Five Selected Works of Front Desk Work Evaluation

During the one-year work, I really learned a lot, and I am very grateful to the leaders for their tolerance and support, so that I can have such an opportunity to work, study and grow. In the next work, I will make persistent efforts to do better. The following are five job evaluations at the front desk that I have compiled for you. I hope you like it!

Front desk job evaluation 1

The front desk work of the company is trivial and complicated. I will make a reasonable division of labor and arrangement according to the actual situation, conscientiously implement the post responsibility system, and ensure that the work is carried out in an orderly manner; We should also work creatively and constantly explore new ideas, methods and experiences in our work; At the same time, while enhancing work creativity, we must pay attention to doing things in place and not being offside, providing services without interfering in decision-making, and truly becoming a bridge between leaders' staff assistants and superiors and subordinates.

Time is always fleeting. After working in Zhifuhui Company for one year, I gained a lot and felt a lot. Since taking office, I have worked hard to adapt to the working environment and the new work at the front desk, earnestly performed my duties and successfully completed various tasks. The study and work scenes in the past year are summarized as follows:

First, study in practice and try to adapt to work.

This is my second job after graduation. As a newcomer, when I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, the engineering design made me familiar with the work materials at the front desk and the functions of various departments of the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member. It is said that the front desk is the window of the company's external image. A year's work has given me a new understanding and experience of this sentence The front desk is not a vase. Everything you say and do represents the company. Guests visiting the company should be greeted politely, the attitude of answering the phone should be kind, the daily affairs of the office building should be handled carefully, and colleagues should be treated with humility and sincerity ... Little by little, learning at work and improving in learning will benefit a lot.

Second, learn the company's corporate culture and improve yourself.

Joining Zhifuhui, a big group, I really realized the essence of the ten words "diligence, professionalism, self-confidence, vitality and innovation", which, I think, is also the driving force for every employee to move forward. I feel this culture from the professionalism of leaders and colleagues. In such a good working atmosphere, I also use these ten words to ask myself to devote myself to my work with an enterprising and optimistic attitude and do my job well. This has always been the goal and direction of future work.

Third, expand your knowledge and constantly improve yourself.

A year's work has also given me a sense of crisis. My current knowledge and understanding of the company is not enough. I think I should constantly recharge myself in my future work, broaden my knowledge and reduce the gaps and mistakes in my work. When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders; But as a lesson from the past, these experiences also made me mature, and I studied more comprehensively when dealing with various problems to prevent similar mistakes from happening. I learned a lot from this job and felt a lot. I am deeply proud of the rapid development of the company. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, and give full play to my potential to contribute to the construction and development of the company!

Front desk job evaluation II

The next 20 years will be full, busy and happy. At the end of the year and the beginning of the year, review the past and look forward to the future! In the past 10 months, under the guidance of the company, with the care and help of department leaders and with the friendly cooperation of colleagues, our work and study have been greatly improved.

First, improve the service quality and standardize the front desk service.

The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, we must do our work well. Strive to improve the quality of service. Answer every call carefully, answer questions carefully and make records, and dispatch, transmit and report according to the department or person in charge involved in the information. When customers visit, we will always pay attention to adhering to a good service attitude and warm reception. Answer customers' questions skillfully in the right environment. Smiling, patient and meticulous, warm tips. In our spare time, we will strengthen the study of telephone skills and service etiquette. Constantly recharge yourself to adapt to the rapid development of the company.

According to records and statistics, since the company came in 20 years, it has filled in the basic price of steel and aluminum more than 80 times, received more than 30 visitors, ordered more than 300 copies of drinking water, made attendance sheets for employees twice, transferred calls more than 200 times, updated the address book three times, sent and received express mail 100 times, counted purchasing inventory three times, sent and received faxes more than 50 times, and printed documents 65438.

Second, do a good job in warehouse management, inventory the warehouse on time, and classify the items.

Strictly follow the company system, so that every entry and exit is registered. Check the intact site of the goods in time, and report the lost or damaged goods to relevant departments for purchase or maintenance in time. According to statistics, from June, 20__, 65438+ 10 to now, * * * has handled the warehousing of various items from various departments for more than 20 times, and the warehousing items are all equipped with corresponding outbound records.

Third, we should focus on the overall situation, regardless of personal gains and losses.

Whether it's working hours or vacation time, the company has a temporary task assignment, and we all obey the arrangement, cooperate with it and make progress without looking for any reason to shirk it.

As a member of Huatian, we will dedicate our strength to serve the company. Take part in the activities organized by the company at ordinary times, and strengthen the feelings between colleagues and the communication between departments. And learn more about the company's basic situation and business information. In order to work better in the future, we will continue to lay the foundation.

Although the work at the front desk is sometimes trivial, everything should be done seriously. So we will do everything with our heart. Thanks to the guidance of the department leaders and the opportunities given to us by the company; After working for nearly three months, I also clearly see that I still have many shortcomings. In the days to come, we will strengthen our study and strive to do our work better!

Four. Work plan for the coming year

20__ years have passed, and the days ahead will be very long. No one can predict how the next 20 13 will develop. I always feel that all I have to do is work hard, persist and start with a seemingly relaxed sentence.

However, it is not easy to learn from others' advantages, sum up their own shortcomings, learn from others' advantages and express them in their own way. This is my opinion as a person, and I will work hard according to this idea in the future. A friend once said to me, "Constant efforts and persistence are a real wait, and what comes may be an opportunity for me.". Yes! I believe this sentence, waiting, waiting behind is the need for continuous efforts, always believe that as long as you work hard.

Well, don't sell yourself. Naturally, some people will say it and others will recognize it. The work plan for next year is as follows:

1, strengthen your own work, further improve your skills and strengthen your work skills.

2, establish the concept of lifelong learning, strengthen their own cultural quality learning, and constantly improve their own quality.

3. Be proactive at work, unite with colleagues, and do a good job in the front line in combination with different working environments and personal temperament, so as to make all kinds of interpersonal relationships more harmonious.

4. Working in the engineering department, you should be familiar with the engineering characteristics, construction skills and methods, improve your professional level, and contribute to the engineering work next year.

There is still a long way to go in Xiu Yuan, and I will go up and down. In the coming year, I will strengthen my sense of independent management, be brave in pioneering and innovating, strengthen the study of theory and design, and constantly improve my professional and technical level. I will also encounter many difficulties. I believe that under the care and training of leaders, with the help of colleagues and through my own efforts, I will constantly improve my work skills and personal cultural quality and make due contributions to enterprise construction.

Front desk job evaluation 3

First, study in practice and try to adapt to work. This is my first job after graduation. As a newcomer, when I first joined the company, I was not familiar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work materials at the front desk and the functions of various departments in the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member.

It is said that the front desk is the window of the company's external image. Just three months has given me a new understanding and experience of this sentence. The front desk is not a vase. Everything you say and do represents the company. Guests visiting the company should be greeted politely, the attitude of answering the phone should be kind, the daily affairs of the office building should be handled carefully, and colleagues should be treated with humility and sincerity ... Little by little, learning at work and improving in learning will benefit a lot.

Second, learn the company's corporate culture and improve yourself. Joining this big group of _ _ _, I really realized the connotation of "diligence, professionalism, self-confidence, vitality and innovation", which means that the copyright of _ _ _ articles belongs to the secretary and author! The essence of culture, I think, is also the driving force to motivate every employee to move forward. I feel this culture from the professionalism of leaders and colleagues. In such a good working atmosphere, I also ask myself to devote myself to my work with an enterprising and optimistic attitude, do my job well, find out the shortcomings in my work in time, communicate with the department in time, and strive to do my job well and be qualified. This has always been the goal and direction of future work.

Third, expand your knowledge and constantly improve yourself. Three months' work also gave me a sense of crisis. I will receive some faxes and materials in English at work, and some customers will call me for more professional consultation. Therefore, it is not enough to rely on my current knowledge and understanding of the company. I think I should constantly recharge myself in my future work, broaden my knowledge and reduce the gaps and mistakes in my work. When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders; But as a lesson from the past, these experiences also made me mature, and I studied more comprehensively when dealing with various problems to prevent similar mistakes from happening.

I learned a lot from this job and felt a lot. I am deeply proud of the rapid development of the company. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, and give full play to my potential to contribute to the construction and development of the company!

In my daily work, I will do the following:

(1) Assist all departments to register, submit and distribute all kinds of official documents, and put the documents that have not been specifically sorted out before into labeled folders.

(2) Do a good job of sending and receiving all kinds of letters.

(3) Do a good job of sorting out low-value consumables.

(4) Cooperate with superior leaders to assist each department.

(5) Do a good job in the management of office supplies. Do a good job in the registration of office supplies, distribute them as needed, do not waste them, and count them on time, so as to replenish office supplies in time and meet everyone's work needs.

(6) do a good job in the maintenance of office equipment,

(7) Assist the superior to do a good job of scheduling and duty during holidays to ensure the safety and security of the company during holidays.

(8) Complete other tasks assigned by the leaders seriously, on time and efficiently.

In my daily work, I must follow the principle of precision, detail and accuracy, make careful preparations and arrangements, achieve standard operations and posts, and strictly implement the rules and regulations of the office.

In administrative work, I will do the following.

(1) Do a good job in the services of all departments: strengthen the contact and communication with the information officers of all departments, transmit information quickly and systematically, and ensure the timely and accurate information transmission within the company.

(2) Do a good job in employee service: feedback employee information to company leaders in time, and make a good bridge between employees and leaders.

(3) Assist the superior leaders of the company to improve various rules and regulations of the company.

I will do the following three things to improve my personal accomplishment and professional skills:

(1) Participate in basic management training arranged by the company to improve professional skills.

(2) Learn work experience and methods from leaders and colleagues, and quickly improve their own quality.

(3) Improve the knowledge level through individual independent learning.

I know very well that a person's ability is limited, but his development opportunities are unlimited. This is the era of knowledge economy. If we can't improve our personal skills and professional skills quickly, then we will be eliminated by this society. Of course, to improve yourself, we must first have a good platform. I think the company is my best platform. I must seize this opportunity to improve my work level and self-cultivation at the same time and realize my highest value.

4. Other work

(1) Assist the Human Resources Department in all kinds of work.

(2) Complete other temporary work in a timely, earnest and accurate manner.

Front desk job evaluation 4

At the end of the year and the beginning of the year, review the past and look forward to the future! In the past 10 months, under the guidance of the company, with the care and help of department leaders and with the friendly cooperation of colleagues, our work and study have been greatly improved.

First, improve the service quality and standardize the front desk service.

The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, we must do our work well. Strive to improve the quality of service. Answer every call carefully, answer questions carefully and make records, and dispatch, transmit and report according to the department or person in charge involved in the information. When customers visit, we will always pay attention to adhering to a good service attitude and warm reception. Answer customers' questions skillfully in the right environment. Smiling, patient and meticulous, warm tips. In our spare time, we will strengthen the study of telephone skills and service etiquette. Constantly recharge yourself to adapt to the rapid development of the company.

According to records and statistics, in the past 20 14 years, the company has filled in the basic price of steel and aluminum for more than 80 times, received more than 30 visitors, ordered drinking water for more than 300 times, made attendance sheets for employees twice, transferred calls for more than 200 times, updated the address book for three times, sent and received 100 times by express delivery, counted purchasing inventory for three times and sent and received faxes for more than 50 times.

Second, do a good job in warehouse management, inventory the warehouse on time, and classify the items.

Strictly follow the company system, so that every entry and exit is registered. Check the intact site of the goods in time, and report the lost or damaged goods to relevant departments for purchase or maintenance in time. According to statistics, since 20 14, 10/0/0, all kinds of goods in various departments have been put into storage for more than 20 times, and all the items in storage have corresponding outbound records.

Third, we should focus on the overall situation, regardless of personal gains and losses.

Whether it's working hours or vacation time, the company has a temporary task assignment, and we all obey the arrangement, cooperate with it and make progress without looking for any reason to shirk it.

As a member of Huatian, we will dedicate our strength to serve the company. Take part in the activities organized by the company at ordinary times, and strengthen the feelings between colleagues and the communication between departments. And learn more about the company's basic situation and business information. In order to work better in the future, we will continue to lay the foundation.

Although the work at the front desk is sometimes trivial, everything should be done seriously. So we will do everything with our heart. Thanks to the guidance of the department leaders and the opportunities given to us by the company; After nearly three o'clock

I also clearly see that there are still many shortcomings in the work in June. In the days to come, we will strengthen our study and strive to do our work better!

Four. Work plan for the coming year

20 14 has passed, and the future will be very long. No one can predict how the next 20 15 will develop. I always feel that all I have to do is work hard and persist. A seemingly simple sentence is not easy to do, but it is quite difficult to learn from the advantages of others and sum up your own shortcomings. I can learn from the advantages of others and express it in my own way. A friend once said to me, "Constant efforts and persistence are a real wait, and what comes may be an opportunity for me.". Yes! I believe this sentence, waiting, waiting behind the need for continuous efforts, always believe that as long as you work hard, do not have to preach yourself, naturally someone will say, naturally someone will recognize. Now is next year's.

The work plan is as follows:

1, strengthen your own work, further improve your skills and strengthen your work skills.

2, establish the concept of lifelong learning, strengthen their own cultural quality learning, and constantly improve their own quality.

3. Be proactive at work, unite with colleagues, and do a good job in the front line in combination with different working environments and personal temperament, so as to make all kinds of interpersonal relationships more harmonious.

4. Working in the engineering department, you should be familiar with the engineering characteristics, construction skills and methods, improve your professional level, and contribute to the engineering work next year.

There is still a long way to go in Xiu Yuan, and I will go up and down. In the coming year, I will strengthen my awareness of self-management.

Be brave in pioneering and innovating, strengthen theoretical and design learning, and constantly improve the professional and technical level. I will also encounter many difficulties. I believe that under the care and training of leaders, with the help of colleagues and through my own efforts, I will constantly improve my work skills and personal cultural quality and make due contributions to enterprise construction.

Front desk job evaluation 5

Leaders:

After working at the front desk for a week, I have a clear understanding of the front desk work and all the work involved in the hotel front desk. Now I make the following summary: the front desk is the facade of a hotel, the place where guests have their first impression of the hotel, and the first department to influence and provide services to guests. The efficiency and profit creation of a hotel basically starts from there. The front desk service basically covers all the services that the hotel can provide, so the front desk service personnel need to know enough about all the departments of the hotel to provide satisfactory and thoughtful services to the guests. The main work of the front desk is divided into reception, room sales, check-in, check-out, expense settlement, restaurant, company and team accounts. Of course, this also includes answering questions for guests and helping them deal with service needs. The additional requirements of ordinary guests are basically the same. Getting a hair dryer, changing a towel and adding a bench are usually trivial things. Sometimes some guests will be unreasonable, but as the saying goes: "The customer is God" and "The guest is always right", which are well-known business maxims in the hotel industry.

During the period, I found that the hotel's room card is different from other hotels. Instead of using room card leather to install the room card, it uses post-it notes, which is simple and practical to operate and saves costs, reflecting the concept of hotel thrift. This is worth carrying forward. While discovering the advantages, I think the hotel also has some problems. For example, when guests come to the hotel to check in, they are not members of the hotel and cannot enjoy the membership price of the hotel. But at this time, the waiter should actively promote the membership card and let the guests handle it. But after this week's communication, I found that the waiter didn't want the customer to apply for a membership card, because after the membership card, the commission of this member would not be as high as that of ordinary individuals. I think this will reduce the hotel's passenger flow and profits. Waiters can't directly influence the hotel for their own personal interests.

My personal suggestion is:

(1) service, to provide personalized service. When guests check in, we can care more and ask more questions. As a foreigner, I have a deep feeling in this respect. I can explain the local customs to them more and take the initiative to introduce them to the locations of stations, shopping malls and scenic spots, so that guests can have a sense of family intimacy.

As an express hotel, the most important thing is the word "fast". When checking out, some guests always say "hurry up, I'm going to catch the bus!" " At this time, I feel that a person is a little slow to do these tasks, and always can't meet the requirements of the guests. I think there should be a full-time cashier, so that one cashier can be assigned under the heavy workload, which can reduce the pressure on the cashier, make the cashier clear-headed and make no mistakes, thus speeding up the check-out of the guests and not keeping them waiting for a long time. More importantly, this way of working can quickly let newcomers gain experience, and colleagues will guide them when the workload is small. When the workload is heavy, you can absorb more experience and grow rapidly.

Last but not least, smile service. I think it is impolite to pay attention to manners and manners when talking to guests, and it is impolite to keep staring at them. Smile when dealing with guests. We must keep smiling when guests criticize us. No matter how angry the guests are, our smiles will "put out the fire" and many problems will be solved. Use more polite expressions, say hello when guests come, send them away when they leave, and apologize when they are in trouble. As long as we keep smiling, we will get unexpected results. In my opinion, only by paying attention to details, starting from small things and starting from small things can we do our work better.

At work, we will see all kinds of guests coming in and out every day, providing them with different services and solving various problems. It makes me feel full and happy, and realizes my life value. I am extremely proud of my work, and I sincerely love it. In the future work, I will make a good personal work plan and strive to create my own glory there!

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