How to deal with the service of room cleaning

Market survey shows that cleanliness is one of the most important factors for tourists to choose hotels. Therefore, the cleaning and sanitation of guest rooms is one of the most basic work contents of housekeeping department.

1. Daily cleaning

1. Determine the scientific cleaning work norms and procedures

The daily cleaning work norms and procedures of guest rooms are as follows.

(1) the order of room cleaning. Before the room cleaner starts to clean the room every day, he should follow the order of opening the room, and the order of cleaning the room is decided by the guests or the instructions of the front desk and foreman. In general, the cleaning order of rooms is: rooms with MUR(MakeupRoom) instructions, that is, please clean the rooms immediately; Room to be cleaned as instructed by the front desk or foreman; Take the guest room; Ordinary guest room.

In addition, VIP rooms are generally cleaned by specially-assigned personnel, followed by three-room system or follow-in and follow-out system; Long houses are coordinated with guests and cleaned regularly.

(2) Preparation for cleaning rooms. To make the cleaner know the preparation procedures for cleaning the guest room and get the guest room key; Understand the room state of the day; Decide the cleaning sequence; Prepare house service vehicles, cleaning supplies, appliances and various tenant supplies; Prepare a vacuum cleaner; Check the dress.

(3) Precautions for cleaning rooms. After receiving the notice, quickly come to the guest room and inspect the guest room. The inspection points are whether the guests have left any items, whether the equipment, furniture and items in the room are damaged or lost, and the Minibar and beverage consumption of the tenant. In case of the above situation, immediately notify the front desk and foreman and register; Strictly wash and disinfect all parts of the bathroom; Notify the front desk immediately after the cleaning is qualified.

(4) Precautions for cleaning guest rooms. It is necessary to clean the room after obtaining the consent of the guests in the room. The guests' belongings and documents cannot be read, and they are not allowed to dispose of the guests' belongings by themselves. Do not answer the room phone; Do not stay without reason after cleaning the room.

2. Procedures and standards for daily cleaning and inspection of guest rooms

The cleanliness and hygiene quality of guest rooms is closely related to the formulation of hotel cleaning standards and inspection systems, and the implementation of these standards is also very critical.

(1) guest room cleaning standards. Divided into visual standards and biochemical standards. Visual standard refers to the standard that guests, employees and managers can feel by sight or smell, but the standard is only a superficial phenomenon because of different individual feelings. Biochemical standards are standards for sampling and testing professional instruments by professional epidemic prevention personnel, including washing and disinfection standards, air hygiene quality standards, microclimate quality standards, lighting quality standards and environmental noise allowable values standards. Compared with visual standards, the deeper measure of tenants' cleanliness and hygiene quality is biochemical standards.

(2) guest room cleaning inspection system. Including cleaning staff self-inspection, foreman survey, administrator spot check, department manager spot check, general manager spot check, regular inspection, other forms of inspection, etc. There are also some other forms of inspection, that is, setting up a guest opinion form in the guest room, visiting in-house guests or inviting some experts and peers to carry out inspection. Because of different angles, this kind of inspection can find some problems that the hotel itself is not easy to detect, which is conducive to improving the quality level of the hotel.

ii. Planned cleaning

Planned cleaning of tenants refers to drawing up a periodic cleaning plan on the basis of daily cleaning and sanitation of guest rooms, and adopting a periodic cycle method to clean the items in guest rooms that are not easy or can not be thoroughly cleaned at ordinary times. For example, floor waxing, carpet vacuuming, window cleaning, furniture dust removal and waxing, wall cleaning, toilet cleaning and disinfection, etc.

1. Make a plan

(1) Plan cleaning every day. Daily planned cleaning refers to the thorough cleaning of a certain area or part of the guest room every day in a planned way in addition to the daily cleaning and sorting work.

(2) Seasonal and annual planned cleaning. The cleaning scope is seasonal and annual planned cleaning, including not only guest room furniture, but also various equipment and bedding. Because the goal is bigger and the time is longer, the seasonal and annual planned cleaning is generally carried out in the off-season, and it is necessary to work closely with the front office and the engineering department in order to seal the house on a certain floor and check the equipment by the maintenance personnel.

2. carry out the plan and check

after the housekeeping department draws up the plan, it is necessary to carry out and check the cleaning work of the plan. Generally, the foreman is responsible for urging the cleaners to complete the planned sanitation tasks of the day and conduct inspections.

3. Arrange cleaning supplies

It is necessary to arrange and clean the required equipment and supplies in advance, otherwise it may lead to a waste of cleaning agents and reduce the cleaning and maintenance effect.

III. Disinfection 1. The guest bedroom

The guest bedroom should be disinfected regularly, including daily ventilation, outdoor sunlight disinfection, indoor lighting disinfection, and ultraviolet rays or other chemical disinfectants once a week to eliminate germs and pests and prevent the spread of germs.

2. Toilets should be thoroughly cleaned every day and disinfected regularly, because the utensils and equipment in the bathroom are easy to pollute germs, and disinfection is particularly important.

3. Tea utensils and wine utensils

Tea utensils and wine utensils are also channels for spreading diseases, and floors should be equipped with disinfection equipment and utensils to disinfect cups and utensils. Guest room cups must be replaced every day, and the cups should be sent to the washing room for washing and disinfection. The cups and utensils in the guest room shall be replaced in a unified way and strictly washed and disinfected.

the room cleaner's own disinfection work is also very important. When cleaning the bathroom, wear rubber gloves when operating, change the work uniform when going to work, and keep the uniform clean; Check your body regularly to prevent disease infection.