What questions will the hotel reservation department ask in the interview?

Hello, first of all, talk about the requirements. Because you are interviewing for a high-grade five-star hotel, you will also have high requirements for the quality of the personnel. The position you are interviewing for is the reservation department. The responsibility of the reservation department is to accept reservations from various guests, individual customers, internet companies and so on. . . Therefore, this requirement should be articulate, flexible, outgoing and lively, and also have strong English expression skills, because there may be foreign friends booking rooms in Beijing, so this requirement is still relatively high. The appearance requirements of the reservation staff are not very high, so you don't have to worry about it, as long as you have good facial features. And then physically, it's hard to say. . .

These are the basic requirements, and then talk about the questions that will be asked, and simply say a few.

Q: How do you know you are qualified for this job?

A: My major is hotel management, and my internship experience suits me for this job. I believe I can succeed.

Q: What do you think are your strengths?

A: I am cheerful, like dealing with people, ready to help others, good at listening and good at communication. This is very helpful to my work.

Q: How do you handle guest complaints?

A: When a guest complains, apologize to the guest first, and then listen patiently to understand the situation. If it is a mistake in the work of the apartment, apologize to the guests and make corresponding compensation. For complex problems, we should slow down the guest's excessive mentality, don't make a statement immediately, and report to the superior leader before giving an answer.

There is another question for you. For example, a guest wants to book a room, but the room is full. How do you answer the guests?

This is a test of resilience.

And test your self-confidence.

Don't be afraid! Have confidence in yourself, slowly but surely.