Work experience and gains of sales staff

Sales is not a profound and empty concept, it is a real word, bit by bit details. To this end, I will sort out the work experience of sales staff and gain relevant content for you. Welcome to refer to.

Work experience and gains of sales staff.

Time flies, time flies, and it is almost the end of the year in a blink of an eye. I suddenly turned around and have been in the company for half a year. In the past six months, I have made tangible and intangible growth and progress through unremitting study and efforts.

Today is approaching the end of the year, thinking about the past and looking forward to the future. In order to better carry out the tasks of my new job, clarify my new goals and clear my mind, I have made an all-round analysis of my work in the past six months, so that I can better understand myself, motivate myself and improve myself, so as to better and better complete the sales work entrusted by the company in the future!

First, the feelings and review at work

Since I entered the company with passion and dreams in April, I have been growing with the company. With the company's southward expedition to North Station, from Conghua to Zhongshan, the company also moved from Renfeng Building to Chuangzhan Center, from the previous three project departments to the present five project departments. The team is growing, the strength and fighting capacity of the team are also increasing, and the scale of the company is also expanding. It can be said that it is a very extraordinary year, and it is also the anniversary of the Revolution of 1911 100. The anniversary of the founding of the Communist Party of China (CPC) coincides with the formal implementation of the 12th Five-Year Plan. This year is also the most extraordinary year in the history of China real estate market, and it is also the policy year of real estate.

Policies are getting tighter and tighter, and various means are emerging one after another. After the most severe year in history, faced with the continuous intervention of national policies, it has brought great influence on our real estate sales and constantly challenged our survival limit, and our living space is getting smaller and smaller. Colleagues around us are constantly forced to leave their jobs because of the suppression of policies. I think the more difficult the market environment is, the more they can exercise their professional ability and quality, and it is also the time to show their value.

I firmly believe that everything will come out after the storm, and I can't help but express my regret for their departure. Some of them are excellent colleagues. I don't know what they are thinking about entering the company. How can they stand such a toss? I firmly believe that adversity can give us valuable opportunities to hone, and only those who can stand the test can be regarded as truly strong. Since ancient times, most great men have struggled out of adversity with indomitable spirit and indomitable will.

In view of this, I sincerely thank the company for giving me this opportunity to work and exercise, and I am honored to be a member of South China tourism real estate Network. At the same time, we also thank the company for not abandoning us in adversity. After all, I haven't made any achievements for a long time. Thank you again for your cultivation, help, encouragement and support!

I have been a layman who knows nothing about real estate since I joined the company, and now I am a professional investment and real estate consultant. I have gained a lot in the past six months, and I also have some views on the company's development nature, real estate market, working mode and strategic policy. As a real estate salesman and sales supervisor, I know my responsibility is great.

Because I represent the window of the company, my words and deeds represent the image of the company. I should not only do my job well, but also bring my own sales team, which urges me to improve my quality and strengthen my professional knowledge and skills. Only by setting an example can I convince the public.

We should also maintain a good attitude at ordinary times. A good attitude is the most basic quality that a salesperson should have. Especially on the pie list, when I meet people and things of all colors, I can control my emotions and face them calmly with a stable attitude.

Second, the good aspects of work.

1. I am enterprising in my mind, and I love the sales industry, especially the real estate sales industry, because only by doing one line and loving one line can I be proficient and refined, and I can always maintain a positive attitude, stand on my own feet and work with peace of mind!

2. Optimistic and confident at work, hardworking, conscientious and pragmatic, obedient to management and arrangement, adaptable, team player, strong sense of responsibility and self-consciousness, and able to consciously complete the work at hand! And can abide by the company's rules and regulations!

3. Psychologically, you can correct your attitude. After all, sales is also a service industry. As the saying goes, "first-class real estate consultants sell not products but services" can usually maintain a positive attitude and a good sense of service, and can brake and adjust their emotions!

4. Be friendly with colleagues in life, treat others sincerely and be good at helping others!

Third, there are shortcomings in the work:

1. I'm not good at self-summary, self-reflection, self-examination, analyzing the root of the problem, and finding out the reason why the customer didn't close the deal and didn't have sales performance for several months. Of course, this includes external and internal factors, the real estate market depression reflected externally, and personal factors reflected internally. I think personal factors are the main factors!

2. Sometimes the mind is not correct, the course cannot be corrected in time, the will is not firm, and the self-control ability is poor. I always think this is because the market environment takes it for granted, I work harder than others!

There is no clear goal and detailed work plan in the work. As a salesperson, if you don't have a goal, you will let yourself go without a sense of urgency and pressure, which will lead to low work efficiency and unreasonable working hours.

4. Bragging that "quality is not quantity" leads to a small number of customers. Usually, the follow-up is not timely when making an appointment, and the management of customer assets is mixed, resulting in less entrustment, which affects the transaction!

5. Usually, the communication with customers is not deep enough, so it is impossible to clearly convey the knowledge of the project and the selling points of the real estate to customers, to meet the needs of customers in time, and to find out customers' views on the advantages and disadvantages of the project in time.

6. I didn't consult my leaders and colleagues in time for the problems in my usual work!

7. The ability to talk with customers needs to be improved and enhanced, forcing indecision!

Four. The next step needs improvement and help.

1. Improve the work plan and personal goals, and strictly implement and execute them!

2. Communicate with customers, learn new knowledge and master new methods!

3. Pay equal attention to quality and quantity, make an appointment to follow up and classify customers!

4. Read real estate-related books and other related sales knowledge during normal work breaks to improve your quality!

5. Problems found in daily work should be reflected in time and solved effectively in time!

6. Be positive, keep positive self-motivated, and devote yourself to the next step with a good mental outlook and a positive attitude!

7. Learn the knowledge of team building, fully mobilize the enthusiasm, creativity, self-motivation and enterprise of team members, build an ace sales team, and constantly strengthen and enhance their own capabilities!

8. I hope the company will strengthen relevant professional training, so that our comprehensive ability and quality can be comprehensively improved!

9. I hope to keep good aspects in my work and overcome and improve my shortcomings in the next work! The above is a summary of my work since I joined the company. For the shortcomings, please criticize and correct me so as to make better growth and progress!

Finally, I wish the company a prosperous performance in the new year, good health and smooth work for leaders and colleagues!

Work experience and gains of salespeople Part II

According to the spirit of the company document, I participated in the "Golden Autumn Marketing Experience" activity. During the activity, I went to the public account department and the community manager to provide comprehensive and thoughtful services according to the needs of users, such as installation (telephone, broadband, PHS), disassembly, maintenance and other services. During the half-month experience, I learned a lot, which is of great help to my daily work.

Experience Activities: A Good Garden for Learning Diversified Business Knowledge

I have worked as a community manager, and my practice has changed my mind that the work of a community manager is quite easy. My legs are sore after standing on the junction box for a while, but in order to check the maintenance circuit, the community manager often has to climb up and down one by one, and one stop is a few minutes. How hard it is. When I called Pute, a lonely old man in the community, I realized the hardship and happiness of installing a telephone. A telephone from the trunk to the user's home, through a series of processes such as wiring jumper, junction box, off-line and so on, feels very fulfilled.

One night, a user's home phone on Wang Fu Road we were maintaining was suddenly cut off. After receiving the maintenance call, the community manager informed me to repair the user's faulty telephone line with him overnight. When repairing telephone lines, we also combed and raised scattered telephone lines to ensure the normal use of residents' telephones.

In the experience activities, I also learned how to deal with adsl line faults. Since adsl is installed on the original telephone line, its communication quality depends on the telephone line. For those newly built residential areas or areas where telephone lines have been recently rebuilt, the possibility of line failure is very small, while for those areas where old telephone lines are still used, the possibility of line failure is very high.

There is a very convenient way to detect the quality of telephone lines, that is, pick up the phone and listen to the dial tone carefully to see if the sound is pure and there is noise. If the dial tone is pure, it means that the telephone line is of good quality, otherwise it means that the telephone line is of poor quality. If you suspect that there is a problem with the quality of the telephone line, you can test the telephone in sections to help find the problem. After the problem of external lines is eliminated, it is also necessary to check whether the telephone line in the user's home is damaged, and if so, replace it with a new telephone line.

Experience activities: inject vitality into the work of community managers

During this experience, I got along well with the community manager. Learn from them, they are very motivated and patiently explain some technical problems until I master them. In their work, they pay more attention to the quality of service, regard the users in the community as a big family, establish good professional ethics and service standards, and serve the users attentively.

Through learning, I further realized that enterprises can't do without the market and marketing. Doing a good job in marketing will make an enterprise miracle and bring vitality and vitality. In the study, the teacher also embodies good professional ethics and service norms.

In the usual marketing work, I also deeply understand the importance of service work, and often hear users compare and evaluate the service quality between us and other telecom operators. In view of our adsl business, users' evaluation is relatively high. Telecom enterprises are now selling services, and the quality of services directly affects the acceptance of telecom products by the market and users.

This experience activity is in contact with the needs of users in all aspects, so I learned how to do a good job in user service during the activity. In this activity, I am very grateful to the leader of Bus No.1 and the community manager who took me to study. They gave me a lot of help. During the activity, I have an intuitive understanding of "strong support and quick response", providing quality services for the front-end departments and being invincible in the market competition.

In the future work, I will definitely run through the market competition consciousness, serve the front end, ensure to do my job well, and improve the core competitiveness of this enterprise. The following are some immature suggestions after my experience: In the past, the service goal was to satisfy users, but now it is necessary to achieve the goal of touching users and upgrade the service to a higher level.

Community managers should not only install telephones at home, but also add some extra services. For example, when drilling holes at home, we bring our own vacuum cleaner or cleaning tools to clean up the dust after drilling holes; For example, after installing a mobile phone, I volunteered to help users carry domestic garbage; For example, we have mastered some basic telephone operation methods, and some elderly users have the need to use abbreviated dialing. We help users to open services; When repairing the phone, we take a spare phone to solve the urgent needs of users. "Details determine success or failure", and unexpected practices in details can often achieve better results, laying a solid foundation for us to firmly occupy the market.

Work Experience and Gains of Sales Staff (3)

Through the study last semester, I should say that I have a basic understanding of marketing. Marketing is a science, an applied science and a science about the overall marketing management of enterprises. "Business" means "planning", which specifically includes marketing environment investigation, purchase behavior analysis, market research and forecast, sales planning and establishing customer information. "Selling" means "selling", that is, selling products in the market according to the planned scheme through professionally trained marketing personnel. It can be seen that there is "marketing" first and then "marketing". "Marketing", as the beginning of the whole marketing activity, is often the key to the success or failure of marketing.

How to use marketing skills to open the market and increase income has become the primary task of all walks of life. But in practice, people often pay more attention to "sales" than "operation", and the result is half the effort and little effect. In today's era of knowledge economy, enterprises must use their brains, do a good job in intellectual articles and play the key role of "camp" if they want to turn their advantages into victories. In a certain sense, "camp" is the method, "sales" is the operation, and you can win if you do it well. Successful "winning" can not only consolidate the original market, but also continuously develop new markets. For example, Haier has introduced a washing machine that can wash sweet potatoes, a child prodigy washing machine and a washing machine that can wash shrimps. 1996, a farmer in Chengdu, Sichuan complained that the drain pipe of Haier washing machine was always blocked. When the service personnel came to the door for maintenance, they found that farmers washed sweet potatoes (also called sweet potatoes in the south) with washing machines, of course, because the soil was large and easy to block.

The service staff did not shirk their responsibilities, but helped the customer thicken the drainage pipeline. The customers were so grateful that they complained that they had caused trouble to Haier people, saying that if there was a washing machine for washing sweet potatoes, they wouldn't have to bother Haier people. This sentence of the peasant brother was remembered by Haier people. Haier marketers found that in Chengdu Plain, which is rich in sweet potatoes, many farmers not only sold some fresh sweet potatoes, but also washed a lot of them and processed them into French fries. But washing the soil stained with sweet potatoes is time-consuming and laborious, so farmers use washing machines. Further investigation found that after many washing machines in rural Sichuan were used for a period of time, the motor speed was weakened and the motor shell was heated. Ask the farmers to know that they wash sweet potatoes with washing machines in winter and wash clothes with washing machines in summer. This gave Zhang Ruimin a bold idea: to invent a washing machine for washing sweet potatoes. 1997 Haier set up a four-person research team headed by engineer Li chongzheng, and put it into mass production in April 1998. The model of the washing machine is XPB40-DS, which not only has all the functions of a general double-barrel washing machine, but also can wash sweet potatoes, fruits and even clams, and the price is only 848 yuan. The first production of 1 1,000 units was put into the countryside and was immediately robbed.

Generally speaking, June to August is the off-season of washing machine sales every year. During this period, many manufacturers withdrew their promoters from the shopping malls. Zhang Ruimin wondered: Is it that the hotter the weather, the more people sweat and the less they wash clothes? The survey found that it is not that ordinary people don't wash clothes, but that the 5 kg washing machine is not practical in summer, which wastes both water and electricity. As a result, Haier's researchers quickly designed a washing machine with a laundry capacity of only 1.5 kg? Little prodigy. Little prodigy put into production in Shanghai for trial sale because Zhang Ruimin thinks that Shanghainese have high consumption level and are picky. As a result, Shanghainese immediately recognized the smallest washing machine in the world. After the product sold well in Shanghai, it quickly swept the country. In less than two years, Haier child prodigy sold more than 1 10,000 units nationwide and exported to Japan and South Korea. Zhang Ruimin warned employees: "Only the idea of off-season, there is no market in off-season."

In Tibet, Haier washing machine can even make qualified ghee. In July 2000, Haier Group developed a plateau-type "child prodigy" washing machine which can wash clothes and butter, and it was welcomed by consumers as soon as it was listed in Tibet, thus opening up its own unique market. It takes three hours for this washing machine to make butter, which is equivalent to three days' work for a Tibetan woman. After buying this washing machine, Tibetan compatriots can bid farewell to the heavy housework of butter beating by hand.

At the first Hefei "Lobster Festival" held in 2002, Haier launched a "shrimp washing machine", which triggered a rare rush to buy. Hundreds of "shrimp washing machines" were snapped up by local consumers in less than a day, and many lobster shop operators paid a deposit to make an appointment. This Haier "shrimp washer" was awarded the "Market Prospect Award" by Anhui TV Station because of its huge market potential. Anhui in May is the season when local specialty lobsters are on the market. Lobster is a favorite food of many consumers. Every season, the business of large and small stalls in lobster shops is extremely hot. There are thousands of lobster shops, large and small, in Hefei alone, consuming nearly 50,000 Jin of lobster every day. However, the problem that lobster is delicious and difficult to clean has been puzzling the operators of local lobster shops. Because lobsters grow in mud bays, they are covered with mud when fishing, which is very troublesome to clean. Generally, lobster shops need 2-3 people to wash lobsters by hand every day, but often the shrimps washed in one day are not as much as those sold in a few hours. Moreover, manual cleaning is time-consuming and laborious, which also increases the labor cost. In view of this potential market demand, Haier Washing Machine Division quickly launched a "shrimp washing machine" that can wash lobsters by using its own "sweet potato washing machine" technology. The whole plastic bucket and wide voltage design not only save time and labor, but also have a very good washing effect and reasonable price positioning, which greatly meets the needs of local consumers. In the past, it took 10- 15 minutes to wash 2 kilograms of lobster by one person. Now it takes only three minutes to finish with the lobster machine.

"I heard that your washing machine can butter herders and wash lobsters in Hefei restaurants. It's amazing! Can you wash buckwheat skin? " One day in 2003, a phone call from a pillow factory in the north entered Haier headquarters. Haier washing machine company only took 24 hours after receiving the user's demand. On the basis of the existing washing machine module technology, a washing machine which can wash buckwheat skin pillows was innovatively introduced, which was well received by users and became another classic to meet the individual needs of the market after Haier sweet potato washing machine, butter blender and lobster washing machine. Li Shizhen, a medical scientist in Ming Dynasty, recorded a kind of "eyesight-improving pillow" in Compendium of Materia Medica: "Buckwheat skin and mung bean skin? Chrysanthemum is used as a pillow until it is old and bright. " In China, people have always regarded buckwheat skin pillow core as the top grade in pillows. Buckwheat husk is a kind of raw grain, oily and high in hardness. If you don't wash it often or dry it in the sun, it is easy to breed bacteria. But it is very difficult to clean and dry buckwheat husk, because it is very small and light, so it is difficult to dry. If you dry it outdoors, it is more likely to be blown away by the wind. Cleaning and drying of buckwheat husk has become a big problem for manufacturers and consumers of buckwheat husk pillows. Haier's "two prodigies" washing machine can be used for home washing and pillow washing of buckwheat husk. It not only has the basic function of washing and dehydration, but also has two unique and efficient drying technologies, PTC rotary drying and natural air drying. At the same time, the specially designed buckwheat husk packaging washing bag and Haier's unique "antibacterial" technology have solved the problem of cleaning and drying buckwheat husk pillows very satisfactorily. This kind of "camp" not only opened up Haier's business market, but also served the social life. Consumer satisfaction and Haier satisfaction are manifold. Why not?

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