How do you say the pleasantries of workplace visits?

At work, we often visit and meet because of etiquette or some specific purpose. During the interview, our eloquence in chatting and asking questions directly affects whether we can finally achieve the purpose of meeting. So, what about the pleasantries of workplace visits? Here's what I've compiled for you about the pleasantries of workplace visits. Welcome everyone to learn from and refer to. I hope it helps you.

How do you say the pleasantries of workplace visits?

According to the nature of the meeting, there are official visits and private visits. Official visit is a targeted work visit to achieve a certain purpose, which is more serious and formal. Official visits can be divided into courtesy visits and business visits. The former aims at harmonious interpersonal relationships, such as regular visits to relevant units with close working relationships; Most of the latter's visits are to solve some specific affairs.

Official visits are usually arranged in advance and even carefully organized. Private visit refers to visiting relatives and friends in interpersonal communication, which is more casual. With the help of interviews, we can get to know each other, communicate information and enhance trust.

Formally, interviews are divided into three types: initial visit, revisiting and returning visit-the initial visit is often solemn; Revisiting is a sign of closer relationship; The return visit embodies the tradition of "coming without being rude".

The forms and characteristics of interviews are different, and interviews with different people under different circumstances are naturally ever-changing. However, in their structure, there is also the characteristic of * *, that is, the interview can generally include three parts: "opening", "greeting" and "farewell".

First, the opening

1, agreed in advance

The interview should be agreed in advance, and the time and place (specific to the building/floor and floor) should be specified. For example, if you want to meet in the business building, you need to go to the "X floor, Block A, Phase I of a building" in advance. Try to avoid arriving at the appointed time. Although I arrived at the appointed place, I was late because I went to the wrong building and floor.

2, the door etiquette

When you arrive at the door of the interview, you should gently knock on the door or ring the doorbell. Even if the door is open, ask politely, "Is xxx there?" Or "Is there anyone in the room?" Don't barge in After meeting, you should say hello immediately, and then follow the host into the door.

3. Scene: First visit &; Review and return visit

First time visitor

If this is your first visit, you can usually say hello like this:

"ah! I've always wanted to see it, and today I finally got my wish! "

"Thank you for waiting for the first time."

You can also associate related congratulations and rewards. For example:

"I haven't had a chance to visit, so I'll pay a New Year call to you today" (first visit),

The same technique applies to return visits and return visits:

"After many years, take advantage of your appointment to congratulate your old friends!" (revisit)

"Last time xx happened, you came all the way here, which made me uneasy all the time ..." (Return visit)

Revisiting visitor

If you are revisiting, you are welcome to say hello. Generally speaking, you just need to say a few simple words, such as:

"We meet again. Was it a month ago that I was here last time? "

In an intimate relationship, you can make a joke without losing your sense of humor:

"Here I am again. Are you all bored/missing me? "

C, return visitors

Most repeat customers are out of courtesy or thanks, so always consider this feature when greeting. Usually you can say something like this:

"Thank you for coming last time. I came to thank you today. "

"The last time you left, I thought, thank you again at your house anyway!"

Generally speaking, both the initial visit and the revisit have a strong purpose, and the return visit is mostly ceremonial or transactional. Therefore, the eloquence of the opening remarks of the first visit, revisit and return visit should first be considered from the aspects of etiquette, routine and randomness.

4. Focus: Etiquette &; Free trade

I. Courtesy visit

Most of them are related to congratulations. Door-entry language is often associated with congratulations, rewards and other contents.

For example, when visiting a unit:

"Congratulations to your company for winning the XX Best Enterprise Award! The last time I saw you, it was ... "

Someone's promotion:

"Section Chief/Director XX, I heard that you were promoted to ... Last time I saw you, I thought you must be promoted."

Business interview

If you attend a business interview, you should think more about the purpose of the interview. First of all, before explaining the purpose of this trip and the content you want to cooperate with, you need to be clear about your identity:

"Hello, I'm very sorry to bother you. I'm … I'm here to ask you about … "

However, it is generally not appropriate to "cut to the chase" when visiting for the first time, and more attention should be paid to etiquette when entering the door. Words such as "begging" or "entrusting" need not be too modest or arrogant, which reflects the good professional quality of professionals.

C, random interview

Casual interviews are generally private interviews, and the relationship between the two sides is relatively close and unconstrained, and oral English is dispensable. One thing to consider is that if a deliberate "prologue" is prepared, it is necessary to judge whether to say it externally or internally according to the actual situation. Avoid deliberately preparing to alienate the relationship after entering the room and taking a seat.

As an interviewee

"Isn't it a pleasure to have friends coming from afar?" As the interviewee, you should respond enthusiastically to the interviewer's admission speech, or express your condolences and thanks. For example, you can say the following:

"I've always wanted to talk to you at home. Please come in! "

"I'm lazy. I haven't been to your place for a long time. "

"Oh, I bothered you last time. How can I thank you for letting you go again this time? "

Second, greetings

Greeting is asking for warmth and coldness. Although greeting is a greeting when people meet, it is a bridge of friendship between speakers and an indispensable part of interpersonal communication. Greeting is not dispensable, it is a fixed phrase, a brick to attract jade, and a chess piece to have a pleasant conversation with people who meet for the first time. From the communication point of view, it is called "greeting conversation". So, in communication, how many ways are there to greet * * *?

1, greetings

Greeting greetings are the most commonly used forms in daily life. Different greetings can be made according to different occasions, environments and objects.

For example, consider the age: ask the child: "How old?" Or ask, "What grade are you in?" For the elderly, you can ask: "How are you?" Ask adults, "Are you busy at work?" To be professional, you can ask professionals: "Are you still in court (judge)/attending classes (professor) today?" Ask the entrepreneur: "Has the company launched any new projects recently?" Greetings to friends and colleagues are more abundant, and good use can draw closer relations and enhance friendship.

Step 2 talk in other ways

"The weather is really good today." Such words are also common greetings in daily life. For example, when visiting a stranger for the first time, the other person may be wary. When strangers meet, it is difficult to find a topic for a while, and they will say something like "It's very cold today", "I'm lucky that there was no traffic jam on my way here today" and "Your office is relatively easy to find/beautifully decorated". This is a good way to greet people when they meet for the first time.

3, touching the scene.

Touching the scene is a temporary greeting for a specific conversation scene. For example, what the other person has just finished, what he is doing and what he will do can be used as a topic of greeting. Such as more temporary visits:

"Good morning, are you in a hurry to go to work?" (in the morning, at home or on the road)

"Have you eaten?" (in the canteen)

"Really study hard, still studying! Sorry to bother you ... "(in the library or office)

This greeting comes casually and naturally.

Step 4 compliment style

Some psychologists have concluded that the simplest rule for people to live a happy life with a peaceful mind is to give people praise. The sociality of human beings determines that almost anyone needs the affirmation and recognition of others and sincere praise from others. Compliment greetings can create a harmonious atmosphere and make others happy, but workplace greetings should be moderate and enough is enough. Especially with some compliments, you should be more cautious and not speak casually, otherwise it will be counterproductive. When greeting, you need to pay attention to the following details:

First, the topic should be naturally derived

Greetings usually include warm and cold weather, busy work, good or bad study, good health, relatives' past lives, etc. However, when you say hello, you should choose what to talk about specifically. Both sides of the interview should be good at selecting topics of mutual interest or distinct feelings from close places. For example, if the weather is particularly cold, you can start with low temperature; The other party recently won an award. You can talk about it from work and study. If you are sick, talk about health care. In short, the topic must come from nature.

B, establish identity psychology

The so-called "establishing identity psychology" means that the two sides have to find more common language in order to achieve psychological convergence. In this way, greetings are the bridge to promote the whole visit. Please look at the following example:

You: Did you draw this picture yourself? What a nice painting!

Customer: You flatter me. I only studied in an amateur art school for a few days.

You: You also went to an amateur art school?

Customer: Why? Listen, you're not an amateur.

You: When I was young, I studied painting with teacher xxx at Lu Xun Amateur Art School.

Customer: Really? What a coincidence! I am also a student of teacher xxx!

This little greeting is to seek common ground while reserving differences, which shortens the psychological gap between the two sides at once, thus making the greeting an effective means for further talks between the two sides.

C, create a harmonious atmosphere

Creating a harmonious atmosphere is the purpose of greeting. If a visit lacks a harmonious atmosphere, it is not a successful visit. Therefore, when greeting, language should pay sincere and frank attention to each other's pain, anxiety and loved ones, and express their true feelings in corresponding language, thus creating an increasingly speculative and harmonious atmosphere.

Third, farewell.

When others say goodbye, one should take good care of the spoken language; Second, I want to express my gratitude and ask the respondents to stay; Third, we should consider inviting each other. For example, "Today is my first time here. Thank you very much for talking to me for so long! " "XX, I'm leaving. When will you come to my office (home)? " What needs to be noted here is that you should not be reluctant to invite the other party, nor should you blame the other party for not visiting yourself, such as "I have been coming to see you all the time, when will you come to my house", so as not to give people the impression of "grievance".

If it is a business trip, when you say goodbye, you may wish to point out again: "Please do this, thank you very much!" For courtesy calls, don't forget to congratulate or thank you again, such as "Goodbye and wish you success in your career!" If you are the interviewee, you should also remember to thank the other person for his visit and sincerely invite him to come again next time.

Although the opening remarks, greetings and farewell words in the interview process seem to be just polite, a person with high professional quality must not be vague, and must try his best to be polite and lead the interview with gentlemanly manners.

Further reading: detailed skills of visiting customers in the workplace

1. Important visits should be arranged.

In the process of visiting customers, in order to achieve the purpose of closing a deal, it is often necessary to communicate with customers three times and five times. In this process, if you have something important to communicate with customers, you must make an appointment in advance. Only in this way can the visit plan be carried out smoothly.

2. Save customers' time

Everyone's time is a valuable resource. For your customers, many of them are leaders of enterprises, and their time is more precious. You must save their time during the visit. Generally speaking, it takes no more than 1 minute to call to greet them, no more than 3 minutes to make an appointment, and no more than 5 minutes to introduce products or services. If you are negotiating with an important customer, the telephone call to establish a customer relationship should usually not exceed 15 minutes, otherwise it is no longer suitable for making a phone call.

3. Spend time with decision makers.

The purpose of visiting customers is to reach an effective agreement with customers, and the decision-making power to reach an agreement is generally in the hands of decision makers. These decision makers mainly refer to the person in charge, the chairman, the general manager and the factory director. For enterprises and institutions, it is mainly the party secretary, director, director, director, etc. In this regard, at least you should find the relevant project leader and spend more time on who has the right to decide. Of course, the auxiliary role of other personnel is not ruled out, but the main energy should be placed on the decision-maker, so that the efficiency of the visit will be greatly improved.

Five details easy to ignore

In addition to products, the sales staff's handling of some details when visiting customers also has an important impact on the sales success rate.

1, only a little better than the customer's dress.

Experts say that the best dressing plan is "customer+1", which is only "a little better" than customers. It can not only show respect for customers, but also not open the distance between the two sides. The contrast between the dress and the interviewee is too great, which will make the other person uncomfortable and invisibly open the distance between the two sides. For example, building materials sales staff often visit designers and construction managers of general contractors. The former certainly needs shirts and ties to show your professional image. The latter should not wear the same clothes, because the construction site environment is limited, and it is impossible to let the staff pay attention to the dress. If you wear too good clothes and go to the construction site, don't talk to customers, and you may even find a place to sit.

Don't answer the phone when talking with customers.

Most calls belong to salespeople. Function, it is not realistic to talk to customers without a phone. However, most of our salespeople are very polite. Before answering the phone, they will formally ask each other's permission. Generally speaking, the other party will be generous and say no problem. But I tell you, the other person will say in his heart, "It seems that the person on the phone is more important than me. Why did it take so long?" Therefore, during the first visit or important visit, the salesperson never answers the phone. If the caller is an important person, you should also pass some simple greetings and hang up the phone quickly, and then call back after the meeting.

3. Replace "I" with "we" or "we"

Salespeople will give each other a psychological hint when they say "we": salespeople and customers are together, but they think from the customer's point of view. Although there is only one more word than "I", it is also a little closer. Salespeople in the north have some advantages in working in the south. Northerners like to say "we", while southerners are used to saying "I".

4. Take a notebook with you.

It is definitely a good work habit for a salesperson to write down the time and place, the customer's name and title, the customer's needs, the things promised to the customer, the time of the next visit, and his own work summary and experience. Another advantage is that when you listen to customers while taking pious notes, you can not only encourage customers to talk more about their needs, but also feel respect in their hearts, so your next sales work will not be smooth sailing.

5. Keep the same conversation style.

Young sales novices should pay special attention to this. You are quick-witted, eloquent, and fast-paced. When you meet a customer, you can't keep up with your old ideas, and you don't know what you are talking about, which can easily cause customers' disgust.