What does the front desk reception need to do?

1. preside over the overall work of the concierge department, so as to ensure that the situation is given and the situation is reached, and supervise employees to provide standardized services to guests according to procedures.

2, carefully check the reasonable storage of luggage, distribution and transportation to ensure correct.

3. Assign daily specific tasks to the foreman, and direct the service work in front of the hotel when receiving special guests to ensure the safety and satisfaction of the VIPs.

4. Manage the bellboy and doorman, supervise them to operate according to the prescribed working procedures, and guide the vehicles in front of the gate.

5. Arrange staff shifts, organize training in this department, keep work diaries and record important events in the baggage department, check the appearance, work discipline and polite language of subordinates, understand the ideological trends and personal life of employees, and help employees solve difficulties.

6. manage the service tools and various business reports of the department, and handle all kinds of complaints related to their own business from inside and outside the hotel.

7. Make all kinds of relevant statistical reports, sort newspapers, express delivery, mail classification, distribute newspapers and arrange to send them to guest rooms.

8. Create a harmonious working atmosphere and reduce friction at work.

9. Complete other tasks assigned by superiors.

2. Responsibilities of the head concierge

1. Reasonably allocate the service personnel on duty. Accurately and timely transport the luggage of team and individual passengers, and provide standardized services for guests entering and leaving the hotel.

2. provide services such as renting wheelchairs and umbrellas available in the hotel for guests.

3. Check the etiquette, appearance, dress, labor discipline and work efficiency of subordinate employees as required.

4. Check and urge the staff to work according to the operating standards, assist the supervisor to train new employees and conduct on-the-job training for old employees.

5. Handle the guest's complaints about the team.

6. Fill in the shift change form and work diary to ensure the accuracy and timely delivery of all reports.

7. Do a good job in the ideological work of subordinates and mediate the contradictions among employees.

8. Complete other tasks assigned by superiors.

Third, the responsibilities of the bellman

1. Deliver the luggage to the guests accurately and timely, and provide quality services.

2. Accompany the travel agency to hand over the luggage.

3. Send letters, messages, etc. to hotel guests, and send various forms and letters to all departments of the hotel, and make accurate and detailed records.

4. Stand on both sides of the gate to welcome guests on behalf of the hotel, answer their questions and be responsible for finding guests in public places.

5. Answer the phone accurately, record the important events in a special notebook, and report the abnormal situation and special matters to the superior in time.

6. Complete other tasks.

4. Responsibilities of the doorman

1. Be responsible for welcoming the guests who arrive at the store and providing accurate and timely service for driving and sliding doors.

2. After the guest's vehicle stops, open the car door for the guest enthusiastically and actively according to the prescribed procedures to welcome the guest; When sending guests away from the store, guests call a car, open the door and send them to the car.

3. Be responsible for dispatching and controlling all kinds of vehicles arriving in front of the hotel, and keep the door clean and in good order.

4. Pay attention to the guests entering and leaving the store, report any suspicious guests immediately and take effective actions.

5. Assist the bellboy to guide and carry the luggage of arrival or departure teams and individual travelers.

6. Keep the appearance neat and friendly, and leave a good hotel image for the guests.

job requirements of baggage department staff

The work of baggage department staff is the facade of the whole hotel. The quality of the work of baggage department staff directly affects the reputation of the hotel, which is the first impression for hotel guests and an important part of the normal operation of the whole hotel. This requires that the baggage department staff should provide all aspects of quality services to the guests at any time with thoughtful service, warm smile, proper manners and high concentration of thoughts, so as to serve the image, reputation and reputation of the hotel.

Work tasks of each shift:

Early shift:

1. Do a good job of handover: a. Hand over the problems and matters of the previous shift clearly; B, check the number of luggage; C. Check the quantity of express mail and letters.

2. Raise the national flag, store flag, etc.

3. Provide car door opening service for guests, and smile and say hello to every guest entering and leaving the hotel.

4. Deliver luggage or other articles for guests, and store and hand over salute articles for guests.

5. Deliver newspapers, letters and express mails to hotel guests and permanent offices.

6. Call a taxi for the guests and book a taxi.

7. provide services such as renting wheelchairs and umbrellas for guests.

8. Complete other tasks assigned by superiors.