines. Later, I learned that their boarding gate was closed at 23 o'clock, and the boarding gate just left the customs. It was a temporary area, so these passengers were afraid that it would be troublesome to enter the customs the next day after returning from the plane, or that the weather in Shanghai was bad, and they might not be able to get on the plane the next day, so they were unsure.

Then we coordinated with each other. Some tourists thought it was irresistible weather, so they went to the hotel to rest, some went to the rest area of the airport, but there were still some tourists near the boarding gate.

Five Japanese passengers went home by bus at their own expense.

The ground crew helped them out.

It is reported that Jetstar Japan Airlines searched for and took away five Japanese passengers after the incident, but ignored the remaining 175 Japanese passengers.

China's embassy in Japan said on 26th that the five Japanese tourists had left the airport by themselves.

Ms. Ma, a stranded tourist, has different views. She said she was standing by the counter. Two Jetstar staff members said that after the flight was cancelled, they quickly wrote the word "stay" on a piece of paper and held it up and shouted on the radio, which roughly means looking for people who "stay", that is, actively looking for Japanese tourists and arranging them to leave.

But in Japanese, "stay" means "stay, live and live abroad". It is difficult for people who know Japanese to understand what it means just by writing these two words. Jetstar may also be looking for passengers who have no single visa problem and can leave the airport to rest in the city to help arrange.

Fatil, a professional airline media person, told reporters that he learned from Japanese news that the five Japanese passengers were not arranged by the airlines at all. They just decided to go home by car at their own expense and the ground crew took them out.

Narita airport has a curfew at night.

China passengers clashed with staff.

According to media reports, a China passenger tried to go to the vending machine on the second floor of the departure area to buy food in the early morning of 25th, but was stopped by the airline staff, causing dissatisfaction among other passengers. He had a verbal dispute with the two staff members present, which later developed into a physical conflict.

According to relevant media reports, the Japanese police rushed to the scene after receiving the alarm. At the scene, a passenger asked to send a Chinese interpreter to cooperate with the police investigation, but the police ignored it and took one of the tourists from China away. The scene was in chaos. ?

Regarding the situation at that time, counselor Wang Jun introduced to the reporter:

Wang Jun: The boarding gate area is closed to the public after 23: 00. Under the coordination of all parties, it is equivalent to drawing a special area, that is, everyone can rest at the boarding gate, but they can't walk around casually. At that time, the electricity and heating in this area were deliberately turned on.

But after a long time, this tourist may go to other areas, such as being hungry or something. There are no corresponding logistics facilities in the temporary area. At that time, airlines and airport authorities agreed that tourists could temporarily stay here for extra time, but they could not expand the area and walk around.

In this case, the airline staff told the tourist that you can't go out, but the tourist was even more excited because of poor communication in language and other aspects. It should be a collision, and the airline staff called the police after falling to the ground.

Embassy negotiation and coordination

The airline promised to properly handle the stranded passengers.

After urgent negotiations and repeated coordination by the embassy, the airline promised to treat the stranded passengers properly, pay compensation for meals and arrange the next flight to transport passengers. After hard work, the stranded passengers successfully returned to Shanghai in the early morning of the 26th.

Ms. Ma said that Jetstar staff and airport security initially refused to let China passengers leave the waiting room on the first floor, but then the embassy staff came and their attitude changed 180 degrees.

We didn't even stand at the station where we talked before. We leaned back with our feet crossed and looked impatient. After that, I stood up, my attitude and tone improved, and I promised to fly on the 25th, saying that we could go upstairs and downstairs freely as long as we changed our air tickets.

She said: "In the morning, the manager of Jetstar Airlines came over and said that he would give us a meal coupon of 1000 yen per person, which can be used in the coffee shop on the second floor."

At the same time, the Japanese Embassy in China also sent personnel to visit China tourists who were taken away by the police for investigation, demanding that the police handle them fairly according to law and effectively protect the legitimate rights and interests of the parties concerned.

Wang Jun: We went to see him with our lawyer, hoping to provide him with more help within the scope permitted by law. We made representations to the police, asking them to treat others humanely, including fair and just treatment, and try their best to safeguard their legitimate rights and interests. His current physical condition and mental state are OK. The lawyer has been communicating with him. Of course, Japan also has its own legal procedures, and it is still taking legal procedures.

The Japanese Embassy in China reminded

Please treat it rationally in an emergency.

Jetstar is a low-cost airline under Qantas. The Japanese Embassy in China reminds citizens who travel to China that low-cost airlines have low operating costs. Because of the limited cost and capacity, it is often impossible to change flights in time, and it is not responsible for passengers' accommodation, and has signed relevant exemption agreements with passengers in advance. Therefore, citizens should read the purchase agreement carefully when purchasing air tickets from low-cost airlines.

Counselor Wang Jun also said that the Japanese Embassy will continue to pay attention to the follow-up progress of the incident, and at the same time remind overseas citizens to treat emergencies rationally to avoid excessive rights protection or involvement in unnecessary legal disputes.

Wang Jun: I hope our tourists can be rational at this time. Of course, it is our bounden duty to help. Our embassy's mobile phone is on duty 24 hours a day and is willing to serve the vast number of tourists. We will also try our best to express the demands of tourists to all parties and try our best to help everyone within the framework of the law.