What is the adjustment work? How to do it well?

Dispatching is the core of travel agencies, and whether there is a dispatch team with high quality, high efficiency and strong sense of responsibility is often the key to the success of travel agencies. Therefore, the training of dispatched personnel's quality, professional ability and work efficiency is particularly important and should be paid more attention to.

Planned dispatch, also known as planned dispatch, is the general dispatcher and commander-in-chief of the travel agency to complete the reception business and implement the plan of sending and leaving the group. The dispatcher, on behalf of the travel agency, establishes cooperative relations with travel suppliers, signs relevant agreements, ensures that all the entrusted matters required for providing tourists are implemented, and undertakes the task of handling related plan changes and emergencies.

In the operation and management of travel agencies, the marketing department, the planning and dispatching department and the reception department constitute the three main sections of the specific operation of travel agencies, and together with the logistics departments such as finance and personnel, constitute the whole operation system of travel agencies. Planning plays an extremely important role in the overall operation of travel agencies, which is reflected in:

1, the main link of travel agency's business activities

Travel agencies sell promised products, while tourists buy prepaid products. In the process of traveling, whether tourists can get tourism products that match the prepaid amount, whether travel agencies can honor their promises on food, housing and transportation, customer satisfaction, complaint rate, etc. , largely depends on the quality of travel agency planning. The whole process from the sale of tourism products to the consumption of tourism products by guests is always related to the adjustment work. Planning, scheduling, going out, picking routes and arranging trips are the preconditions to ensure the smooth awakening of tourism activities, while the timely transmission of relevant information inside is to ensure the smooth progress of sales and reception business.

2. The gateway of travel cost control

With the increasingly fierce competition, the gross profit of tourism is gradually decreasing, and the cost of travel agencies determines whether enterprises can survive and the space and market share of travel agencies' profit growth. Under the same conditions, the negotiation ability of the dispatcher is expected to be closely related to getting better car rental and air ticket prices for travel agencies and reducing the price of the whole line. On the same route, under the condition of ensuring the same accommodation level, guests often ask why your travel agency is so expensive than other travel agencies. The reason is the problem of high and low cost. Therefore, the cost of travel agencies is controlled by plan adjustment.

3. Affect tourists' satisfaction.

In travel complaints, many people will focus on tour guides and drivers. However, according to the analysis of relevant data, the service quality of travel agencies is more related to the operational process of dispatching personnel. The tour guide-led formation plan, such as the dining time, dining place, car allocation, scenic spot arrangement, hotel implementation and air ticket reservation, cannot be changed at will, so the clarity and arrival of the itinerary plan will directly affect the satisfaction of tourists.

Based on the importance of debugging, we can do debugging well from the following aspects:

1, the quotation should be accurate soon.

The quotation should be very quick and effective. In the Pearl River Delta, due to the influence of regional culture, guests hate random quotation. As soon as the police heard the guest say, "Do you understand or not? Why is it different from what you told me before? " The best way is to pay close attention to the price changes, especially in Jinzhou and other periods, hotels, restaurants, fares, scenic spots tickets have changed, and when the number of visitors is as high as dozens every day, it is even more necessary to quote accurately.

Step 2 communicate with the tour guide

Know more about our tour guides and arrange tour guides according to the characteristics of tour groups. If it is a tour guide who has no dispatching right, it is suggested that the reception department send a tour guide, which is conducive to ensuring the quality of tourism products and improving tourists' satisfaction. For example, some tour guides are very good at leading teachers' groups, but it is difficult to deal with them instead of individual groups. At the same time, we should pay attention to the tour guide or tour leader in time after the team comes back. Their opinions on ground connection, hotels and scenic spots are very direct, which is conducive to smoother work and timely adjustment.

3. Update information in time

The dispatcher should keep all the information he knows up to date, such as train time inquiry system, aircraft time investigation system, weather forecast inquiry system, road condition inquiry table, etc. For example, a road was closed one day, but no information was received, and the price did not change when the car was sent. You may find that this route is at a loss after leaving the group. Not long ago, I had a friend who took part in a tour to Chimelong Happy World, but it rained all day that day, and my friend was disappointed and complained that the weather forecast was not checked. Although there are some objective reasons, some unnecessary things can be avoided with more efforts. At the same time, it is necessary to know some information of peers in time, and it is best to go to the competitor's website every week to understand the market situation.

4, usually charge more

For example, some negotiation skills, books dealing with emergencies, legal knowledge, tourism-related laws and regulations, etc. , as well as more experience and excellent study on planning and dispatching, and more participation in the forum of China Planning and Dispatching Network.

Step 5 be careful

Careful planning directly affects the quality of team service. The itinerary standard should be clearly written, and the parties should sign when going through various formalities, confirm with the partners and the hotel, and ask the other party to return and purchase tickets carefully. When the team comes back, they need to collect all relevant documents. All these need to be carefully adjusted.