What platform is 12345?

12345 belongs to the management of government departments.

12345 belongs to the mayor's hotline, also known as the citizen's hotline, and is the government's convenience hotline.

12345 is a public service platform set up by local municipal people's governments to handle hotline matters, providing 24-hour manual service.

12345 service hotline is usually used for:

1. Public service information consultation on administrative functions, responsibilities, policies and procedures;

2 complaints, opinions and suggestions on administrative management, social management and public services;

3. Non-emergency management and service for help within the scope of administrative functions and powers;

4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report;

5. Praise the efficiency and administrative effectiveness of government departments and their staff.

12345 mainly accepts the following:

1. Consulting policies and regulations on the responsibilities, procedures, administrative examination and approval, administrative acceptance and investment attraction of government departments and staff;

2 opinions and suggestions on the reform and opening up, economic construction, urban construction and management of our city;

3, labor security, medical services, education, safety and other social life needs to be solved by the government;

4. Ask the government to coordinate and solve the production, operation and development environment of enterprises;

5. Criticism and complaints against government departments and their staff;

6. Provide comprehensive information inquiry services such as transportation, weather forecast, legal consultation, tourism and catering, life service, ticket inquiry and charitable donation.

legal ground

Regulations of People's Republic of China (PRC) Municipality on Information Disclosure

Article 4 People's governments at all levels and people's government departments at or above the county level shall establish and improve the government information disclosure system of their administrative organs, and the designated institutions (hereinafter referred to as government information disclosure institutions) shall be responsible for the daily work of government information disclosure of their administrative organs.

The specific functions of government information disclosure institutions are:

(a) for the administrative organs of government information disclosure;

(two) to maintain and update the government information disclosed by this administrative organ;

(three) to organize the preparation of the administrative organ's guide to government information disclosure, the catalogue of government information disclosure and the annual report on government information disclosure;

(four) to organize the review of government information to be disclosed;

(five) other functions related to the disclosure of government information as prescribed by this administrative organ.