How to transfer 95598 to manual customer service

The method of transferring 95598 to manual customer service is as follows:

Click the phone number in the lower left corner of the screen; call the 95598 customer service hotline; hear the voice prompt, click 1 to select fault repair; hear For manual service, please press 1 and then press 1; you can wait for customer service to answer.

Customers can select buttons to enter the service system according to their needs. 95598 promises to answer calls within four rings when the system is normal. Exceptions: such as during orderly use of electricity, thunderstorms and windy weather or external damage, etc., causing When a line failure trips and the entire line loses power, a large number of calls come in, which may result in incoming calls or queues to listen to music. Please forgive me.

Service content

In terms of service, 95598 combines seasonal business characteristics such as peak winter season, typical demand scenarios and customer emotional states, with the theme of "A kind word warms the winter" Carry out warm service design and add affectionate soothing words to ease customers' excitement and improve customer perception.

In terms of business regulations, we pay close attention to important and sensitive customer demands such as "coal-to-electricity replacement", "business environment", "power outage for residential customers", "power outage in high-rise elevators", and establish emergency handling , special affairs and special green business channels, and do a good job in hot word tagging, work order tracking, abnormal movement monitoring and data statistics.

Strictly carry out public opinion research and judgment and work order circulation, promptly report major public opinion information, smooth communication channels with provincial (municipal) companies, and coordinate to respond and track public opinion events; in terms of online national network operations, strengthen online national network operations. Online APP and 95598 website operation monitoring, publicity on cold and frost protection, power safety and other related content, strengthening communication and docking with provincial companies, timely communication and handling of various abnormal situations, ensuring smooth online service channels of the company.