Traditional Culture Encyclopedia - Hotel accommodation - What questions will the hotel reservation department ask in the interview?
What questions will the hotel reservation department ask in the interview?
These are the basic requirements, and then talk about the questions that will be asked, and simply say a few.
Q: How do you know you are qualified for this job?
A: My major is hotel management, and my internship experience suits me for this job. I believe I can succeed.
Q: What do you think are your strengths?
A: I am cheerful, like dealing with people, ready to help others, good at listening and good at communication. This is very helpful to my work.
Q: How do you handle guest complaints?
A: When a guest complains, apologize to the guest first, and then listen patiently to understand the situation. If it is a mistake in the work of the apartment, apologize to the guests and make corresponding compensation. For complex problems, we should slow down the guest's excessive mentality, don't make a statement immediately, and report to the superior leader before giving an answer.
There is another question for you. For example, a guest wants to book a room, but the room is full. How do you answer the guests?
This is a test of resilience.
And test your self-confidence.
Don't be afraid! Have confidence in yourself, slowly but surely.
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