Kneeling: How to improve the hotel safety score?

Economic globalization and economic marketization have exerted great influence on the political, economic and cultural aspects of social life. People's social activities are more and more frequent, the levels and categories of hotel guests are more and more abundant, and people's social activities and exchanges are more and more diverse and complex. The safety production and management of hotels should gradually adapt to the requirements of this change. The determination of the concept of harmonious society and the pursuit of goals put forward new requirements for the service and management of hotels. The extensive and in-depth implementation and practice of the concept of "people-oriented" has raised the concern about the life safety of "people", including the life safety of customers and employees, to an unprecedented and reasonable height. We should treat this problem seriously and soberly. Scientific and technological progress and great leap in productivity in the information age have accelerated people's life rhythm and changed people's living habits. The application of various positive and negative detection and prevention technologies has also brought a series of new topics to the management of hotel safety work. Under the new situation, the situation of hotel safety work is more severe. Therefore, we must re-examine the concept and content of "safe production", put an end to unsafe factors and hidden dangers as much as possible, ensure the safety of customers, employees and equipment and facilities as much as possible, and ensure normal and orderly operation. In order to create a safe space for hotel consumption, work and activities, safety work must be carried out from six aspects: concept implementation, organization implementation, responsibility implementation, training implementation and equipment implementation.

First, implement the new concept of safety work

To do a good job in hotel safety, we must update our safety concept.

Compared with other industries, hotel safety production is special in content and continuous in time. The safe production of industrial enterprises is more about the management of machines by people, while the service and management of people run through the hotel service from beginning to end. The difference between "managing machines" and "managing people" gives the most advocated "people-oriented" and "harmonious society" the greatest play space in hotels. On the other hand, industrial enterprises generally practice "people leave the machine to stop", most of the management personnel of the enterprise are on site when the machine is running, while hotels operate continuously at 2 1 hour, and it is not uncommon for guests to check in late at night or early in the morning.

Hotel safety production refers to the safety of customers, employees, equipment, facilities and business premises in the process of growth and operation, which is not limited to hotel fire control and public security; Customer safety refers to the work carried out to protect the personal safety and financial safety of customers; Employee safety mainly refers to the personal safety of employees, including construction safety, process safety and kitchen operation safety. Safety of equipment and facilities refers to the safe operation of all kinds of equipment and facilities in the hotel, including fault prevention, fire prevention, explosion prevention and lightning protection of equipment and facilities. When talking about hotel safety production, we should avoid the misunderstanding of only talking about fire protection and customer safety, and have a clear and comprehensive concept of the scope of safety production.

A strong sense of safety of hotel top managers is the first condition for safe production. Hotel executives, especially the general manager, should attach importance to safety production and make unremitting efforts to it as the basic work. Consciousness determines behavior, and the correctness of leadership concept and the importance attached to safety production will directly affect employees' thoughts and behaviors, thus determining whether the formulation of various systems and measures is rapid, effective and lasting.

To do a good job in the safety production of hotels, we should be realistic and pragmatic. A lot of safety work is "just do it without saying it" or "do it before saying it", rather than superficial system formulation and generalities. There is only "first" in safety production, and there is no "second". Unlike sports competitions, you can rank. There is no ranking for safety in production. In the event of a safety accident, it will be closed on the designated day, and all previous efforts will be wasted. Therefore, safety production must be done seriously, and we must have the desire to take the initiative to do safety work, rather than passively coping with the inspections of relevant departments. The aura of honor will blind some people's eyes and even make them lack motivation in their work. Don't be keen on the appraisal of safety production, let alone strive for "title" and "honor". Whether safety production can be consistent can only be guaranteed by practical work, firm implementation of the system, implementation of measures as soon as possible and careful inspection.

Second, organize the implementation

Hotel safety work must first be implemented in organizational form, and several organizational measures must be implemented:

1. At several points, a safety production management committee with the general manager as the chairman should be established, and the vice president should make concerted efforts to manage hotel safety. The members of the safety committee are composed of the general manager, vice president and department managers. The security Committee should be re-elected once a year according to the personnel changes, so that the organization is in a working state, not in name only; The safety department is the office of the safety production management committee, which maintains the normal operation of the safety committee.

2. All departments of the hotel should set up part-time safety production supervisors and part-time firefighters to implement the work arrangement of the safety production committee in grass-roots operations.

3. Incorporate the hotel safety work into the hotel quality inspection and assessment, and implement the one-vote veto system for safety accidents. In the weekly or monthly quality inspection, if any department has a safety accident in this month's work, it is unqualified. Unqualified department heads and those responsible for accidents should deduct the floating salary of the current month or give other forms of punishment, and severely punish people and things that may endanger the major safety of the hotel.

4. Major safety work should be arranged by the safety production management committee, and a memorandum on safety production work should be issued, such as fire drill, VIP team reception guarantee, safety precautions for important holidays, handling of major safety accidents and safety analysis. , by the following production safety management committee for notification, in order to improve the attention of hotel departments and employees, improve the authority and seriousness of the implementation of safety regulations.

Third, the system implementation

The establishment and implementation of the system is the guarantee for the implementation of safety work. Hotels must establish various practical safety production work systems to maintain the normal and orderly operation of safety production work.

1. Sign the responsibility book for safety work. At the beginning of each year, the hotel safety committee, on behalf of the general manager, signs a letter of responsibility for production safety with the hotel departments and cooperative tenants. All departments and contractors of the hotel should undertake safety responsibilities, undertake safety obligations, eliminate potential safety hazards and put an end to safety accidents.

2. According to the different situation of each hotel, the safety production management system at all levels should be formulated. These safety management systems, in addition to the whole store safety management system, should also have various departments' safety production management systems and various labor safety laws and regulations. Only by working hard at the "subtleties" can managers and employees be guaranteed to have rules to follow in the implementation, and the implementation of hotel safety production should be standardized, institutionalized, literary and procedural.

3. Establish a safety inspection system.

In order to ensure the production safety of the hotel, the hotel should establish a safety production inspection system, including: (1) the director, deputy director or members of the hotel safety production management Committee conduct irregular inspections.

(2) Routine inspection by security personnel, security supervisor and manager.

(3) Chief patrol officer on duty at night.

(4) The managers of each department conduct daytime inspection.

(5) The Engineering Department is responsible for the special inspection of safe and reliable operation of equipment and facilities.

(6) The assistant manager of the lobby patrols at night.

4. Establish necessary safety production meeting system, including:

(1) weekly safety work report meeting, including public security and fire safety hazards and rectification opinions. This can improve the safety awareness of all employees on a regular basis.

(2) The Department of Safety is responsible for holding monthly safety production meetings for part-time firefighters, implementing and reporting fire safety measures of various departments, and ensuring the implementation of the whole safety production system.

(3) The general manager or vice president will hold meetings of the safety production management committee from time to time to arrange the safety production work of the whole store and all major safety production measures and decisions. The so-called irregular meeting means that the general manager can decide whether to hold a meeting in the current month according to the situation of safety production, but the meeting of the safety production management Committee is held at least twice a year.

(4) Annual summary and commendation meeting of part-time firefighters and part-time safety production leaders, so as to boost morale, overcome weak links, and make part-time firefighters or part-time safety production leaders in various departments match "responsibility, right and benefit" to achieve a balanced mentality.

5. Make emergency plans for all kinds of safety accidents.

6. Establish a safety production file management system. All kinds of files can be managed by the general office or security office, and kept by the designated person.

Fourth, implement responsibilities.

After the organization and implementation of safety production work and the establishment of the system, the responsibility for safety production must be implemented to people, so that all work can be carried out in an orderly and effective manner.

1. The first person in charge of the hotel's safety production is the general manager. The first person responsible for department safety production is the department manager.

2. Implement a prudent one-vote veto system. If there is a safety accident, that is, in various appraisal and selection activities every month or year, the department should refuse to evaluate the qualifications first, and the department head should impose necessary penalties.

3. Punish the person or party directly responsible for the safety accident, including withholding bonus, compensation, dismissal and even dismissal.

4. Summarize the implementation of safety production every year, commend the departments and personnel who have implemented the responsibility safety measures, and rectify the links with potential safety hazards.

5. If there is no fire and public security accident in the hotel business all year round, the person in charge of production safety at all levels and the security department shall be rewarded.

6. Reward outstanding performers who participate in solving fire and public security accidents.

7. The department part-time firefighters or part-time safety production supervisor shall be commended and rewarded for their dedication and part-time.

Verb (abbreviation of verb) implementation training

Hotels are usually complex buildings with complex structures, numerous equipments and complex management, and safety accidents often occur in front-line departments. Therefore, the safety training of all hotel employees is particularly important, and safety training is a compulsory course for every employee. In order to deal with safety accidents in the department immediately and effectively before the arrival of security guards or hotel managers, it is especially necessary to strengthen the training of grass-roots employees in dealing with safety accidents, including emergency handling skills, fire fighting knowledge and fire accident skills.

1. Train front-line employees and part-time firefighters. This is the "top priority" of all hotel safety training. The security department must take the lead in organizing training, starting with "backbone" training and then extending it to ordinary employees. Part-time safety production leaders and part-time firefighters should be the "backbone" of training. Whether the training in this link can be implemented is an important basis for all safety production work in the hotel.

2. Case notification is also a kind of training. It is necessary to analyze, collect and summarize all kinds of safety accidents and form written materials for hotel departments to learn on different occasions.

3. The security department organizes fire drills and invites local fire departments to attend lectures. At the same time, it is necessary to organize the "backbone" employees of all departments to participate in a planned way, so that they can master the general fire fighting skills and necessary knowledge.

4. Organize several security guards to drill in the army to improve the physical quality of security guards.

5. Preview of various plans.

6. Compile and formulate the hotel safety production manual. Conditional hotels should organize personnel to compile the Hotel Safety Production Manual, which will greatly improve the safety awareness of managers in various departments and also improve the overall planning and professional level of safety managers.

VI. Implementation of Safety Production Equipment and Facilities

Without complete safety production facilities, the hotel's safety production is an armchair strategist and a castle in the air. Therefore, it is the responsibility of hotel managers to keep and maintain the safety production equipment and facilities in good condition. Hotels should make necessary investments in this respect.

1. Fire fighting equipment and facilities are in good condition. For departments and lots prone to accidents, adequate and effective fire-fighting equipment should be provided, such as fire blankets and various fire extinguishers in the kitchen.

2.24-hour CCTV monitoring equipment, smoke detection equipment in guest room system and water spray fire extinguishing equipment system are in good condition.

3. Regularly maintain fire-fighting facilities and closed-circuit monitoring equipment, and replace and update aging equipment and facilities.

4. Equipment and facilities and all kinds of safety production hardware should be as perfect as possible.

5. Timely update, maintain and inspect all kinds of materials and equipment necessary for fire control, public security and safety work.

I. Safety Production Management Committee

The safety work of the hotel must first be implemented in organizational form. Strict organizational structure and strict organizational behavior are important guarantees for the hotel to do a good job in safety production, and several organizational measures must be implemented:

(1) The hotel shall set up a safety production management committee.

The chairman of the safety production management committee is the general manager, and the vice chairman is the vice president, who jointly manage the hotel safety work. Other members of the safety production management committee shall be the heads of departments and appointed by the chairman. The safety production management committee should be re-elected once according to the annual personnel changes, so that the organization is in a working state, not in name only; The Security Department is the office of the Safety Production Management Committee and maintains the daily operation of the Safety Production Management Committee.

The safety production files of the hotel are managed by the general manager's office to ensure the integrity and standardization of the safety production files.

The organization chart of the Safety Production Management Committee is as follows:

Chairman of Safety Production Management Committee (General Manager)

Office (Engineering Department)

Archives management (general office)

Member (Department Manager)

Vice Chairman (Deputy General Manager)