Knowledge of hotel room attendants

The process of making the bed, including throwing sheets, covering the quilt, leveling the quilt, combining the three threads and covering the pillowcase, must be completed within three minutes. First of all, it is very difficult to throw away the sheets. Generally, it is required to complete it at one time, and ensure that the center line of the bed sheet coincides with the center line of the whole bed. Then wrap the sheets into corners, that is, wrap the sheets neatly into the upper and lower mattresses. What is important here is that there can't be a gap between the sheets and the mattress, otherwise the sheets can't be kept flat. Next, I began to cover the quilt, which is also very exquisite and skillful, that is, I just need to align the four corners of the quilt and then throw it a few times. Others can be combed in detail. The most important thing is that the center line of the quilt should coincide with the center lines of the bed and sheets, which is the "three in one" in the process of making the bed. After that, the last step is to put the pillow in the pillowcase, keeping the full side facing the end of the bed and the opening direction of the pillowcase facing the middle.

The room attendant's first task is to clean the room. There are also certain rules for cleaning rooms. During my internship, I learned that the waiter should knock on the door before entering the room. The first step after entering the door is to open the window and then clean up the garbage and throw it away. Next, we will start making the bed. We should take away the quilts, sheets and pillowcases used by the guests and replace them one by one according to the bed-making procedure. After all this, we began to clean. It should be noted that the wet cloth here generally wipes wooden furniture, while the dry cloth wipes metal and glass furniture. Every small place can't be spared, and the overall wiping sequence is cyclic. During the whole process, we should put all kinds of furniture and utensils back in place and check how many daily necessities are consumed in the room. Very detailed things, such as the mobile phone should be placed in the middle of the bedside table, how to point the pen on the note paper when cleaning, and how to look sideways at whether the mirror is clean, all need to be taken seriously during the whole cleaning process. After cleaning, the carpet should be cleaned with a vacuum cleaner. Here, the suction port of the vacuum cleaner should move along the direction of the arts and sciences of the carpet, so that the carpet can be cleaned without damaging it. The last step is to replenish the items consumed in the room. If there are any lost items, record them and report them to the room attendant. A little thing happened during the internship. A guest broke an ashtray. Since the guest didn't leave, the waiter will explain the situation to the guest when he comes back, and the guest will eventually compensate. Domestic servants also learned that every employee should have a sense of safety, and waiters should know general fire protection knowledge. In addition, waiters should have a better understanding of the hotel environment and city, which will provide more unexpected services to guests and make them more satisfied.