12345 is there a charge?

12345 the mayor's telephone is a government service hotline, which is free of charge. The public service hotline implements the working mechanism of external service number one, centralized acceptance, classified disposal, unified coordination, linkage of all parties and limited time handling. After the citizens call the "12345" hotline, the call center hotline receptionist will answer the phone first. After answering the calls of the masses, the hotline receptionist will directly answer the consulting questions that can be answered directly according to the information in the knowledge base, and transfer the consulting questions that cannot be answered directly, as well as help, complaints and suggestions, to the relevant districts, counties and departments for handling in time. Relevant districts, counties and departments shall promptly and properly handle incoming calls and reply to the public, and at the same time feed back the processing results to the public service hotline.

12345 mainly accepts the following affairs:

1. Consulting policies and regulations on the responsibilities, procedures, administrative examination and approval, administrative acceptance and investment attraction of government departments and staff;

2 opinions and suggestions on the reform and opening up, economic construction, urban construction and management of our city;

3, labor security, medical services, education, safety and other social life needs to be solved by the government;

4. Ask the government to coordinate and solve the production, operation and development environment of enterprises;

5. Criticism and complaints against government departments and their staff;

6. Provide comprehensive information inquiry services such as transportation, weather forecast, legal consultation, tourism and catering, life service, ticket inquiry and charitable donation.

What should be paid attention to when calling the public service hotline is that the facts of the call appeal must be clear, and the real name and effective contact information should be left. If the complaint involves the scope of the Party committee, the National People's Congress, the CPPCC, the army and the judicial organs, citizens should report directly to the complaint departments of these units, and the complaint has been tried twice in the court of judicial proceedings or a judgment has been made. Citizens should report directly to the Standing Committee of the Municipal People's Congress, the Political and Legal Committee of the Municipal Party Committee or the judicial organ at the next higher level. For emergency help involving the safety of life and property, citizens should call 65438 directly. Parents should strengthen the education and management of minors to prevent misdialing. For invalid calls, the seating staff will patiently persuade and persuade. For malicious harassing calls, if they are repeatedly dialed after persuasion, the public security department will investigate the responsibility according to the relevant provisions of the Law on Public Security Administration Punishment.

legal ground

12345 regulations on government service hotline

Article 2 12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the service platform established in this city, which is composed of 12345 telephone, WeChat, Weibo and other supporting media.