Advanced deeds of mobile individuals

Model essay on advanced deeds of mobile individuals

With the continuous progress of society and the rapid development of economy, the information age has quietly arrived. In this era of knowledge economy, information engineering has attracted more and more attention from the world, and it has also become one of the standards to measure a country's comprehensive strength. The following is my model essay on the advanced deeds of mobile individuals. Welcome to read the reference.

Mobile personal advanced deeds model essay 1 dedication to youth shine.

-* * Personal Advanced Deeds of Mobile Company

Youth, responsibility, dedication and challenge, seemingly unrelated words, all point to a young man who is only 24 years old. He is an ordinary employee of * * * Network Department. * * Since joining Suzhou Mobile Network Department in 20xx, he has been based on his post, conscientious, responsible, selfless, pioneering and innovative, and has written one song after another with his beautiful youth.

He is a young man who has ideas and dares to innovate. Due to the needs of the company's work adjustment, he began to take charge of the company's project acceptance management in * * *. Although this is a strange task for him, he has optimized and improved the pipeline acceptance system for many times in line with the company's responsibility and personal responsibility, with a good style of modesty and prudence and fearless innovation spirit, combined with the actual situation of the project, and successfully completed it.

He is a pragmatic young man who is not afraid of hardship. During the more than one year in * *, I actively cooperated with * * and successfully completed the relocation of * * computer room, including core computer rooms such as South Gate main computer room, Shengpu and Changqiao. In the heavy and busy relocation work, he never shouted tired or complained, and moved forward actively with the vigor and vitality of young people. And constantly improve the work system and improve work efficiency. In particular, in cooperation with the relocation and cutover of the main machine room in the south gate, he has always adhered to the freezing weather of MINUS three or four degrees and cooperated to complete the cutover of optical cables and equipment for several days. Finally, the relocation task of the main computer room was completed efficiently, but he missed the celebration banquet of the relocation project of the south gate main computer room because of overwork, bad cold and pharyngitis.

He is a young man who shoulders heavy burdens and is not afraid of difficulties. In * *, in order to better promote td construction, the company established the ptn Phase III project promotion team at the end of *, and he was successfully elected as a member of the team. In the process of cooperating with the project, he took the initiative to undertake major and complicated tasks, actively collected information on planning scheme changes, coordinated communication lines, and closely cooperated with equipment personnel. By taking effective management measures, the progress of ptn Phase III project was greatly promoted. His outstanding contribution has been highly praised and unanimously affirmed by leaders and colleagues. * * After the ptn meeting in the afternoon, regardless of personal safety, cooperate with the special line for emergency repair. Unfortunately, he fell and broke his left patella. Pay close attention to the progress of the project during hospitalization, and sort out and integrate ptn access layer 12 1 new td station.

On his young face, we can see his passion and vitality for the cause of the company. In his dedication again and again, we can see his noble sentiment of no regrets and hard work. His flower-like youth, because he has no regrets, is more colorful and shining.

I'm just an ordinary employee of China Mobile Communication Company. In an ordinary post, engaging in ordinary service work can make customers feel the warmth like spring all the time, and let customers feel our personalized service of "moistening things silently".

At work, I have no complaints, bravely face the difficulties and pressures in every job, and don't allow myself to make any mistakes. I often tell myself that everything I say and do represents the image of China Mobile. Since you choose to serve this industry, you should treat it with full enthusiasm, keep in mind the service slogan "The customer is always right, and the customer is God", and use the same sincere smile and patient explanation to resolve the misunderstanding and doubts of customers. In the past four years, we have been rated as "service star" and "excellent employee" for many times, praised by leaders at all levels and unanimously welcomed by customers. There have been no customer complaints, and my colleagues have praised me. The key to success lies in having firm beliefs and persistent dreams in your heart and serving customers with the greatest enthusiasm. Through hard work and a responsible attitude towards customers, I have successfully completed various tasks, and at the same time, I have gained a happy and confident life.

As we all know, the job of the business front desk, in the final analysis, is to deal with people. In Qian Qian, dealing with thousands of customers is not something a sweet mouth can handle. Salespeople must have good comprehensive quality. Your own quality, as well as your cultural level, work ability, and even dealing with others and rich personal connotation are all comprehensively reflected. Everyone, through hard work, simple business skills may be improved in a short time, but it is far from enough to provide services to customers. Therefore, when serving customers, we should not only ensure that the service is in place, but also give customers the best service enjoyment, so that they can feel the happiness of receiving services. I always believe that providing customers with civilized and high-quality services is not just empty talk. In the final analysis, first of all, it is a deep affection, a heart-to-heart communication, rather than blunt words and formatted procedures. Anyone can say phrases like "hello" and "please", but it must come from the heart and enter the heart of the customer, so that the customer can have a warm feeling when he comes to the mobile company.

There are no unreasonable customers, only poor service.

This year 165438+ 10/8, everyone is working hard. Suddenly, a customer angrily walked into the business hall, holding a mobile phone in his hand and asked me, "Why do you charge fees?" I want to complain to the industry and commerce department about you. My number is134766 ××××××, and I have never ordered any Monternet information. " At that time, I listened carefully to his statement, poured him a glass of water, and smiled and said to him, "Don't worry, Sir, I can understand your feelings. I will find out and give you a satisfactory answer. " The customer's mood calmed down temporarily. After careful inquiry, it was found that this number dialed the telephone number of12590×××××××× information station at noon that day. This part of the cost of voice magazine was included in the customer's information collection fee, and the user's mobile phone call record was checked on the spot, which really kept the call record of this phone. When I told the customer the result of this inquiry and the details of how to charge the voice magazine, he suddenly realized: "Yes, yes, I did make this call, and now I understand." Thank you. Customer complaints should be regarded as more precious trust than gold. It provides a kind of market feedback information for enterprises and plays an important role in their marketing strategies. I think helping others is also a kind of happiness. It is also a pleasure to establish the concept of "customer first", put yourself in the customer's shoes, understand the situation and difficulties faced by customers, and help customers solve problems.

Sincere dedication and enthusiastic service

Now there is no "iron rice bowl" in market competition, only customers are our parents. In other words, the failure of market competition will lead to unemployment; Either the big fish eat small fish, or the fast fish eat the slow fish. I remember a customer went to the front desk with an ID card and cancelled the network service. I asked him why he quit the internet, and he said calmly, "There is no reason, so I don't need it for the time being." When I found that the customer's monthly phone bill is relatively high and belongs to high-value customers, I think there must be other reasons. After patient and meticulous communication, I learned that the customer often goes to other places to do business, and the monthly phone bill is very high. Not long ago, his mobile phone was turned off twice in a row when his business was busy, and when he came back, he asked to quit the network in a rage. When I learned the actual situation, I said to him, "Boss Wang, your business is so big. If you change the number, the customer will not be able to contact you, which will definitely have a great impact on your business. " The customer still insisted: "I stopped without receiving any notice, so it doesn't affect my business?" "I'm sorry, I understand how you feel. Do you think this will work? Starting today, I will monitor your number every month. When the prepaid phone bill is low, I will call you to avoid the inconvenience caused by downtime. What do you say? " After some retention, the customer finally agreed to continue to use this number. In the future work, this boss is also very supportive of my work. I also keep my promise and always pay attention to my boss's phone bill. His cell phone never stopped. In practical work, we should pay attention to service details. Customer satisfaction is our behavior guide, not asking what we should do, but what customers need us to do. Knowledge builds thoughts, thoughts guide mentality, mentality affects actions, and actions make life!

Serve with your heart and experience with love.

I remember once, a special customer came to the business hall. I greeted him warmly: "What business do you need?" However, this "arrogant" customer ignored me, looked around, went to the business window, took out his mobile phone, and finally made a gesture. I just found out that I am deaf and dumb. Due to the physical defects of the client, she can't hear what others are saying and can't clearly express what she wants to do. I'm really anxious! I had an idea, wrote the content of the inquiry on a post-it note and got the customer's mobile phone number from the mobile phone. The front desk checked the number, which is normal, but it can't make phone calls or send text messages normally. At this time, I feel that SMS is the only way for a deaf-mute to communicate with the outside world, and I must help her fix it. I carefully checked her mobile phone, and it turned out that her card was newly bought, and the mobile phone was old-fashioned and incompatible with the card. I gave her a 16k sim card to insert into the machine, and immediately the words China Mobile appeared. By the way, I set the wrong time on her mobile phone, and she gave me a thumbs-up before she left.

The constant service subject has won our expanding market share in the process of transformation, and built a constantly enriched corporate culture of mobile companies. I am not only dedicated to my service, but also conscientious in my business.

Working in the business hall every day is to serve customers wholeheartedly. Customers also touched me with sincere smiles and simple words. In the heart-to-heart communication, I deeply felt the joy of giving. I may be unknown forever in this ordinary post of business front desk, but I think it is worthwhile to dedicate my love for my career and my love for my post to Mobile and my customers, as long as I can make thousands of customers in Qian Qian and Qian Qian smile forever. Face the future calmly, boldly integrate into the society, keep pace with the times, improve quality, improve oneself, prove their value with rich knowledge, illuminate their lives with flashing wisdom, and fully display the elegance and charm of civilized women in the new era.

Yesterday's hardships created today's glory, and yesterday's tempering condensed into today's strength. Today, I still start from every fresh morning and still build a bridge that touches customers' hearts with our sincere smile. Magnificent career, colorful life and dedicated service are all built in front of this ordinary three-foot counter. What I see is the dedication of mobile people and the sincere smiling faces of customers. I think of the brilliant future of China Mobile!

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